Recall 22-431 – Furnace Vent Extension Not Installed – 2022 Crossroads Zinger Travel Trailers

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Recall Population 2022 Zinger Travel Trailers: All Models Serial Number Range: NS372358 – NS372605 Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a furnace vent extension that may not have been installed. If the vent extension is not installed, an operating furnace can draw combustion air/carbon monoxide into the living area leading to an increased risk of personal injury or death. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is inspect the exterior vent to be sure that the exterior furnace vent panel was installed. If the exterior vent panel is not installed, the exhaust vent will need to be removed and an exterior vent panel is to be installed. The service and parts required for this corrective action will be provided at no charge to you. If the exterior vent panel is missing, the furnace should not be used until the missing part can be installed. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-242 Safety Advisory: 22-431 May 19, 2022

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «ZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Zinger Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a furnace vent extension that may not have been installed. If the vent extension is not installed, an operating furnace can draw combustion air/carbon monoxide into the living area leading to an increased risk of personal injury or death. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is inspect the exterior vent to be sure that the exterior furnace vent panel was installed. If the exterior vent panel is not installed, the exhaust vent will need to be removed and an exterior vent panel is to be installed. The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-242 Safety Advisory: 22-431 October 20, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com If the exterior vent panel is missing, the furnace should not be used until the missing part can be installed. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions

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SAFETY ADVISORY # 22-431 Zinger Furnace Exhaust Vent Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a furnace vent extension that may not have been installed. If the vent extension is not installed, an operating furnace can draw combustion air/carbon monoxide into the living area leading to an increased risk of personal injury or death. Models Included: 2022 Zinger Travel Trailers: All Models Serial Number Ranges: NS372358 – NS372605 Parts Required: 1 – KRV # 637124 – Furnace – Vent Panel – Exterior (This part may be ordered in bulk without a VIN) Tools Required: – Screw gun – Caulk Gun Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to remove the exterior metal exhaust and inspect to see if the plastic vent extension was installed. If the plastic vent extension was not installed, install it and reinstall the exterior metal exhaust vent. REPAIR INSTRUCTIONS Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels. Turn off the furnace and let cool if running. Keystone RV Company 5/16/22 Safety Advisory 22-431 Page 2 of 3 Step 2 Remove the exterior metal exhaust (four screws). See Figure 1. Step 3 Inspect for the plastic exterior vent panel. See Fig 1. If the plastic exterior vent extension is installed proceed to warranty reimbursement. If not proceed to step 4. Step 4 Install the plastic exterior vent extension KRV # 637124 – Furnace – Vent Panel – Exterior. Seal as indicated in Figure 1. Step 5 Reinstall the exterior metal vent. Top seal only, top of vent and both sides. Proceed to warranty reimbursement. WARRANTY REIMBURSEMENT INSPECTION ONLY Submit the claim on Key Express using Flat Rate Code # 7143142K In the Complaint section note: Safety Advisory # 22-431 In the Cause section note: Safety Advisory # 22-431 In the Correction section note: Exterior plastic vent extension installed properly. The amount of time authorized for this repair is 0.3 hour. REPAIR Submit the claim on Key Express using Flat Rate Code # 7143142A In the Complaint section note: Safety Advisory # 22-431 In the Cause section note: Safety Advisory # 22-431 In the Correction section note: Exterior plastic vent extension was not installed. Installed and sealed properly. Safety Advisory 22-431 Page 3 of 3 The amount of time authorized for this repair is 0.5 hour. PARTS DISPOSITION No part return. Please call Keystone RV Customer Service at 844-361-8455 if you have any questions.

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Zinger Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a furnace vent extension that may not have been installed. If the vent extension is not installed, an operating furnace can draw combustion air/carbon monoxide into the living area leading to an increased risk of personal injury or death. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is inspect the exterior vent to be sure that the exterior furnace vent panel was installed. If the exterior vent panel is not installed, the exhaust vent will need to be removed and an exterior vent panel is to be installed. The service and parts required for this corrective action will be provided at no charge to you. If the exterior vent panel is missing, the furnace should not be used until the missing part can be installed. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-242 Safety Advisory: 22-431 May 19, 2022

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-431 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Zinger Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population have a furnace vent extension that may not have been installed. If the vent extension is not installed, an operating furnace can draw combustion air/carbon monoxide into the living area leading to an increased risk of personal injury or death. The vehicles included in the recall are: 2022 Zinger Travel Trailers: All Models Serial Number Range: NS372358 – NS372605 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» «VIN5» «VIN6» «VIN7» «VIN8» — Serial numbers with ‘*’ have been retail sold — Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-431, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-242 CAN: 2022-205 Safety Advisory: 22-431 May 19, 2022

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-242 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : APR 13, 2022 NHTSA Recall No. : 22V-242 Manufacturer Recall No. : 22-431 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 248 Estimated percentage with defect : 3 % Vehicle Information : Vehicle 1 : 2022-2022 Crossroads Zinger Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All floor plans Production Dates : MAR 01, 2022 – MAR 17, 2022 VIN Range 1 : Begin : 4YDTZRS26NS372358 End : 4YDTZRN23NS372605 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population have a furnace vent extension that may not have been installed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the vent extension is not installed, an operating furnace can draw combustion air/carbon monoxide into the living area leading to an increased risk of personal injury or death. Description of the Cause : The vent was not installed on random units by a new employee. Identification of Any Warning that can Occur : The carbon monoxide detector will alarm. Involved Components : Part 573 Safety Recall Report 22V-242 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Furnace – Vent Panel – Exterior Component Description : Furnace – Vent Panel – Exterior Component Part Number : 637124 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 3/29/2022 – During a routine audit it was discovered that the exterior furnace vent panel was missing. Investigation opened. All affected Zinger units were put on hold and furnace vent was inspected. 4/7/2022 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is inspect the exterior vent to be sure that the exterior furnace vent panel was installed. If the exterior vent panel is not installed, the exhaust vent will need to be removed and an exterior vent panel is to be installed. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The exterior vent panel is missing and will need to be installed. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : JUN 01, 2022 – JUN 01, 2022 Planned Owner Notification Date : JUN 01, 2022 – JUN 01, 2022 Part 573 Safety Recall Report 22V-242 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported

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