Power Steering Pressure Line May Detach and Leak – 2021-2022 Jayco Greyhawk, Greyhawk Prestige, Redhawk, Entegra Esteem, & Odyssey Recreational Vehicles

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 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division February 17, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S08 Certain 2021-2022 Model Year Econoline Vehicles Equipped with Dual Rear Wheels Hydroboost or Hydromax® Power Steering Pressure Line Inspection AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Econoline 2021-2022 Ohio Assembly May 11, 2019 through June 17, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the power steering pressure line may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. Sudden loss of power steering fluid may result in a loss of power steering assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. A sudden loss of power steering assist and power brake assist increases the risk of a crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the power steering pressure line at the quick-connect fitting. If the connection fails the inspection described in Attachment III, the power steering lines will be replaced. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of March 7, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan  Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S08 Certain 2021-2022 Model Year Econoline Stripped and Cutaway Chassis Vehicles Power Steering Pressure Line Inspection OASIS ACTIVATION OASIS will be activated on February 17, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 17, 2022. Owner names and addresses will be available by March 25, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with leaking power steering quick-connect fitting requiring replacement.  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S08 Certain 2021-2022 Model Year Econoline Stripped and Cutaway Chassis Vehicles Power Steering Pressure Line Inspection RENTAL VEHICLES Dealers are pre-approved for up to one day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than one rental day is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S08 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.  Refunds: Submit refunds on a separate repair line. – Program Code: 22S08 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S08 Certain 2021-2022 Model Year Econoline Stripped and Cutaway Chassis Vehicles Power Steering Pressure Line Inspection LABOR ALLOWANCES Description Labor Operation Labor Time Inspect power steering connection – PASS 22S08A 0.3 Hours Inspect power steering connection – FAIL Replace power steering line and jumper line. 22S08B 0.9 Hours Extra time to clean under hood for lines that are disconnected. (only claim with 22S08B if fluid cleanup is required) MT22S08C Up to 0.5 hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for LC2Z- 3A717-D, LC2Z-3A717-C or 4C2Z-3A719-B, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity LC2Z- 3A717-D Power Steering Pressure Hose (Stripped chassis) 1* 1 LC2Z-3A717-C Power Steering Pressure Hose (Cutaway chassis) 4C2Z-3A719-B Power Steering Jumper Line (Stripped and Cutaway) 1* 1 XT-10-QLVC Transmission Fluid (up to 1 quart required for top off) Up to one quart Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. *Less than 12% of the power steering pressure to jumper line connections are expected to need replacement. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S08 Certain 2021-2022 Model Year Econoline Stripped and Cutaway Chassis Vehicles Power Steering Pressure Line Inspection REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 5 SAFETY RECALL 22S08 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2022 CERTAIN 2021-2022 MODEL YEAR ECONOLINE VEHICLES EQUIPPED WITH DUAL REAR WHEELS — HYDROBOOST OR HYDROMAX® PRESSURE LINE INSPECTION SERVICE PROCEDURE 1. Locate the power steering pump to Hydromax pressure line and inspect if the line is a newer design or original design. Note which Hydromax pressure line is equipped and then proceed to Step 2. See Figures 1a and 1b. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT HYDROMAX PRESSURE LINE 21282E HYDRAULIC BOOSTER JUMPER LINE FIGURE 1A OLD HYDROMAX PRESSURE LINE NEW ANGLE BEND 21282D CONNECTION FACING UPWARD NEW HYDROMAX PRESSURE LINE CONNECTION FACING DOWNWARD SQUARE BODY NO SQUARE BODY FIGURE 1B ATTACHMENT III PAGE 2 OF 5 SAFETY RECALL 22S08 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2022 3. Is the vehicle equipped with new or original Hydromax pressure line and hydraulic booster jumper line? – NEW Hydromax pressure line and NEW hydraulic booster jumper line – No Further Action is Required. – OLD Hydromax pressure line and OLD hydraulic booster jumper line – Proceed to Step 4. – OLD Hydromax pressure line and NEW hydraulic booster jumper line – Proceed to Hydro-Boost Line Replacement Procedure, on Page 5. – NEW Hydromax pressure line and OLD hydraulic booster jumper line – Proceed to Hydro-Boost Line Replacement Procedure, on Page 5. 2. Locate the hydraulic booster jumper line and inspect if the line is a newer design or original design. Note which hydraulic booster jumper line is equipped and then proceed to Step 3. See Figures 1a, 2a, 2b. OLD – JUMPER LINE STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT 21282A NEW – JUMPER LINE NEW BEND CONNECTION FACING DOWNWARD CONNECTION STRAIGHT STRAIGHT FIGURE 2B PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT OLD HYDRAULIC BOOSTER JUMPER LINE NEW ANGLE BEND 21282DA CONNECTION FACING UPWARD NEW HYDRAULIC BOOSTER JUMPER LINE CONNECTION SLIGHTLY DOWNWARD FIGURE 2A ATTACHMENT III PAGE 3 OF 5 SAFETY RECALL 22S08 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2022 4. Using a 4 in (101.6 mm) extension and a 1/4 in (0.25 in / 6.35 mm) wide flat blade impact screw driver bit, insert the bit between the space in the Hydromax Pressure Line to hydraulic booster jumper line at a 90 degree angle to the connection and apply 12 Nm (8.85 lb-ft) of torque to attempt to separate the line connection. NOTE: DO NOT EXCEED 12 Nm (8.85 lb-ft). See Figure 3. • Did the lines disconnect? – NO – Proceed to Step 5. – YES – Does not pass inspection – Proceed to Hydro-Boost line replacement procedure, on Page 5. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21282B HYDRAULIC BOOSTER JUMPER LINE HYDROMAX PRESSURE LINE 0.25 IN (6.35 MM) WIDE FLAT BLADE SCREWDRIVER BIT 0.25 IN (6.35 MM) WIDE FLAT BLADE SCREWDRIVER BIT HYDROMAX PRESSURE LINE HYDRAULIC BOOSTER JUMPER LINE FIGURE 3 ATTACHMENT III PAGE 4 OF 5 SAFETY RECALL 22S08 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2022 21282C HYDRAULIC BOOSTER JUMPER LINE HYDROMAX PRESSURE LINE LINE CONNECTION GAP 3 MM (0.118 IN) BRAKE LINING THICKNESS GAUGE LINE CONNECTION GAP HYDRAULIC BOOSTER JUMPER LINE HYDROMAX PRESSURE LINE 3 MM (0.118 IN) BRAKE LINING THICKNESS GAUGE FIGURE 4b 5. Using a 3 mm (0.118 in) brake lining thickness gauge (Matco Tools part number BG842 or equivalent), attempt to insert in the gap of the Hydromax Pressure Line to hydraulic booster jumper line to determine if the gap is larger than 3 mm (0.118 in). Can you insert a 3mm gauge into the gap? Ensure you are using the 3 mm (0.118 in) part of the gauge and not the tool thickness. See Figures 4a and 4b. • Is the gap greater than 3 mm (0.118 in)? – NO – Passes inspection – No Further action is required and the vehicle can be released. – YES – Does not pass inspection – Proceed to Hydro-Boost Line Replacement Procedure Replacement Procedure, on Page 5. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21282CA BRAKE LINING THICKNESS GAUGE FIGURE 4a ATTACHMENT III PAGE 5 OF 5 SAFETY RECALL 22S08 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 02/2022 Hydro-Boost Line Replacement Procedure IMPORTANT! If Hydro-Boost line replacement is required the Hydro-Boost line jumper will also need to be replaced. DO NOT bend the lines to fit the new line to old jumper. See Figure 4. 1. Remove the hydraulic booster jumper line bracket nuts and bracket. Please follow the Workshop Manual (WSM) procedures in Section 211-02 Power Steering > Removal and Installation > Power Steering Pump to Hydromax Pressure Line, Exploded View for illustration. 2. Remove the hydraulic booster jumper line from the hydraulic booster. Please follow the WSM procedures in Section 211-02. 3. Replace the power steering pump to hydromax pressure line and hydraulic booster jumper line. Please follow the WSM procedures in Section 211-02. 4. Reinstall the jumper line bracket and nuts. Please follow the WSM procedures in Section 211-02. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S08 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S08, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to March 25, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «vin» Name Address City, St. Zip Dear Valued Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company and Jayco motorized division have decided that a defect, which relates to motor vehicle safety, exists on certain model years 2021-2022 Entegra Coach Esteem, Odyssey, Jayco Greyhawk, Greyhawk Prestige, and Red Hawk Class C motorhomes built on certain Ford 2021-2022 model year E-Series vehicles equipped with dual rear wheels and Hydroboost or Hydromax Power Steering Pressure Line. The power steering pressure line in your vehicle may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. Sudden loss of power steering fluid may result in a loss of power steering assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. A sudden loss of power steering assist and power brake assist increases the risk of a crash. Ford Motor Company has authorized your Ford dealer to inspect the power steering pressure lines at the quick-connect fitting and if necessary, replace the lines, free of charge (parts and labor). This repair should take less than one-half day. Please call your Ford dealer without delay and request a service date for Recall 22S08. Provide the Ford dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to power steering line replacement due to the quick-connect being disconnected. To verify eligibility and expedite reimbursement, give your paid original receipt to your Ford dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. If you do not own the vehicle that corresponds to the identification number(s), which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you have questions about this Recall contact Ford Customer Relationship Center at 1-866-436-7332 or Jayco Inc. Customer Service Department at 800-283-8267. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to http://www.safercar.gov. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Jayco Motorized Division Safety Recall: June 2022 Jayco Inc. 22V-290 Ford Motor Company 22V-089 (22S08) June 2020 Reason for this recall What we need you to do Recall Remedy

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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle Name Address City, St. Zip Dear Valued Dealer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company and Jayco motorized division have decided that a defect, which relates to motor vehicle safety, exists on certain model years 2021-2022 Entegra Coach Esteem, Odyssey, Jayco Greyhawk, Greyhawk Prestige, and Red Hawk Class C motorhomes built on certain Ford 2021-2022 model year E-Series vehicles equipped with dual rear wheels and Hydroboost or Hydromax Power Steering Pressure Line. The power steering pressure line in your vehicle may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. Sudden loss of power steering fluid may result in a loss of power steering assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. A sudden loss of power steering assist and power brake assist increases the risk of a crash. Ford Motor Company has authorized your Ford dealer to inspect the power steering pressure lines at the quick-connect fitting and if necessary, replace the lines, free of charge (parts and labor). This repair should take less than one-half day. Our records show the following unit is affected by this recall and is part of the current inventory at your dealership. VIN Please call your Ford dealer without delay and request a service date for Recall 22S08. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Federal law requires that all affected units in your inventory be repaired prior to delivery to a retail owner. If you sold an affected unit recently, please contact the owner immediately to advise the owner of the recall. In addition, please register the unit through Jayco Partners. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. Information regarding this recall is available in “Case Recall Attachments” in Jayco Partners. If you have questions about this recall please contact Ford Customer Relationship Center at 1-866-436-7332. You may also contact Jayco Inc. Customer Service Department at 800-283-8267. We certainly regret this inconvenience; however, our Customers’ safety is our most important priority. Sincerely, Compliance Management Jayco Motorized Division Safety Recall: June 2022 Jayco Inc. TC # 2022-224 Ford Motor Company 22V-089 (22S08) Reason for this recall What we need you to do Recall Remedy

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-290 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : JUN 08, 2022 NHTSA Recall No. : 22V-290 Manufacturer Recall No. : 22V-089 Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 36 Estimated percentage with defect : 12 % Vehicle Information : Vehicle 1 : 2021-2022 Jayco / Entegra Class C Esteem, Greyhawk, Greyhawk Prestige, Odyssey, Redhawk Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : The recall population was determined by cross referencing the VIN’s provided by Ford Motor Company to Jayco’s production records. Production Dates : JUL 02, 2020 – SEP 01, 2021 VIN Range 1 : Begin : 1JSLECBR9M1BV8161 End : 1UJLJCBN7N1XD4071 ✔ Not sequential Description of Defect : Description of the Defect : The power steering pressure line in affected vehicles may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Sudden loss of power steering fluid may result in a loss of power steering assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. A sudden loss of power steering assist and power brake assist increases the risk of a crash. Description of the Cause : The fitting between the power steering pressure line and the brake Hydroboost unit may not have been adequately connected during the assembly process. Identification of Any Warning that can Occur : A power steering fluid leak may occur, resulting in steering fluid on the ground underneath the vehicle. Some drivers report hearing an audible “pop” if the power steering pressure line fitting becomes disconnected while driving. Part 573 Safety Recall Report 22V-290 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : HOS ASY PWR STNG PRESS LN Component Description : Power Steering Pressure Line, Cutaway Units Component Part Number : LC24-3F523-AD Component Name 2 : HOS ASY PWR STNG PRESS LN Component Description : Power Steering Pressure Line, Stripped Chassis Units Component Part Number : LC24-3F523-BC Component Name 3 : HOS ASY-PWR STNG PRESS LN LH Component Description : Power Steering Jumper Line Component Part Number : 4C24- 3F524-GA Supplier Identification : Component Manufacturer Name : Yokohama Industries Americas Inc. Address : 109 Gillespie Drive Easley South Carolina 29640 Country : United States Chronology : March 2022 Ford Motor Company sent Jayco Inc. a notification letter along with a list of our VIN’s that are affected by their NHTSA recall number # 22V-089. 3/28/22 Warranty Incident Review Committee (WIRC) discussed the Ford recall 22V-089 and elevated incident to the Corrective and Preventive Action Committee (CPAC). 4/6/22 CPAC met to discuss Ford recall 22V-089 and elevated the incident to the Safety Steering Committee (SSC). 4/28/22 SSC met and voted to file a pass through safety recall for this incident. 6-8-2022 There are no claims to report. Part 573 Safety Recall Report 22V-290 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the connection between the power steering lines and the Hydroboost unit inspected. The power steering lines will be replaced if the joint is not secure. There will be no charge for this service. Repairs made prior to the recall will be reimbursed in accordance with our recall reimbursement plan on file with NHTSA. Ford Motor Company will be filing the completion rates with NHTSA for this recall. Ford Motor Company recall is 22V-089. How Remedy Component Differs from Recalled Component : The power steering lines (LC24-3F523-AD/BC and 4C24- 3F524-GA) will be replaced with power steering lines (LC24-3F523 AE/BD and 4C24-3F524-GB) that incorporate revised routing and connection angle at the Hydroboost unit. Identify How/When Recall Condition was Corrected in Production : On June 21, 2021, power steering lines with revised routing and connection angle at the Hydroboost unit were introduced into production based on ergonomic feedback from assembly plant personnel. Recall Schedule : Description of Recall Schedule : Jayco Inc. will send owner notifications to our affected dealers and retail owners before the 60 day deadline. Planned Dealer Notification Date : JUL 01, 2022 – JUL 01, 2022 Planned Owner Notification Date : JUL 01, 2022 – JUL 01, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-290 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : MAY 03, 2022 NHTSA Recall No. : 22V-290 Manufacturer Recall No. : 22V-089 Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 36 Estimated percentage with defect : 12 % Vehicle Information : Vehicle 1 : 2021-2022 Jayco / Entegra Class C Esteem, Greyhawk, Greyhawk Prestige, Odyssey, Redhawk Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : The recall population was determined by cross referencing the VIN’s provided by Ford Motor Company to Jayco’s production records. Production Dates : JUL 02, 2020 – SEP 01, 2021 VIN Range 1 : Begin : 1JSLECBR9M1BV8161 End : 1UJLJCBN7N1XD4071 ✔ Not sequential Description of Defect : Description of the Defect : The power steering pressure line in affected vehicles may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Sudden loss of power steering fluid may result in a loss of power steering assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. A sudden loss of power steering assist and power brake assist increases the risk of a crash. Description of the Cause : The fitting between the power steering pressure line and the brake Hydroboost unit may not have been adequately connected during the assembly process. Identification of Any Warning that can Occur : A power steering fluid leak may occur, resulting in steering fluid on the ground underneath the vehicle. Some drivers report hearing an audible “pop” if the power steering pressure line fitting becomes disconnected while driving. Part 573 Safety Recall Report 22V-290 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : HOS ASY PWR STNG PRESS LN Component Description : Power Steering Pressure Line, Cutaway Units Component Part Number : LC24-3F523-AD Component Name 2 : HOS ASY PWR STNG PRESS LN Component Description : Power Steering Pressure Line, Stripped Chassis Units Component Part Number : LC24-3F523-BC Component Name 3 : HOS ASY-PWR STNG PRESS LN LH Component Description : Power Steering Jumper Line Component Part Number : 4C24- 3F524-GA Supplier Identification : Component Manufacturer Name : Yokohama Industries Americas Inc. Address : 109 Gillespie Drive Easley South Carolina 29640 Country : United States Chronology : March 2022 Ford Motor Company sent Jayco Inc. a notification letter along with a list of our VIN’s that are affected by their NHTSA recall number # 22V-089. 3/28/22 Warranty Incident Review Committee (WIRC) discussed the Ford recall 22V-089 and elevated incident to the Corrective and Preventive Action Committee (CPAC). 4/6/22 CPAC met to discuss Ford recall 22V-089 and elevated the incident to the Safety Steering Committee (SSC). 4/28/22 SSC met and voted to file a pass through safety recall for this incident. Part 573 Safety Recall Report 22V-290 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the connection between the power steering lines and the Hydroboost unit inspected. The power steering lines will be replaced if the joint is not secure. There will be no charge for this service. Repairs made prior to the recall will be reimbursed in accordance with our recall reimbursement plan on file with NHTSA. Ford Motor Company will be filing the completion rates with NHTSA for this recall. Ford Motor Company recall is 22V-089. How Remedy Component Differs from Recalled Component : The power steering lines (LC24-3F523-AD/BC and 4C24- 3F524-GA) will be replaced with power steering lines (LC24-3F523 AE/BD and 4C24-3F524-GB) that incorporate revised routing and connection angle at the Hydroboost unit. Identify How/When Recall Condition was Corrected in Production : On June 21, 2021, power steering lines with revised routing and connection angle at the Hydroboost unit were introduced into production based on ergonomic feedback from assembly plant personnel. Recall Schedule : Description of Recall Schedule : Jayco Inc. will send owner notifications to our affected dealers and retail owners before the 60 day deadline. Planned Dealer Notification Date : JUL 01, 2022 – JUL 01, 2022 Planned Owner Notification Date : JUL 01, 2022 – JUL 01, 2022 * NR – Not Reported

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