Message Board Malfunction – 2013-2022 Nova LFS Artic Buses

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260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com NQF705001 version 3 IMPORTANT SAFETY RECALL THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN ANNEX A This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nova Bus (US) Inc. has decided that certain Nova Bus LFS and LFS Artic Model Years 2013 to 2022 manufactured from March 2013 to January 2022 equipped momentary text message board duplicating regulated lamp signals fail to conform to Federal Motor Vehicle Safety Standard No. 108 – Lamps, reflective devices, and associated equipment. Nova Bus (US) Inc. have voluntary submitted the Vehicle Recall Report to NHTSA that generated the Safety Recall 22V323 and will publish the Safety Recall Campaign service document CR5278 to remedy the affected vehicles. Under certain conditions momentary text message board duplicating regulated lamp signals may cause confusion with the standard signals sent by the lighting equipment required under FMWSS 108, and may increase the risk of a crash. Nova Bus (US) Inc. service document explaining the remedy will be available on our web site at https://us.novabus.com/customer-portal/. The necessary replacement parts are available via the Nova Bus Parts distribution network. Nova Bus (US) Inc. will assume parts and labour costs of the repair according to the warranty claim policies in effect. The vehicle can be remedied starting from August 30th 2022. The remedy should take approximately 60 minutes to complete. Any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send a copy of such notice to the lessee as prescribed by § 577.7(a)(2)(iv). This requirement applies to both initial and follow-up notifications but does not apply where the manufacturer has notified a lessor’s lessees directly. After contacting your customer support manager, if you are still not able to have the Safety-Related Defect remedied without charge and within reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov . You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with this Safety-Related Defect. Please submit copies of all documentation supporting your claim according to the requirements specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this notification in Annex B. December 12, 2022 SECOND NOTICE 260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com NQF705001 version 3 If you have any questions regarding this Safety-Related Defect or Noncompliance notification, please contact your customer support manager. Sincerely, Daniel Theriault Director, Field Service 260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com NQF705001 version 3 ANNEX A MakeModelModel yearRoad No.VINNova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2021Nova BusLFS Artic2022Nova BusLFS Artic2022Nova BusLFS Artic2022Nova BusLFS Artic2022Nova BusLFS Artic2022Nova BusLFS Artic2022Nova BusLFS Artic2022Nova BusLFS Artic2022Nova BusLFS Artic2022Nova BusLFS Artic2022 260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com NQF705001 version 3 ANNEX B General Plan for Reimbursement of Pre-Notification Remedies When a Nova Bus vehicle is affected by a Safety Recall and the owner/purchaser (claimant) has the Safety-Related Defect or Noncompliance remedied at their own expense prior to receiving the manufacturer notification, Nova Bus (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the Safety-Related Defect Noncompliance as described in the notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the Safety Recall (notification to NHTSA) and no later than 10 days after the last mailing of the owner notification letters. All claims must be accompanied by accurate and complete documentation (the invoice/receipt must provide the VIN, date of repair, total amount paid and include a breakdown of the parts, labor, and other costs. Specific costs associated with this notification must be highlighted or circled on the invoice). The following information is required for your claim to be processed. Please print legibly. Date: _________________ Recall #: ______________ 17 digits VIN: ________________________________ Owner’s Name: ________________________________ Own / Lease (circle one) Address: ______________________________________ Date of Repair: _______________________________ City, State, Zip: ________________________________ Amount Requested: ___________________________ Phone#: _______________________________________ Email: _______________________________________ I CERTIFY THAT I PAID FOR REPAIRS THAT REMEDIED THE SAFETY-RELATED DEFECT OR NONCOMPLIANCE AS DESCRIBED IN THE OWNER NOTIFICATION LETTER PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY KNOWLEDGE. Claimant __________________________________________________________________ _____________________ Authorized signature and date Contact Information Submit your claim together with copies of all supporting documentation to: Nova Bus Warranty, TMAC 850, chemin Olivier Saint-Nicolas (QC) G7A 2N1 Canada Email: adm.novabus.warranty@volvo.com Allow 60 days for processing and decision. Nova Bus (US) Inc. is not responsible for claims submitted to the wrong address. This process is not intended to handle incident, accident or property damage claims. Claims of that nature must be directed to our legal department at 1000 Industriel Boulevard, Saint-Eustache, QC, Canada J7R 5A5.

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INFORMATION REDACTED PURSUANT TOTHE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.552(8)(6) N OVaBUS RECALL CAMPAIGN CR5278ER1 REFERENCE: Nova Bus Manuals APPUCATIO!N [)EA.DU NE: !NA SECTION: 16; Electrical System CLAll ·M IRiEflERENCE NUMBEIR: SR-5278 RS N°: MOR 7621-2500 EFFECTIVE IN PROO.: NIA TC RECALL N°; 2022-248 NHTSA RECALL N°: 22V323 SUBJECT: Message board on the rear of the bus On certain buses, a message boartl on the rear of the bus displays momentary text JUSTIFICATION: when the stop lamps or turn signals are used. Thlese momentary text messages could cause confusion. for other road users. DIRECT GIHA!RGES LEVEL DESCRIPTION TIM£ LABOUR MATERIAL Remove the “YIELD” switch push button on the driver laterar console. Nova Nova 1 Remove the LED “STOP” message board from the rear engine door. 1h I Bus IBus Remove the “YIELD” message board from the rear engine door. 2 – – – – QTY PART N° REV. O,ESCRIPTlON LEVEL 1 4 85007996 – CABLE TIE (0657558) 1 N89-5i144 – CAP CONSOLE (1) 968SK321} i N107229 ~ NAM~PLAT~ PATCH M.QR 1 12010913 – CONNECTOR BOOY~WEATHER PACK 4 56178j – CAVITY PLUG Me;’fRJ PACK. (12010~00) 1 563764 – CONNECTOR 2. PIN METRI PACK (15300()02) 1 15300014 – SECONDARY LOCK 1 N8951146 ~ PbVG SIG 1″ (YIELD) (8~985K78), – 1 N8951147 = PLUG BIG 1 3/8~ (STOP) (8{S9851<83) LEVeL2 = = = – DISPOSAL OF PA.RT$ DISCARDED• RETAIN.ED “‘ Dispose of the u/l!Jsed parts and the defective parts in ‘REMOVED PARTS ARE: Yes – accordance with lot.al environm~nt:al standards in effect. REVISION HISTORY REV DATE CHANGE DESCRIPTION WRliTIEN BY NR 20.22JL12 Initial release Andre iPe’iletier R1 20.2,2AU0.2 , Add TC and NHTSA recall nutnbe:r on first page Luc c ang:nan APPROVED BY: Digitally sfgned by Jean-Nicolas F oumier Jean,. -N ic-o- 1a-s F·o_ u· rn ·, er DN: c1>~Je-an-~ico1as Fournler, o:,Nova lru$, , emaal: 1~an-n,colas.lovrnier@volvo..tom, c:oCA PAGE 1 OF S NQF705003 VERSION l • ~re: 2022.os .03 07:55:08 -04’00’ Novaaus RECALL CAMPAIGN CR5278ER1 ROAD NUMBE.R VIN (2NVY/4RKY … ) CLIENT ORDER FROM TO Trimet Portland Oregon LD14 4501 4501 ‘S9’2J3M9 Trimet Portland Oregon LDf5 4502 4531 PAGE 20F 5 NQF705003 VERSION 3 Novaaus RECALL CAMPJ~IGN CR5278IER1 -iii WARNING FOLLOW YOUR INTERNAL SAFETY PROCEDIJRES. PROCEDURE 1.1. Park the vehicle on an even surface with the transmission on neutra I. 1.2. Apply the parking brake and set the master control switch to the stqp position. 1.3. Set the battery disconnect switch in the battery compartment to the ,off position. 1.4. Open the driver lateral console panel to acess the “Y IELD” switch ,p111sh button assembly. .. – — L . . T . Push button assembly N~I9637 Figure 1 – Remove the Push Button Assembly N39637 1.5. Secure with cable ties the wires under the console. 1.6. To plug the hole left by the removai of the button. install N8951144. 1.7. Install the Lexan patch N107229 to cover the yield symbol lfapplicalble. See figure 1. NQF70$003 VERSION 3 IPAGE 30f’5 Novaaus RECALL CAMPAIGN CR5’278EtR1 1.8. Open the rear engine door and disconnect the LED “STOP” message board from the reat e·ngine door. See the next figures. – — Figure 2 – LED “STOP” and “YIELD” Message Board Figure 3 – Disconnect LED “STOP” Message Board PAGE 40F5 NQF705003 VERSION 3 NOVaBUS RECALL CAMP.AIGN 1.9. Remove the LEO “STOP” message board and reinstall the hardware to blocK lhe four sma’/1 holes. 1.10. To plug the bigger hole install N8951147. 1.11. Protect the electrical system by adding two cavity plU!’.}s 56178-3 and weather pack connecto.r 12orn913. 1. 12. Secure wfth cable ties G5007996. 1.13. Disconnect the “YIELD” message board from the rear engine door, See the fi9ures 2 and 4. Figure 4 • Oisconn~of the “YIE.W” Message 803rd l:~ ii .~i 1.14. Remove the “YIEi..O” message board and reinstall Ille hardware to block the snrall ho’Jes. 1.15. To plug the bigger hole install N8951146, 1.16. PrO’tect the electrical system by adding two cavity ptugs o61i8’3 tlnd Weather pad< co·rmecto-r 5637164 and a secondary lock 15300014. 1.17. Secure with cable ties G5007996. 1.18. SertM battery disconnecl switch to the on position. 1.19. The vehiale can return into service. NQF705003 VERSION 3

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INFORMATION REDACTED PURSUANT TOTHE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.552(8 )(6) Novaaus RECALL CAMPAl,GN CR5268ER1 REFERENCE; Nova Bus Manuals APPLICATION DEA,OLINE: NA SECTION: 16: Electrical System CLAIM IR!EIF:ERfENCIE NUMBEIR: SR-5268 RS N°: MQR 7621-2500 ·- EFFECTIVE IN PROD.: NIA TC RECALL N°: 2022-248 NIHSA R~CAL.La N°: 22V323 SUBJECT: Message board on the rear of the bus Under certain conditions momentary text message !board duplicating regulated llam;p JUSTIFICATION: signals may cause confusion for other road users with the standard :signals sent by the lighting equipnwnt !DIRECT C1HARGES LEVEL DESCRIPTION TIIM:E LABOUR MATERIAL 1 Remove the LED “STOP” message board from the rear engine door. !Nova Nova 30min I Bus Bus 2 – – – – MATERIAL REQUIRED ‘PER VEHICLE Q’fY PARfN° REV. DESCRIPTION LEVEL 1 1 12010973 – CONNECTOR BODY~WEATHE’R PACK 2 561783 – CAVITY PLUG MET’RI PACK (12010300) 1 N8951146 – PLUG BIG 1″ (STOP}{3) (85985K78) 2 G5007996 – CABLE flE, (065755$} ~ LEVEL2 – – – – DISCARDED • RETAINED • Dispose of the unused parts and the defective pants in REMOVED PART$ ARE: Yes – accordance wi’th local environmental standards 1n effect REVISION HISTORY REV t)ATE CHANGE DESCR.IPTIOIN I WRl’TT:EN BY NR 2022JL12 Initial release Andre Pelletleir R1 2022AU02 Add TC and NHTSA recall number on first page Luc Carignan APPROVED BY: PAGE 1 O’F-4 NQF705003 VERSION 3 I I Novaaus RECALL CAMPAIGN CR5268ER1 CLIENT ROAD NUMBER VIN (2NVY/4RKY .. . ) ORDER QTY FROM TO FROM TO Houston – T”1xas L737 1510 1510 S92U404 Mouston • Texa;; L755 1511 1579 S92U404 PAGE 20F4 NQF705003 VERSION 3 NOVaBLJS RECALL CAMPAIGN CR5268ER1 -iii WARNING FOLL.OW YOUR INTERNAL SAFETY PROCEDURES. PROCEDURE , .1. Park the vehicle on an even surface with the transmission on neutral. 1.2. Apply the parking brake and set the master control switch to the st~p position. 1.3. Set the battery disconnect switch in the battery compartment to the offposi1inn, 1 A. Open the rear engine door and disconnect the LED “STOP” message board from the rear engine <1oor. See the next figures. ✓ Figure 1 – Open the Rear Engine Door .PAG.E ~,Of-4 NQF705003 VERSION 3 Novaaus RECALL CAMPAIGN CR5268ER1 +’X8 • &il•’A ~ +xs[ll ·L0&1MA 0.25A ~ LED Bf< STOP – 9 “6 (RED} • X &!MA NSS697 Figure 2 – Disconnect LED “STOP” Messbge Boant 1.5. Remove the LED “STOP” message board and reinstall the hardware to block the small holes. 1.6. To plug the bigger hole install N8951146. 1.7. Protect the electrical system by two adding cavity plugs 561783 and weather pack connector 12010973. 1.8. Secure with cable ties GS007996. 1.9. Set the battery disconMct switch to the on position. 1.10, The vehicle can return into service. ❖ PAGE 4 OF 4 NOF705003 VERSION 3

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INFORMATION REDACTED PURSUANTTOTHE FREEDOM OF INFORMATION ACT (FO IA), 5 U.S.C.552(B)(6) NOVaBLJS RECALL CAMPAIGN CR5269ER1 REF’ERENCE: Nova Bus Manuals APPLICATION DEADLINE: NA SECTION: 16: Electrical System CLAIM REFERENCE NUMBER: SR-5269 RS N°: MOR 7621-2500 EFFECTIVE IN PROD.: NIA TC RECALL N°: 2022-248 NHTSA RECALL N°: 22V323 SUBJECT: Message board on the rear of the bus Under certain conditions momentary text message board duplicating regulated lamp JUSTIFICATION: signals may cause confusion for other road users with the standard signals sent by the lighting equipment. DIRECT CHARGES LEVEL DESCRIPTION TIME LABOUR MATERIAL 1 Remove the LED “STOP” message board from the rear engine door. Nova Nova 30min Bus Bus 2 – – – – MATERIAL REQUIRED PER VEHICLE QTY PART N° REV. DESCRIPTION LEVEL 1 1 12010973 – CONNECTOR BODY-WEATHER PACK 2 561783 – CAVITY PLUG METRI PACK (12010300) 1 N8951147 – PLUG BIG 1 3/8″ (STOP) (85985K83) 2 G5007996 – CABLE TIE (0657558) LEVEL 2 – – – – DISPOSAL OF PARTS DISCARDED• RETAINED • Dispose of the unused parts and the defective parts in REMOVED PARTS ARE: Yes – accordance with local environmental standards in effect. REVISION HISTORY REV. DATE CHANGE DESCRIPTION WRITTEN BY NR 2022JL12 Initial release Andre Pelletier R1 2022AU02 Add TC and NHTSA recall number on first page Luc Carignan APPROVED BY: Oigi t~ lly signed by Jea n-Nicolas Fo urn ie r J N • I F • DN: cn=Jean·N•colas Fournier. o ~No.-a Bui. ea n – IC O as Our n I er ema1l=1tan-n,colas.fournier@”olvo.com. c=CA Date: 2022.08.03 07:55:43 -04·00· PAGE 1 OF 4 NQF705003 VERSION 3 NOVBBUS RECALL CAMPAIGN CR5269ER1 ROA0NUMBER VIN (2NVYf4RKY . .,) CLIENT ORDER QTY FROM TO FROM TO CHARM c,ty Ballunore • Maryland LC73 1910218 1910223 CHARM c1ly Baltimore • Maryland L037 1910234 1910239 Clemson Area Transit • S0u1h Carolina l769 Houston• Texas L951 1915 1915 Houston • Texas L952 1580 1580 Houston , Texas L981 1916 1994 Houston • ‘Texas L982 1581 1599 Houston • Texas LB63 2050 2050 Houston • Texas LB72 2051 2fl69 Houston TE!xas • Ml!tro LC55 2070 2079 Houston Te~as • Metto LC91 2500 2501 Houston Tex.as • Metro LC92 2502 2534 Montgomery County • Maryland LC33 194,600 194600 Montgomery County – Maryland LC34 194600tD 19460150 RMA World wide chauffeured r ransp011ation LC98 NIA N1A Stratllcona County Tran$il • Alberta LE15 2034 2037 Strathcona County Transil Edmonton Aiber1a LD20 2031 2035 PAGE 2 OF 4 NQF70500:J VERSION 3 N OVaBUS RECALL CAMPAIGN -ii WARNING FOLLOW YOUR INTERNAL SAFETY PROCEDURES, PROCEDURE 1.1. Park the vehicle on an even surface with the transmission on neutral. 1.2. Apply the parking brake and set the master control switch to the st.o.p position. 1.3. Set the battery disconnect switch in tM battery compartment to th•e off position. 1.4. Open the rear engine door and disconnect the 1..ED “STOP” mes’$age board from the rear engine door. See the next figures. • ,I Figure 1 – Open rhe Rear Engine Door PAGE 30F 4 NQF70S003 VERSION 3 Novaaus RECALL CAMPA.IGIN CR5269ER1 Figure 2 – Disconnect LED “STOP” M&ssage Board 1,5. Remove the LED ,;STOP” message board and telnstall the hardware to block the small holes. 1.6. To plug the bigger hole install N8951147. 1.7. Protect the electrical system by adding tw·o cavity plugs 12010300 and weather pack oonneetor 12010973. 1.8. Secure with cable ties Go007996. 1.9, Set the battery disconnect switch to the on position. 1.10. The vehicle can return into service. IP,AGIE 4 0F 4 NQF705003 VERSION 3

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260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com NQF705001 version 3 IMPORTANT SAFETY RECALL THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN ANNEX A M. Joe Customer Transit Bus Company 260 Banker road Plattsburgh, NY, USA 12901 June 27th, 2022 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Nova Bus (US) Inc. has decided that certain Nova Bus LFS and LFS Artic Model Years 2013 to 2022 manufactured from March 2013 to January 2022 equipped momentary text message board duplicating regulated lamp signals fail to conform to Federal Motor Vehicle Safety Standard No. 108 – Lamps, reflective devices, and associated equipment. Nova Bus (US) Inc. have voluntary submitted the Vehicle Recall Report to NHTSA that generated the Safety Recall 22V323 and will publish the Safety Recall Campaign service document CR5267, CR5268, CR5269, CR5276, CR5277, CR5278 and CR5279 to remedy the affected vehicles. Under certain conditions momentary text message board duplicating regulated lamp signals may cause confusion with the standard signals sent by the lighting equipment required under FMWSS 108, and may increase the risk of a crash. Nova Bus (US) Inc. service document explaining the remedy will be available on our web site at https://us.novabus.com/customer-portal/. The necessary replacement parts are available via the Nova Bus Parts distribution network. Nova Bus (US) Inc. will assume parts and labour costs of the repair according to the warranty claim policies in effect. The vehicle can be remedied starting from August 30th 2022. The remedy should take approximately 60 minutes to complete. Any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send a copy of such notice to the lessee as prescribed by § 577.7(a)(2)(iv). This requirement applies to both initial and follow-up notifications but does not apply where the manufacturer has notified a lessor’s lessees directly. After contacting your customer support manager, if you are still not able to have the Safety-Related Defect remedied without charge and within reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov . You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with this Safety-Related Defect. Please submit copies of all documentation supporting your claim according to the requirements specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this notification in Annex B. 260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com NQF705001 version 3 If you have any questions regarding this Safety-Related Defect or Noncompliance notification, please contact your customer support manager. Sincerely, Daniel Theriault Director, Field Service 260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com NQF705001 version 3 ANNEX A Make Model Model Year Road #. VIN Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus Nova Bus 260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com NQF705001 version 3 ANNEX B General Plan for Reimbursement of Pre-Notification Remedies When a Nova Bus vehicle is affected by a Safety Recall and the owner/purchaser (claimant) has the Safety-Related Defect or Noncompliance remedied at their own expense prior to receiving the manufacturer notification, Nova Bus (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the Safety-Related Defect Noncompliance as described in the notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the Safety Recall (notification to NHTSA) and no later than 10 days after the last mailing of the owner notification letters. All claims must be accompanied by accurate and complete documentation (the invoice/receipt must provide the VIN, date of repair, total amount paid and include a breakdown of the parts, labor, and other costs. Specific costs associated with this notification must be highlighted or circled on the invoice). The following information is required for your claim to be processed. Please print legibly. Date: _________________ Recall #: ______________ 17 digits VIN: ________________________________ Owner’s Name: ________________________________ Own / Lease (circle one) Address: ______________________________________ Date of Repair: _______________________________ City, State, Zip: ________________________________ Amount Requested: ___________________________ Phone#: _______________________________________ Email: _______________________________________ I CERTIFY THAT I PAID FOR REPAIRS THAT REMEDIED THE SAFETY-RELATED DEFECT OR NONCOMPLIANCE AS DESCRIBED IN THE OWNER NOTIFICATION LETTER PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY KNOWLEDGE. Claimant __________________________________________________________________ _____________________ Authorized signature and date Contact Information Submit your claim together with copies of all supporting documentation to: Nova Bus Warranty, TMAC 850, chemin Olivier Saint-Nicolas (QC) G7A 2N1 Canada Email: adm.novabus.warranty@volvo.com Allow 60 days for processing and decision. Nova Bus (US) Inc. is not responsible for claims submitted to the wrong address. This process is not intended to handle incident, accident or property damage claims. Claims of that nature must be directed to our legal department at 1000 Industriel Boulevard, Saint-Eustache, QC, Canada J7R 5A5.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-323 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nova Bus (US) Inc. Submission Date : MAY 11, 2022 NHTSA Recall No. : 22V-323 Manufacturer Recall No. : CR5267/68/69 Manufacturer Information : Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 450-472-6410 Population : Number of potentially involved : 307 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2013-2022 Nova Bus LFS Artic Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Certain vehicles equipped momentary text message board duplicating regulated lamp signals. Production Dates : MAY 03, 2022 – MAY 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Momentary STOP and YIELD text message board duplicating stop lamp and turn signal lamp signals. Regulatory noncompliance to FMVSS 108 S6.2.1 – Impairment. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : Under certain conditions, momentary text message board duplicating regulated lamp signals may cause confusion with the standard signals sent by the lighting equipment required under FMVVSS 108, and may increase the risk of a crash. Nova Bus has not received any consumer commplaint, field report, property damage claim, and neither notice or claim of injury or death associated with this regulatory noncomplaince. Therefore, we consider this as a proactive measure to protect the public from the potential safety risk associated with this noncompliance. Description of the Cause : Various customer requests satisfied in different customer adaptation project􀀀s. Part 573 Safety Recall Report 22V-323 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : Not applicable. Involved Components : Component Name 1 : Momentary message text board Component Description : Yield sign Component Part Number : N102640, N39432 Component Name 2 : Momentary message text board Component Description : Stop sign Component Part Number : N71713, N85697 Component Name 3 : Vehicle multiplex Component Description : VBEA Component Part Number : 413112.D77 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 2021-11-12 During a contract reveiw meeting for a specific canadian customer contract a risk was raised for a specific configuration of Yield momentary text message board. 2022-12 FMVSS 108 S6.2.1 interpretations search activities were ongoing. 2022-01 Other momentary text message board duplicating regulated lamp signals were dscovered (Yield and Stop). 2022-02-14 Nova Bus Product Safety Working Group is informed of the potential non-compliance issue. Part 573 Safety Recall Report 22V-323 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Investigation opened. 2022-04-06 Nova Bus Product Safety Committee 1st evaluation of this potential regulatory non-compliance. 2022-05-04 Nova Bus Product Safety Committee 2nd evluation and determines a regulatory noncompliance exits. 2022-05-05 Nova Bus issues a delivery stop for the affected vehicles. 2021-05-11 Nova Bus submits a vehicle recall report to NHTSA. Nova Bus has not received any consumer commplaint, field report, property damage claim, and neither notice or claim of injury or death associated with this regulatory noncomplaince. No compliance testing was performed related to this regulatory noncompliance due to the nature of the noncompliance. FMVSS 108 S6.2.1 regulatory interpretations were the main comliance activities. Description of Remedy : Description of Remedy Program : Nova Bus will provide a service document to remove the momentary text message board duplicating regulated lamp signals and associated equipment. All cost associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Not applicable. Momentary text message board duplicating regulated lamp signals will not be a system available on our vehicles anymore. Identify How/When Recall Condition was Corrected in Production : From 2022-05-05, momentary text message board duplicating regulated lamp signals will not be a system on our vehicles sold anymore. Recall Schedule : Description of Recall Schedule : Note Nova Bus does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-323 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Nova Bus (US) Inc. Submission Date : MAY 24, 2022 NHTSA Recall No. : 22V-323 Manufacturer Recall No. : CR5267/68/69 Manufacturer Information : Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 450-472-6410 Population : Number of potentially involved : 307 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2013-2022 Nova Bus LFS Artic Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : Certain vehicles equipped momentary text message board duplicating regulated lamp signals. Production Dates : MAR 11, 2013 – JAN 28, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2016-2020 Nova Bus LFS Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : Certain vehicles equipped momentary text message board duplicating regulated lamp signals. Production Dates : MAR 31, 2016 – NOV 19, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Momentary STOP and YIELD text message board duplicating stop lamp and turn signal lamp signals. Regulatory noncompliance to FMVSS 108 S6.2.1 – Impairment. FMVSS 1 : 108 – Lamps, reflective devices, and assoc. Equipment FMVSS 2 : NR Description of the Safety Risk : Under certain conditions, momentary text message board duplicating regulated lamp signals may cause confusion with the standard signals sent by Part 573 Safety Recall Report 22V-323 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 the lighting equipment required under FMVVSS 108, and may increase the risk of a crash. Nova Bus has not received any consumer complaint, field report, property damage claim, and neither notice or claim of injury or death associated with this regulatory noncompliance. Therefore, we consider this as a proactive measure to protect the public from the potential safety risk associated with this noncompliance. Description of the Cause : Various customer requests satisfied in different customer adaptation project􀀀s. Identification of Any Warning that can Occur : Not applicable. Involved Components : Component Name 1 : Momentary message text board Component Description : Yield sign Component Part Number : N102640, N39432 Component Name 2 : Momentary message text board Component Description : Stop sign Component Part Number : N71713, N85697 Component Name 3 : Vehicle multiplex Component Description : VBEA Component Part Number : 413112.D77 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Part 573 Safety Recall Report 22V-323 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : 2021-11-12 During a contract review meeting for a specific Canadian customer contract a risk was raised for a specific configuration of Yield momentary text message board. 2022-12 FMVSS 108 S6.2.1 interpretations search activities were ongoing. 2022-01 Other momentary text message board duplicating regulated lamp signals were discovered (Yield and Stop). 2022-02-14 Nova Bus Product Safety Working Group is informed of the potential non-compliance issue. Investigation opened. 2022-04-06 Nova Bus Product Safety Committee 1st evaluation of this potential regulatory non-compliance. 2022-05-04 Nova Bus Product Safety Committee 2nd evaluation and determines a regulatory noncompliance exits. 2022-05-05 Nova Bus issues a delivery stop for the affected vehicles. 2022-05-11 Nova Bus submits a vehicle recall report to NHTSA. Nova Bus has not received any consumer complaint, field report, property damage claim, and neither notice or claim of injury or death associated with this regulatory noncompliance. No compliance testing was performed related to this regulatory noncompliance due to the nature of the noncompliance. FMVSS 108 S6.2.1 regulatory interpretations were the main compliance activities. Description of Remedy : Description of Remedy Program : Nova Bus will provide a service document to remove the momentary text message board duplicating regulated lamp signals and associated equipment. All cost associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : Not applicable. Momentary text message board duplicating regulated lamp signals will not be a system available on our vehicles anymore. Identify How/When Recall Condition was Corrected in Production : From 2022-05-05, momentary text message board duplicating regulated lamp signals will not be a system on our vehicles sold anymore. Recall Schedule : Description of Recall Schedule : Note Nova Bus does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUN 17, 2022 – JUN 17, 2022 Planned Owner Notification Date : JUN 17, 2022 – JUN 17, 2022 * NR – Not Reported

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