Damaged Cooktop Control Valves May Leak Gas – 2022 Bigfoot RV 25B17FB Travel Trailers

May 19, 2022 NHTSA CAMPAIGN NUMBER: 22V357000

Damaged Cooktop Control Valves May Leak Gas

A gas leak in the presence of an ignition source can increase the risk of a fire.

 

NHTSA Campaign Number: 22V357

Manufacturer Bigfoot Industries, Inc.

Components EQUIPMENT

Potential Number of Units Affected 2

 

Summary

Bigfoot Industries, Inc. (Bigfoot) is recalling certain 2022 Bigfoot RV 25B17FB travel trailers, equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.

 

Remedy

Bigfoot will work with Dometic, to replace the cooktop, free of charge. Owner notification letters were mailed June 2, 2022. Owners may contact Bigfoot customer service at 1-250-546-2155.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


RE: Dometic Corporation has decided that a potential safety-related defect exists on the CE99-ZF and PI8022 cooktops that were manufactured between August 1, 2020 and June 30, 2021.

 

The Problem:

The user of a recreational vehicle or marine vessel may become aware of the potential safety-related defect during operation of the cooktop.  The burner control valve, mated directly to the control knob via the valve stem, may leak gas.  This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s).  The ignition will result in a small pilot flame directly at the control knob.

 

The Risk:

There is an increased risk of injury and fire.

 

Affected Units:

The recall population consists of cooktop models CE99-ZF and PI8022 with the affected serial numbers indicated below.

 

  • CE99-ZF: Cooktop with two burners and safety glass cover
    • 02093610034000001 – 02093610034000600
    • 11993610034000001 – 11993610034000510
    • 12593610034000001 – 12593610034000500
  • PI8022: Cooktop with two burners and safety glass cover
    • 11093610034600001 – 11093610034600550
    • 12393610034600001 – 12393610034600550

 

IF YOU OWN ONE OF THE UNITS SHOWN ABOVE, YOU MUST IMMEDIATELY SHUT THE GAS OFF AT THE RV LP TANK REGULATOR.  THEREAFTER, DO NOT ATTEMPT TO USE LP GAS WITHIN THE RV UNTIL THE COOKTOP HAS BEEN REMEDIED IN ACCORDANCE WITH THIS RECALL.

 

DO NOT ATTEMPT TO REPAIR THESE COOKTOPS ON YOUR OWN.  ANY REPAIR OR REMEDY SHOULD BE PERFORMED BY A DOMETIC-QUALIFIED SERVICE TECHNICIAN.

 

How do I know if my cooktop is part of the 22V357 NHTSA recall?

  1. Find the CE99-ZF or PI8022 model number and serial numbers by locating the nameplate on the unit, underneath the cooktop, visible when the cooktop is raised (see below).
  2. If you are unsure, call 888-943-4905 or 574-389-3713 or email us at

Recall.Cooktop[email protected] to confirm that your CE99-ZF or PI8022 series cooktop is one in the population of recalled units for Recall 22V357.

 

How do I remedy my CE99-ZF or PI8022 cooktop with the Dometic remedy without cost?

  1. Make sure you keep this notice.
  2. DO NOT ATTEMPT REPAIR ON YOUR OWN: FOLLOW THE INSTRUCTIONS ABOVE IF YOUR UNIT IS AFFECTED BY THIS RECALL.
  3. Contact any Dometic authorized dealer/service center, call the Dometic Recall Hotline at 888943-4905 or 574-389-3713 or email us at Cooktop[email protected]. They will direct you to a Service Center to have the remedy installed on your RV or Boat CE99-ZF or PI8022 cooktop so that the leak from this potential safety-related defect will not occur in the future.
  4. The remedy will be available for field installation at Dometic authorized service centers or participating OEM locations after May 13, 2022 and will be installed at NOT COST to you. The remedy for an affected unit will be a complete replacement of the cooktop.  The Dometic Authorized Service Center will install the remedy for you.  This repair will take approximately one and a half hours to complete.
  5. DO NOT ATTEMPT TO MAKE THE REPAIR YOURSELF. FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CREATE A GAS LEAK THAT COULD CAUSE SERIOUS INJURY OR DEATH FROM A GAS EVENT.
  6. There is a RECALL RESPONSE CARD with each RECALL REMEDY KIT. Make sure that the service center or dealer fills in the 22V357 Cooktop Recall Response Card and sends it back to Dometic Corporation.  The Recall Response Card is already set up with postage for return.

 

What if my affected CE99-ZF or PI8022 cooktop was repaired prior to the recall?

  1. Make sure you keep this notice.
  2. Please call us at the Dometic Recall Number 888-943-4905 or 574-389-3713 or email us at Cooktop[email protected] and provide us with the serial number information for the unit, a picture of the data plate confirming the serial number as shown above and a copy of the original receipt for the repair.
  3. Reimbursement for parts and labor will be provided.

 

If YOU no longer own the RV or Boat with the CE99-ZF or PI8022 cooktop:

If you are no longer an owner of a RV or Boat that has a CE99-ZF or PI8022 cooktop, please call us at the

Dometic Recall Number 888-943-4905 or 574-389-3713 or email us at

Recall.Cooktop[email protected] and provide us the name and address of the new owner, dealer, service center, or whomever you delivered the RV or RV appliance to.  We would greatly appreciate you furnishing us with this information so we can follow through with notification to the subsequent owner.

 

You may receive more than one mailing regarding Recall 22V357:

To reach as many customers as possible who own a RV or Boat with the Dometic CE99-ZF or PI8022 cooktop installed, Dometic Corporation and the original equipment manufacturers of RV’s and Boats will each send notifications, which ALL pertain to the same single recall (22V357).

 


Chronology :

Please see Dometic recall notification letter 22E-021.

Dometic handled and identified all initial investigations and testing to determine the recall and defect.

May 11, 2022 – received recall notification from NHTSA stating: In a report dated May 3, 2022, Dometic Corporation notified NHTSA that a safety defect exists in certain 2-burner Cooktops, model numbers CE99-ZF and PI8022.

May 18, 2022 – received a recall notification letter from Dometic via email, as well Dometic provided a list of serial numbers sold to Bigfoot affected by the recall

May 18, 2022 – internal review to determine which units were affected by said recall and/or in Bigfoot inventory in our stockroom

May 19, 2022 – contact the two dealers affected by said recall via email, identifying which units sold to them had been affected. As well, as to collect any missing customer info from the dealerships.

May 19, 2022 – draft owner letter submitted to recall portal

Recall remedies to be completed by Dometic.

No warranty claims or field/ service reports were reported to Bigfoot prior to the recall.

Zero deaths/injuries were reported.

June 2, 2022 – owner notification letters mailed out

 


22E021 – Damaged Cooktop Control Valves May Leak Gas – Dometic 2-Burner Cooktops

 

http://oemdtc.com/8418/22e021-damaged-cooktop-control-valves-may-leak-gas-dometic-2-burner-cooktops

 


1 Affected Product

Vehicle

MAKEMODELYEAR
BIGFOOT25B17FB2022

 


11 Associated Documents

Miscellaneous Document – Dometic Recall Notice 22E-021

RMISC-22V357-1985.pdf 136.404KB

 


Recall Acknowledgement

RCAK-22V357-6935.pdf 697.419KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V357-2739.pdf 150.953KB

 


Recall 573 Report

RCLRPT-22V357-9785.PDF 427.103KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V357-7017.pdf 170.93KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V357-7375.pdf 807.52KB

 


Recall 573 Report – 6/3/2022

RCLRPT-22V357-1723.PDF 214.769KB

 


Recall Quarterly Report #1, 2022-2

RCLQRT-22V357-1136.PDF 211.129KB

 


Recall 573 Report – 8/29/2022

RCLRPT-22V357-1628.PDF 214.791KB

 


Recall Quarterly Report #2, 2022-3

RCLQRT-22V357-8710.PDF 211.227KB

 


Recall Quarterly Report #3, 2022-4

RCLQRT-22V357-3008.PDF 211.312KB

 


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