May 24, 2022 NHTSA CAMPAIGN NUMBER: 22V373000
Inoperable vehicle lighting can reduce visibility and increase the risk of a crash.
NHTSA Campaign Number: 22V373
Manufacturer Spartan Fire
, LLC
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 27
Summary
Spartan Fire
, LLC (Spartan Fire
) is recalling certain 2021-2023 Gladiator, MetroStar, and 2022-2023 FC-94 fire trucks. An additional resistor was incorrectly installed on the printed circuit board, which can disrupt CAN network communication and cause vehicle lighting to fail.
Remedy
Dealers will replace the modules, free of charge. Owner notification letters were mailed on July 18, 2022. Owners may contact Spartan Fire
’s customer service at 1-800-543-6400. Spartan Fire
’s number for this recall is 22001.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
Refer to NHTSA Recall 22E-037 for Weldon’s chronology.
On April 29, 2022, Weldon was contacted by an OEM that described an issue with the CAN connection when installing the Node. Weldon was able to isolate the issue to the inclusion of the additional termination resistor on the circuit board. Weldon stopped the shipment of additional units. On May 2, 2022, Weldon reviewed the technical details affecting the Node to confirm the issue, considered whether the same issue impacts any similar products and decided to conduct a safety recall. On May 3, 2022, Weldon determined a recent shipment of a variation of the Node sold under a private label and to a single customer was also impacted. Weldon confirmed with the customer these units had never been installed in a vehicle and remained in the customer’s inventory. Weldon secured all of the affected products from the customer’s inventory and on May 4, 2022 reworked those units to remove the additional resistor.
On May 16, 2022, Spartan Fire
received communication from Weldon about recall 22E-037 for their V-mux Hercules HC Node 1.5. Determined the potential population. Escalated the issue to REV Group Management.
May 20, 2022 – REV’s senior leadership approved a voluntary recall for this issue.
22E037 – V‐MUX Hercules Hi Content Node HC1.5 – Weldon Akron Brass
http://oemdtc.com/8594/22e037-v%e2%80%90mux-hercules-hi-content-node-hc1-5-weldon-akron-brass
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SPARTAN FIRE | FC-94 | 2022-2023 |
| SPARTAN FIRE | GLADIATOR | 2021-2023 |
| SPARTAN FIRE | METROSTAR | 2021-2023 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-22V373-2674.PDF 216.337KB
Recall Acknowledgement
RCAK-22V373-4738.pdf 645.812KB
Safety Bulletin
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-22V373-4504.pdf 386.231KB
Miscellaneous Document
RMISC-22V373-0158.pdf 594.725KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V373-7314.PDF 211.122KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V373-9564.PDF 211.12KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V373-1534.PDF 211.221KB
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Spartan Fire
, LLC July 2022 IMPORTANT: Safety Recall SAFETY – RECALL – 22001 (22V373) Dear Final Stage Manufacturer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Spartan Fire
, LLC has decided that a defect which relates to motor vehicle safety exists in certain model year 2021-2023, Gladiator, MetroStar and FC-94 model emergency response chassis cabs. What is the defect? Weldon, a division of Akron Brass Company, produces Node, an electrical multiplex module. In the affected products, the Node contains a termination resistor installed on the node circuit board instead of the termination resistor being installed only within the electrical harness. If the vehicle network design has not accounted for this additional resistor, it may reduce the bus resistance below the defined tolerance levels and may lead to a loss of data on the CAN network. Installations with multiple nodes are more likely to experience the condition. If the bus resistance is reduced, the CAN network connection could fail which may interrupt the transfer of data on this connection. If the CAN network connection is interrupted or fails and depending on how the vehicle’s electrical systems are designed, it may impact the operation of various electrical loads controlled by the Node, including vehicle lighting, which may increase the risk of a crash. Corrective Action: The Final Stage Manufacturer or Spartan Dealers will remove and replace the two Hercules HC 1.5 nodes. An RMA should be issued to return the affected nodes back to Spartan. Estimated time for the remedy may be up to 2 hours for removal, installation and programming of both nodes. What should the final stage manufacturer do? On the attached document, you will find a list of chassis cabs Spartan has sold to you. If you agree the identified chassis, contains a safety defect, you are reminded of your responsibility to notify the National Spartan Fire
, LLC. Highway Traffic Safety Administration (NHTSA) in accordance with 49CFR573. It is a violation of federal regulation to sell a vehicle subject to a safety recall without the recall first being remedied. Contact Spartan Fire
, LLC Customer Service to have the work scheduled and completed at no charge to you or our mutual customer. What will Spartan Fire
, LLC do? Spartan Fire
, LLC, upon request, will supply the parts and provide a return shipping label for the affected parts. For questions regarding warranty claims, please call 1-800-867-6478. We regret any inconvenience this situation may cause. Spartan is committed to customer safety and satisfaction. Sincerely,
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Recall Service Bulletin Recall Service Bulletin RSB22-500-001 Page 1 of 5 QUA-FR-0290 Rev: 4.0 22001 Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and have the tools and equipment to perform procedures safely and properly. DATE: 7/6/2022 APPLIES TO: This service bulletin applies to certain 2021 through 2023 model year, Gladiator, Metro Star and FC-94 model emergency response chassis cabs built between March 2022 and May 2022. NHTSA/TC Id: 22V373/TC2022-275 CONDITION: Certain Weldon HC nodes contain a terminating resistor installed on the internal circuit board, which can result in a data-bus error. Affected part number 6060‐1000‐00. CORRECTION: Replace Hercules HC 1.5 nodes with Hercules HC 1.6 nodes with no internal terminating resistor. LABOR ALLOCATION: 1 hour per node CLASSIFICATION: V3 PARTS NEEDED: QTY Part Number Description 2 6060‐1010‐00 Hercules HC 1.6 GENERAL INSTRUCTIONS: Thoroughly review entire service bulletin before starting work. If there are questions or concerns with steps defined in this service bulletin, contact Spartan Fire
, LLC. Customer & Product Support Group. All applicable industry safety standards must be followed when performing work identified in this procedure. Recall Service Bulletin Recall Service Bulletin RSB22-500-001 Page 2 of 5 QUA-FR-0290 Rev: 4.0 22001 Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and have the tools and equipment to perform procedures safely and properly. STEP-BY-STEP INSTRUCTIONS 1) Contact Spartan Customer Service at 1-800-867-6478 to open case and request replacement Hercules HC nodes. Please have the last 8 of the VIN and the serial numbers from the nodes available. 2) The customer service representative will issue a return material authorization (RMA) and instructions to return the old node. Retain packaging that the new nodes came in for use in returning old node. 3) Upon receiving the replacement nodes, they will need be programmed with OEM bin files. If you are a dealer/service center performing the repair, you will need to contact the OEM/body builder to procure the necessary bin files. The bin files can either be loaded to the node with the appropriate bench harness or after installation in truck through the Weldon communication connector under the dash to the left of the steering column. Remove and Replace Hercules HC Node: Driver’s Side Behind Gauges 4) Ensure master and ignition switches are turned off 5) Remove the 6 screws holding Instrument cluster in place and remove instrument cluster. Refer to Figure 2.1 Figure 2. Recall Service Bulletin Recall Service Bulletin RSB22-500-001 Page 3 of 5 QUA-FR-0290 Rev: 4.0 22001 Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and have the tools and equipment to perform procedures safely and properly. 6) Locate the Weldon HC node behind the instrument cluster. 7) Disconnect connectors and remove 4 mounting fasteners. 8) Remove the HC Node from the vehicle and retain to return to Spartan Fire
LLC. Refer to Figure 3.1 Figure 3.1 9) Install the new HC node and tighten fasteners. 10) Reconnect connectors and ensure they are all fully seated. 11) Reinstall instrument cluster and tighten fasteners. Recall Service Bulletin Recall Service Bulletin RSB22-500-001 Page 4 of 5 QUA-FR-0290 Rev: 4.0 22001 Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and have the tools and equipment to perform procedures safely and properly. Remove and Replace Hercules HC Node: Officer’s Side Behind Glove Box 12) Locate glove box on officer’s side dash area 13) Remove fasteners and lift glove box assembly from dash area. Refer to Figure 4.1 Figure 4.1 Recall Service Bulletin Recall Service Bulletin RSB22-500-001 Page 5 of 5 QUA-FR-0290 Rev: 4.0 22001 Service Bulletins are intended for use by Professional Technicians only. They are written to guide Professional Technicians in performing service to vehicles of specific nature in conjunction with industry standards. Professional Technicians should be appropriately trained on industry standards and have the tools and equipment to perform procedures safely and properly. 14) Remove the 4 fasteners holding the HC node in place. Refer to Figure 5.1 Figure 5.1 15) Install the new HC node and tighten fasteners. 16) Reconnect connectors and ensure they are all fully seated. 17) Reinstall officer side glove box and tighten fasteners. Final Steps 18) Return old nodes to Spartan Fire
LLC using the RMA issued by the customer service technician. 19) Verify operation of v-mux functions.
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Spartan Fire
, LLC IMPORTANT SAFETY RECALL – 22V-373 This notice applies to the vehicle identification number below. 4S9DU2D95NC560988 GREENVILLE TOWNSHIP FIRE PROTE 7020 US HWY. 150 FLOYD KNOBS IN 47119 Dear Valued Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Spartan Fire
, LLC has decided that a defect which relates to motor vehicle safety exists in certain model year 2021-2023, Gladiator, MetroStar and FC-94 model emergency response chassis cabs. Please note: The Vehicle Identification Number that may be affected by this recall is located at the top of this letter. What is the defect? Weldon, a division of Akron Brass Company, produces Node, an electrical multiplex module. In the affected products, the Node contains a termination resistor installed on the node circuit board instead of the termination resistor being installed only within the electrical harness. If the vehicle network design has not accounted for this additional resistor, it may reduce the bus resistance below the defined tolerance levels and may lead to a loss of data on the CAN network. Installations with multiple nodes are more likely to experience the condition. If the bus resistance is reduced, the CAN network connection could fail which may interrupt the transfer of data on this connection. If the CAN network connection is interrupted or fails and depending on how the vehicle’s electrical systems are designed, it may impact the operation of various electrical loads controlled by the Node, including vehicle lighting, which may increase the risk of a crash. Corrective Action: Spartan Dealers will remove and replace the two Hercules HC 1.5 nodes. There is no cost to the vehicle owner for the recall remedy. Labor Time: Estimated time for the remedy may be up to 2 hours for removal, installation and programming of both nodes. Spartan Fire
, LLC What You Should Do: If you need further assistance with this notification, contact your local dealer to have the work performed. If you cannot locate a dealer, call Spartan at 1-800-867-6478 to locate your nearest dealer. Steps will be taken to ensure the recall is performed at the nearest dealer. Leased Vehicles: The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications. Reimbursement: If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Spartan at 1‐800‐867-6478. Information Change: If you have changed your address, sold or traded your vehicle, please email us at [email protected] to provide updated information. If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan at 1-800-867-6478. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge. We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us. Sincerely, Spartan Fire
, LLC.
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Spartan Fire
, LLC IMPORTANT SAFETY RECALL NHTSA Recall – 22V373 Spartan Internal Recall No. 22001 Dear Dealer or Service Manager: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Spartan Fire
, LLC has decided that a defect which relates to motor vehicle safety exists in certain model year 2021-2023, Gladiator, MetroStar and FC-94 model emergency response chassis cabs. Weldon, a division of Akron Brass Company, produces Node, an electrical multiplex module. In the affected products, the Node contains a termination resistor installed on the node circuit board instead of the termination resistor being installed only within the electrical harness. If the vehicle network design has not accounted for this additional resistor, it may reduce the bus resistance below the defined tolerance levels and may lead to a loss of data on the CAN network. Installations with multiple nodes are more likely to experience the condition. If the bus resistance is reduced, the CAN network connection could fail which may interrupt the transfer of data on this connection. If the CAN network connection is interrupted or fails and depending on how the vehicle’s electrical systems are designed, it may impact the operation of various electrical loads controlled by the Node, including vehicle lighting, which may increase the risk of a crash. Spartan Dealers will remove and replace the two Hercules HC 1.5 nodes. The affected Nodes will be returned to Weldon to be reworked. Estimated time for the remedy may be up to 2 hours for removal, installation and programming of both nodes. There is no cost to the vehicle owner for the recall remedy. We will contact all owners of these units that are affected by this recall. They will be directed to the appropriate dealer for repair. IMPORTANT: Some vehicles may still be in dealer inventory. Federal law requires you to complete the recall remedy on such vehicles before delivery to the retail customer. SCHEDULING THE WORK: Spartan Fire
, LLC 1. When the customer calls reporting receipt of a Recall Letter, schedule the work at your mutual convenience. 2. To obtain necessary parts and/or verify recall status, please call Spartan at 800-867-6478, and reference 22001. 3. Please provide current owner name, address and phone number. 4. Please provide serial number for the affected nodes. 5. If you have previously performed the inspection or the repairs but have not yet submitted an invoice for the work, we are requesting that you submit the invoice within 10 calendar days. COMPLETING THE WORK: Complete the work per the service bulletin. DOCUMENTING THE WORK: 1. Please itemize the identified recall number 22001 as completed work on your invoice (separate from any other charges) and reference the work authorization number obtained. You must include the Vehicle Identification Number as a part of this repair when submitting your invoice. HANDLING AN OWNER WITH NO CONFIRMATION LETTER: 1. If you are contacted by the current owner who has not received a recall letter, you should verify that they have an affected vehicle by calling Spartan 800-867-6478 opt 0 for verification. 2. Complete the work as instructed in the service bulletin. 3. Document the work and submit the claim as instructed under the Documenting the Work section above. SPARTAN ASSISTANCE: 1. If you have technical questions or questions regarding warranty claims, please call 800-867-6478 Thank you for your continued support, and we appreciate your partnership. Sincerely, Spartan Fire
, LLC
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-373 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Spartan Fire
, LLC Submission Date : MAY 24, 2022 NHTSA Recall No. : 22V-373 Manufacturer Recall No. : 22001 Manufacturer Information : Manufacturer Name : Spartan Fire
, LLC Address : 1541 Reynolds Road Charlotte MI 48813 Company phone : 517-588-4700 Population : Number of potentially involved : 27 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 Spartan Fire
Gladiator, MetroStar and FC-94 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : All units under this part number are part of the recall as they share the same build issue. Similar units with a different part number were built to specification and are not part of the recall population. There are approximately 72 units delivered under a private label to a single OEM customer and approximately 788 units delivered to other affected OEMs. This recall is based on information supplied by Weldon. Weldon provided a list of Vmux serial numbers and Spartan part numbers that may be affected. Spartan pulled a population by the Spartan part number to determine the affected list. The emergency response chassis cabs affected by this recall are equipped with V-mux Hercules HC Node 1.5 supplied by Weldon. Quantity 1 – Gladiator 2021 trucks affected. Quantity 4 – Gladiator 2022 trucks affected. Quantity 1 – MetroStar 2021 trucks affected. Quantity 9 – MetroStar 2022 trucks affected. Quantity 11 – FC-94 2022 trucks affected. Quantity 1 – FC-94 2023 trucks affected. Production Dates : MAR 29, 2022 – MAY 10, 2022 VIN Range 1 : Begin : 4S9DU2D95NC560988 End : 4S9DT2D92NC560966 ✔ Not sequential Part 573 Safety Recall Report 22V-373 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Weldon, a division of Akron Brass Company, produces Node, an electrical multiplex module, under both a private label to a single customer as well as to multiple OEMs for installation in emergency vehicles. In the affected products, the Node contains a termination resistor installed on the node circuit board instead of the termination resistor being installed only within the electrical harness. If the vehicle network design has not accounted for this additional resistor, it may reduce the bus resistance below the defined tolerance levels and may lead to a loss of data on the CAN network. Installations with multiple nodes are more likely to experience the condition. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the bus resistance is reduced, the CAN network connection could fail which may interrupt the transfer of data on this connection. If the CAN network connection is interrupted or fails and depending on how the vehicle’s electrical systems are designed, it may impact the operation of various electrical loads controlled by the Node, including vehicle lighting, which may increase the risk of a crash. Description of the Cause : Due to a bill of material error, a resistor was installed in error on the printed circuit board. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : V-mux Hercules HC Node 1.5 Component Description : Multiplex Input / Output Node for Weldon V-mux compatible systems Component Part Number : 6060-1000-00 Supplier Identification : Component Manufacturer Name : Weldon Division of Akron Brass Address : 3656 Paragon Drive Columbus Ohio 43228 Country : United States Part 573 Safety Recall Report 22V-373 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : Refer to NHTSA Recall 22E-037 for Weldon’s chronology. On April 29, 2022, Weldon was contacted by an OEM that described an issue with the CAN connection when installing the Node. Weldon was able to isolate the issue to the inclusion of the additional termination resistor on the circuit board. Weldon stopped the shipment of additional units. On May 2, 2022, Weldon reviewed the technical details affecting the Node to confirm the issue, considered whether the same issue impacts any similar products and decided to conduct a safety recall. On May 3, 2022, Weldon determined a recent shipment of a variation of the Node sold under a private label and to a single customer was also impacted. Weldon confirmed with the customer these units had never been installed in a vehicle and remained in the customer’s inventory. Weldon secured all of the affected products from the customer’s inventory and on May 4, 2022 reworked those units to remove the additional resistor. On May 16, 2022, Spartan Fire
received communication from Weldon about recall 22E-037 for their V-mux Hercules HC Node 1.5. Determined the potential population. Escalated the issue to REV Group Management. May 20, 2022 – REV’s senior leadership approved a voluntary recall for this issue. Description of Remedy : Description of Remedy Program : Weldon will notify affected customers and ask them to return any affected product that remains in their inventory to Weldon to be reworked. Spartan will notify vehicle purchasers and Weldon will provide replacement units and reimburse for labor costs. The affected product sold under the private label have already been remedied. If any vehicles were already remedied it would be covered under the normal warranty process. How Remedy Component Differs from Recalled Component : The remedy component will have the additional termination resistor removed from the circuit board. Identify How/When Recall Condition was Corrected in Production : Existing inventory at Weldon was isolated and shipments placed on hold on 4/29/2022, the same day the potential issue was first reported to Weldon. Any affected product in Weldon’s inventory will be reworked and a new part number issued. Recall Schedule : Description of Recall Schedule : Spartan to begin dealer notifications by week of June 20, 2022 and owner notifications a week later. Planned Dealer Notification Date : JUN 20, 2022 – JUN 24, 2022 Planned Owner Notification Date : JUN 27, 2022 – JUL 01, 2022 * NR – Not Reported
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