TS-0041 – Axle Hubs Improperly Tightened – 2020-2023 Trailstar & Ranger Trail Boat Trailers

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2500 E. Kearney, Springfield MO, 65898 Phone: 417‐873‐4555 – Fax 417‐873‐5036 June 6, 2022 IMPORTANT SAFETY RECALL 22V-343 This notice applies to your vehicle [VIN] To [Customer Name]: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. White River Marine Group, LLC (WRMG) has decided that a potential assembly issue which relates to motor vehicle safety exists in the axle hub bearings used on 2020, 2021 and 2022WRMG single and dual axle trailers. Failures in the bearings within the hub may result in the unit seizing under ordinary use conditions, increasing the risk of a crash. This letter is to inform you that your trailer has been identified as having an affected hub and that you should immediately bring your trailer into your local dealership. Dealers will inspect and tighten the hubs, as necessary, free of charge; the repair should take around 15 minutes per hub. Should you believe WRMG has been unable to fix the defect at no cost, you may submit a complaint to the Administrator, NHTSA, 1200 New Jersey, Ave., SE, Washington, DC 20590, call the toll-free Vehicle Safety Hotline (1-888-327-4236), or go to http://www.safercar.gov. When returning your trailer, it is recommended to drive at reduced speeds, with no boat, and proceed with caution using backroads where possible. For assistance in the return of your trailer please contact your local dealership. Both WRMG and the trailer component manufacturer are working together to correct this issue as quickly as possible. Affected hubs will be inspected and promptly repaired or replaced by authorized WRMG dealerships and staff. To schedule an appointment, or if you have any questions regarding this notice, please contact your local dealer or the WRMG Customer Service department at (417) 873-4555. We understand the impact a recall of this magnitude can have on your boating experience and we are taking every corrective step with a sense of urgency. WRMG is committed to bringing you the safest products possible and thank you in advance for your patience and cooperation in this matter. Thank you, Customer Service White River Marine Group 2500 E. Kearney Springfield, MO 65898 (417) 873-4555

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NOTE THAT INTERNET EXPLORER MUST BE USED TO ENABLE LINKS TO VIEW DOCUMENTS View the complete recall details from the recall tab on the Dealer Portal June 3, 2022 Recall Notice Recall #TS-0041: Trailer Hub Bearing Torque DESCRIPTION OF CONCERN: Hub bearings not torqued to manufacturers requirements of 50 ft.-lbs. REQUIRED PART NUMBER: N/A CORRECTIVE ACTION: Inspect hub per attached instructions. Once completed, file a claim for labor. Please contact your regional warranty coordinator with any questions. Condition: Hub bearings under torqued. Models Affected: Multiple – Check affected unit list Time Allowed: 15 Minutes/Hub Recall Information Correction Instructions P a g e 1 | 5 TS-0041 Video tutorial available here Note: Removing the Hub for inspection or maintenance should be done in a safe location. 1.Elevate the trailer on level ground. Always use jack stands or other solid supports. Do not relyon a jack to support the trailer. Block wheels to keep the trailer from rolling. 2.If 18-inch wheels are installed on the trailer, remove the wheel. All others, service can be done with wheels installed.3.Place a newspaper or cloth on the ground under the hub to keep any parts from falling onto a dirty surface.4.Remove the grease cap.a.If the hub has a screw on grease cap, remove the cap by unscrewing in a counterclockwise rotation. TS-0041 Correction Instructions P a g e 2 | 5 b.If the hub has press in cap, remove the metal cap from hub assembly. 5.Look for debris or discoloration around the hub assembly. If you see any metal shavings, this isa positive indicator that damage has occurred and the hub will need to be replaced. Check thecolor of the grease surrounding the hub. The grease should either be blue or red. If the greaseis black or brown, this indicated the grease was super-heated during use and is also anindication that damage has occurred in the hub. Contact your regional warranty administratorat 866-378-2529 before continuing with the seating of the bearings for further directions. 6.Remove the cotter pin and dispose of it. TS-0041 Correction Instructions P a g e 3 | 5 7.Apply 50 ft. lbs. of torque to the 27 mm castle nut. This “seats” the bearings. 8.Loosen the castle nut to remove the torque applied. DO NOT ROTATE THE HUB. 9.Tighten the castle nut until snug, back off only enough to line up the new cotter pin with thehole in the spindle. 10.Spin the hub to ensure it moves freely. TS-0041 Correction Instructions P a g e 4 | 5 11.Bend the cotter pin into place. 12.Apply grease as needed TS-0041 Correction Instructions P a g e 5 | 5 13.Reinstall the cap removed in step 4. a.If the hub has a screw on grease cap, turn in a clockwise rotation until the O-ring on thecap meets the hub surface. Turn an additional 1/4 turn to seal the cap to the hub. b.If the hub has a press in grease cap. Reinstall the cap with a rubber mallet. 14.If removed – reinstall the tire/wheel and torque lug nuts to 90-foot pounds.15.If the tire/wheel was not removed, ensure the torque on the lug nuts are at 90-foot pounds16.Spin the tire/wheel to ensure that it moves freely. Place hands on both sides of the tire and ensure there is no end play in the wheel. There should be no back and forth movement of the tire. If movement is still experienced, this indicates damage in the bearing system and will require an axle replacement.17.Reinstall the chrome hub cover as needed.Note: While Completing this service, ensure Service Bulletin TS-0038 has been completed.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-343 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tracker Marine, LLC Submission Date : MAY 17, 2022 NHTSA Recall No. : 22V-343 Manufacturer Recall No. : TS-0041 Manufacturer Information : Manufacturer Name : Tracker Marine, LLC Address : 2500 E. Kearney Springfield MO 65898 Company phone : 417-873-4555 Population : Number of potentially involved : 27,163 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2023 Trailstar; RangerTrail Multiple Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Determined recall population by finding all units manufactured with BOSS hubs from specific vendor. 105 total model affected over 3 model years. Production Dates : DEC 03, 2020 – APR 29, 2022 VIN Range 1 : Begin : 7J511AH10MB003594 End : 7J517HJ15NB001276 ✔ Not sequential Description of Defect : Description of the Defect : It was discovered that some hubs purchased from vendor are not torqued to specification. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : hub could lock while underway causing loss of control of vehicle in worst case scenario Description of the Cause : Hubs not properly torqued from vendor. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-343 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : END UNIT,IDLER,1750# RD Component Description : Hub Component Part Number : 353820, 338551 Supplier Identification : Component Manufacturer Name : FDL Trailer Components Address : 1325 Wiley Road St 165 Schaumburg Illinois 60173 Country : United States Chronology : A pro-staffer brought his trailer in to the plant because of a problem that occurred. We inspected the hubs and found that they were not torqued to specifications. We checked other stock units and found a large difference in the number of foot-pounds that these hubs were torqued. Description of Remedy : Description of Remedy Program : The trailers will be brought in to a WRMG dealer for inspection and retorque as necessary. Units that are retorqued will require a new cotter pin and will need to be re-greased. This will all be done at no cost to the customer. How Remedy Component Differs from Recalled Component : Same component, torqued to specifications (50 lbs) Identify How/When Recall Condition was Corrected in Production : Once discovered, started checking torque on all hubs from vendor. Recall Schedule : Description of Recall Schedule : Will prepare mailout as soon as we receive approval. Planned Dealer Notification Date : MAY 18, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 23, 2022 – MAY 31, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-343 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tracker Marine, LLC Submission Date : MAY 17, 2022 NHTSA Recall No. : 22V-343 Manufacturer Recall No. : TS-0041 Manufacturer Information : Manufacturer Name : Tracker Marine, LLC Address : 2500 E. Kearney Springfield MO 65898 Company phone : 417-873-4555 Population : Number of potentially involved : 27,163 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2023 Trailstar; RangerTrail Multiple Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Determined recall population by finding all units manufactured with BOSS hubs from specific vendor. 105 total model affected over 3 model years. Production Dates : DEC 03, 2020 – APR 29, 2022 VIN Range 1 : Begin : 7J511AH10MB003594 End : 7J517HJ15NB001276 ✔ Not sequential Description of Defect : Description of the Defect : It was discovered that some hubs purchased from vendor are not torqued to specification. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : hub could lock while underway causing loss of control of vehicle in worst case scenario Description of the Cause : Hubs not properly torqued from vendor. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-343 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : END UNIT,IDLER,1750# RD Component Description : Hub Component Part Number : 353820, 338551 Supplier Identification : Component Manufacturer Name : FDL Trailer Components Address : 1325 Wiley Road St 165 Schaumburg Illinois 60173 Country : United States Chronology : A pro-staffer brought his trailer in to the plant because of a problem that occurred. We inspected the hubs and found that they were not torqued to specifications. We checked other stock units and found a large difference in the number of foot-pounds that these hubs were torqued. Description of Remedy : Description of Remedy Program : The trailers will be brought in to a WRMG dealer for inspection and retorque as necessary. Units that are retorqued will require a new cotter pin and will need to be re-greased. This will all be done at no cost to the customer. How Remedy Component Differs from Recalled Component : Same component, torqued to specifications (50 lbs) Identify How/When Recall Condition was Corrected in Production : Once discovered, started checking torque on all hubs from vendor. Recall Schedule : Description of Recall Schedule : Will prepare mailout as soon as we receive approval. Planned Dealer Notification Date : MAY 18, 2022 – MAY 20, 2022 Planned Owner Notification Date : MAY 23, 2022 – MAY 31, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-343 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tracker Marine, LLC Submission Date : JUN 03, 2022 NHTSA Recall No. : 22V-343 Manufacturer Recall No. : TS-0041 Manufacturer Information : Manufacturer Name : Tracker Marine, LLC Address : 2500 E. Kearney Springfield MO 65898 Company phone : 417-873-4555 Population : Number of potentially involved : 27,078 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Trailstar; RangerTrail Multiple – See Attached list Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Determined recall population by finding all units manufactured with BOSS hubs from specific vendor. 105 total model affected over 3 model years. Production Dates : DEC 03, 2020 – APR 29, 2022 VIN Range 1 : Begin : 7J511AH10MB003594 End : 7J517HJ15NB001276 ✔ Not sequential Description of Defect : Description of the Defect : It was discovered that some hubs purchased from vendor are not torqued to specification. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : hub could lock while underway causing loss of control of vehicle in worst case scenario Description of the Cause : Hubs not properly torqued from vendor. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-343 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : END UNIT,IDLER,1750# RD Component Description : Hub Component Part Number : 353820, 338551 Supplier Identification : Component Manufacturer Name : FDL Trailer Components Address : 1325 Wiley Road St 165 Schaumburg Illinois 60173 Country : United States Chronology : A pro-staffer brought his trailer in to the plant because of a problem that occurred. We inspected the hubs and found that they were not torqued to specifications. We checked other stock units and found a large difference in the number of foot-pounds that these hubs were torqued. Description of Remedy : Description of Remedy Program : The trailers will be brought in to a WRMG dealer for inspection and retorque as necessary. Units that are retorqued will require a new cotter pin and will need to be re-greased. This will all be done at no cost to the customer. How Remedy Component Differs from Recalled Component : Same component, torqued to specifications (50 lbs) Identify How/When Recall Condition was Corrected in Production : Once discovered, started checking torque on all hubs from vendor. Recall Schedule : Description of Recall Schedule : Will prepare mailout as soon as we receive approval. Planned Dealer Notification Date : MAY 18, 2022 – MAY 20, 2022 Planned Owner Notification Date : JUN 06, 2022 – JUN 25, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-343 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Tracker Marine, LLC Submission Date : JUN 13, 2022 NHTSA Recall No. : 22V-343 Manufacturer Recall No. : TS-0041 Manufacturer Information : Manufacturer Name : Tracker Marine, LLC Address : 2500 E. Kearney Springfield MO 65898 Company phone : 417-873-4555 Population : Number of potentially involved : 27,078 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Trailstar; RangerTrail Multiple – See Attached list Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Determined recall population by finding all units manufactured with BOSS hubs from specific vendor. 105 total model affected over 3 model years. Production Dates : DEC 03, 2020 – APR 29, 2022 VIN Range 1 : Begin : 7J511AH10MB003594 End : 7J517HJ15NB001276 ✔ Not sequential Description of Defect : Description of the Defect : It was discovered that some hubs purchased from vendor are not torqued to specification. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : hub could lock while underway causing loss of control of vehicle in worst case scenario increasing risk of crash Description of the Cause : Hubs not properly torqued from vendor. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-343 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : END UNIT,IDLER,1750# RD Component Description : Hub Component Part Number : 353820, 338551 Supplier Identification : Component Manufacturer Name : FDL Trailer Components Address : 1325 Wiley Road St 165 Schaumburg Illinois 60173 Country : United States Chronology : A pro-staffer brought his trailer in to the plant because of a problem that occurred. We inspected the hubs and found that they were not torqued to specifications. We checked other stock units and found a large difference in the number of foot-pounds that these hubs were torqued. On 5-17-22 the decision was made to file a recall Description of Remedy : Description of Remedy Program : The trailers will be brought in to a WRMG dealer for inspection and retorque as necessary. Units that are retorqued will require a new cotter pin and will need to be re-greased. This will all be done at no cost to the customer. Dealers will file a warranty claim for labor and parts for reimbursement. How Remedy Component Differs from Recalled Component : Same component, torqued to specifications (50 lbs) Identify How/When Recall Condition was Corrected in Production : Once discovered, started checking torque on all hubs from vendor. Recall Schedule : Description of Recall Schedule : Will prepare mailout as soon as we receive approval. Planned Dealer Notification Date : MAY 18, 2022 – MAY 20, 2022 Planned Owner Notification Date : JUN 06, 2022 – JUN 25, 2022 * NR – Not Reported

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