Damaged Cooktop Control Valves May Leak Gas – 2020 Winnebago ERA Motorhomes

June 2, 2022 NHTSA CAMPAIGN NUMBER: 22V393000

Damaged Cooktop Control Valves May Leak Gas

A gas leak in the presence of an ignition source can increase the risk of a fire.

 

NHTSA Campaign Number: 22V393

Manufacturer WinnebagoeBay logo Industries, Inc.

Components EQUIPMENT

Potential Number of Units Affected 56

 

Summary

WinnebagoeBay logo Industries, Inc. (WinnebagoeBay logo) is recalling certain 2020 ERA motorhomes, equipped with certain 2-burner cooktops. The burner control valves may become damaged, causing a gas leak.

 

Remedy

WinnebagoeBay logo will work with Dometic to replace the cooktops, free of charge. Owner notification letters were mailed July 28, 2022. Owners may contact WinnebagoeBay logo customer service at 1-641-585-6939 or 1-800-537-1885 or Dometic customer service at 888-943-4905.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


This notice is being sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate that you have purchased a vehicle with the serial number which appears above.

 

REASON FOR THIS RECALL

WinnebagoeBay logo has decided that a defect related to motor vehicle safety exists on certain 2022 Era motorhomes. These motor homes were manufactured May 26, 2021 through April 27, 2022.
The burner control valve, mated directly to the control knob via the valve stem, may leak gas. This gas will leak directly into the recessed portion of the cooktop, where the knobs and ignitor are located, and may be ignited by the active burner(s). The ignition will result in a small pilot flame directly at the control knob which could result in a fire or injury.

 

WHAT WE WILL DO

WinnebagoeBay logo is working with Dometic to provide you a new replacement range if your cooktop is defective. Should you need a new cooktop it will replaced and installed be at no charge to you. This repair will take approximately 1.5 hours

 

WHAT YOU SHOULD DO

Do not use the cooktop until your cooktop has been remedied in accordance with this recall.

To determine if your cooktop is defective, find the CE99-ZF model number and serial number by locating the nameplate on the unit, underneath the cooktop. Label should be visible by opening the galley door and looking up at the bottom of the cooktop. See the two photos below. If your label looks like the photo on the left you will need to check model and serial label (model and S/N are in the area of the red boxes shown on the photo).

Note if you feel uncomfortable doing this you can contact your WinnebagoeBay logo dealer and they will set up an appointment to verify the model and serial number of your cook top.

  • If the S/N is not in the range shown below, please write the model and serial number on the enclosed postcard and mail it back to us.

    You are done and free to use your cooktop.
  • If your label shows a model other than CE99-ZF like the photo on the right please note that model number on the enclosed postcard and mail it back to us.

    You are done and free to use your cooktop.
  • If the S/N falls within the range of numbers listed below you will need to fill in the post card and mail it back to us.

    Then you will need to contact your WinnebagoeBay logo dealer and set up an appointment to have your cooktop replace free of charge.
  • CE99-ZF: Cooktop with two burners and safety glass cover that are affected by recall.
    • 02093610034000001 – 02093610034000600
    • 11993610034000001 – 11993610034000510
    • 12593610034000001 – 12593610034000500

 

WinnebagoeBay logo Motorhome dealers are best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to the dealer on the agreed date and they do not service this condition on that date or within five days, we recommend you contact WinnebagoeBay logo, Attn.: Customer Care at (641) 585-6939 or (800) 537-1885. If you are still unable to obtain such service without charge to you and within a reasonable time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 [TTY: (800) 424-9153] or go to http://www.safercar.gov.

 


Chronology :

5-13-22 E-mail from Dometic telling us of pending recall 22E-021

5-23-22 Questioned Dometic on non-vadid S/N looking for a complete list

5-25-22 Dometic can not provide complete S/N list of products sent to us

5-26-22 We can can’t search by S/N so we check date range using POs

6-2-22 Submit 573 notice on NHTSA portal.

 


22E021 – Damaged Cooktop Control Valves May Leak Gas – Dometic 2-Burner Cooktops

 

http://oemdtc.com/8418/22e021-damaged-cooktop-control-valves-may-leak-gas-dometic-2-burner-cooktops

 


1 Affected Product

Vehicle

MAKEMODELYEAR
WINNEBAGOeBay logoERA2020

 


9 Associated Documents

Recall Acknowledgement

RCAK-22V393-3199.pdf 704.464KB

 


Defect Notice 573 Report

RCLRPT-22V393-4259.PDF 212.63KB

 


Remedy Instructions and TSB

RCRIT-22V393-0645.pdf 144.89KB

 


Recall 573 Report – 8/29/2022

RCLRPT-22V393-2685.PDF 212.677KB

 


Recall 573 Report – 8/29/2022

RCLRPT-22V393-1703.PDF 213.658KB

 


Recall Quarterly Report #1, 2022-3

RCLQRT-22V393-8798.PDF 211.133KB

 


Recall Quarterly Report #2, 2022-4

RCLQRT-22V393-4061.PDF 211.237KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V393-0341.pdf 246.047KB

 


Recall Quarterly Report #3, 2023-1

RCLQRT-22V393-3105.PDF 211.317KB

 


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