August 23, 2022 NHTSA CAMPAIGN NUMBER: 22E071000
Awning may Unintentionally Extend or Retract
An awning that unintentionally extends or retracts increases the risk of injury.
NHTSA Campaign Number: 22E071
Manufacturer Spyder Controls, Corp
Components EQUIPMENT, ELECTRICAL SYSTEM
Potential Number of Units Affected 1,047
Summary
Spyder Controls, Corp (Spyder) is recalling certain Multiplex Electronic Control Module (ECM), part number 7000701. The ECM software may cause the awning to unintentionally extend or retract when the vehicle is parked.
Remedy
Dealers will update the software, free of charge. Owner notification letters were mailed October 21, 2022. Owners may contact Spyder customer service at 1-403-782-9736.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Firefly Integrations has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 through 2023 model year Coachmen Galleria, Nova
, and Beyond Class B recreational vehicles Multiplex Electronic Control Module (ECM). This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
It has been determined that there may be a programming issue on the electronic control module (ECM) which can cause an interference event resulting in the awning unintentionally extending or retracting while the vehicle is parked.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
There is a safety risk associated with unintentional awning extensions or retractions while the vehicle is parked, this may result in property damage, personal injury.
WHAT IS FIREFLY INTEGRATIONS GOING TO DO?
Firefly Integrations is providing the instructions to complete a self-installation update to resolve this issue. If you are not able to complete the update yourself, you have the option to complete the recall at an Authorized Forest River Dealer or Service Center. Firefly Integrations is notifying dealerships of the recall. It is preferable if you have your selling dealership perform the remedy. Firefly Integrations completely covers your cost for the remedy; you will not receive an invoice for anything covered under the above recall number.
WHAT SHOULD YOU DO?
The vehicle Owner is responsible for a self-installation or arranging to have the work completed.
1) Remove the awning fuse until the update is complete (to avoid unanticipated deployments)
2) Select an update option:
Option 1) Self-Installation Update. This involves uploading the update files to a USB stick, and transferring them to your RV per the attached instruction links, OR
Option 2) If you are not able to complete the update yourself; schedule an installation appointment with an authorized Forest River Dealer/Service Center.
If utilizing a dealer to complete the upload, please state you have been notified by Firefly Integrations of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
If you are not able to complete the self-installation update, and are not able make an appointment with a Forest River Service Center, please schedule an appointment with an RV Service Center of your choice. Provide the recall instructions to the service center at or before the time of your appointment.
3) Release your unit’s VIN from the Safety Recall list
Once the ECM update has been complete, clear this recall for your VIN by either: a) scanning the attached custom QR code (on page one of this recall notice) and following the confirmation instructions, OR b) by going to the website http://FireflyIntegrationsECMupdateRecall.com/ entering your VIN, and confirming that the ECM software has been updated.
This completes the process and clears this Safety Recall associated with your unit’s VIN.
If you take your RV to a dealer or service center under installation Option 2, the repair will be completed at NO CHARGE to you. The dealer or repair facility of your choice will contact Spyder Controls Corp. for payment by going to http://FireflyIntegrationsECMupdateRecall.com/ following the instructions, and uploading an invoice. This installation should take up to 0.5 hours complete. If you have any installation questions, contact Spyder Controls Corp. at 1-877-977- 2752 for additional information.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is up to 0.5 hours. If a dealership is utilized to complete this update, the dealership may need to keep your vehicle for additional time or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall performed to ensure the correct upload and procedures were followed.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
To upload a service invoice you have already paid, go to http://FireflyIntegrationsECMupdateRecall.com/ enter your VIN number and upload the invoice and your mailing address to receive reimbursement.
Chronology :
08/12/2022 Firefly Integrations inspected and tested a coach with a reported unexpected awning deployment.
On Tuesday 08/16/2022 Spyder Controls and Firefly Integrations worked to determine the cause of the issue.
08/17/2022 the issue was able to be verified and resolution determined to be a software update.
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| MULTIPLEX | ECM | |
9 Associated Documents
Recall Acknowledgement
RCAK-22E071-2943.pdf 646.432KB
Defect Notice 573 Report
RCLRPT-22E071-3279.PDF 213.695KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-22E071-0585.pdf 214.364KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22E071-0336.PDF 211.214KB
Recall 573 Report – 6/8/2023
RCLRPT-22E071-9331.PDF 214.335KB
Recall Quarterly Report #1, 2022-4
RCLQRT-22E071-2108.PDF 211.214KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22E071-4998.PDF 211.304KB
Recall Quarterly Report #4, 2023-3
RCLQRT-22E071-5859.PDF 211.544KB
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SEOCONTENT-START
IMPORTANT SAFETY RECALL
Page 1 of 3
DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11
PO Box 30MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 22E070 CANADA RECALL: 2022-559 FR ID: 225-1558
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This Notice applies to your vehicle VIN listed above. Dear Firefly Integrations Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Firefly Integrations has decided that a defect, which relates to the motor vehicle safety, exists in certain 2022 through 2023 model year Coachmen Galleria, Nova
, and Beyond Class B recreational vehicles Multiplex Electronic Control Module (ECM). This is to inform you that your vehicle may contain a defect that could affect the safety of a person.WHAT IS THE DEFECT/NONCOMPLIANCE?
It has been determined that there may be a programming issue on the electronic control module (ECM) which can cause an interference event resulting in the awning unintentionally extending or retracting while the vehicle is parked.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
There is a safety risk associated with unintentional awning extensions or retractions while the vehicle is parked, this may result in property damage, personal injury.
WHAT IS FIREFLY INTEGRATIONS GOING TO DO?
Firefly Integrations is providing the instructions to complete a self -installation update to resolve this issue. If you are not able to complete the update yourself, you have the option to complete the recall at an Authorized Forest River
Dealer or Service Center. Firefly Integrations is notifying dealerships of the recall. It is preferable if you have your selling dealership perform the remedy. Firefly Integrations completely covers your cost for the remedy; you will not receive an invoice for anything covered under the above recall number.WHAT SHOULD YOU DO?
The vehicle Owner is responsible for a self-installation or arranging to have the work completed. 1) Remove the awning fuse until the update is complete (to avoid unanticipated deployments) 2) Select an update option: Option 1) Self-Installation Update. This involves uploading the update f iles to a USB stick, and transferring them to your RV per the attached instruction links, OR Option 2) If you are not able to complete the update yourself; schedule an installation appointment with an authorized Forest River
Dealer/Service Center. If utilizing a dealer to complete the upload, please state you have been notified by Firefly Integrations of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.You may also visit www.forestriverinc.com for dealer locations. IMPORTANT SAFETY RECALL If you are not able to complete the self -installation update, and are not able make an appointment with a Forest River
Service Center, please schedule an appointment with an RV Service Center of your choice. Provide the recall instructions to the service center at or before the time of your appointment. 3) Release yourunit’s VIN from the Safety Recall list Once the ECM update has been complete, clear this recall for your VIN by either: a) scanning the attached custom QR code (on page one of this recall notice) and following the confirmation instructions, OR b) by going to the website http://Firef lyIntegrationsECMupdateRecall.com/ entering your VIN, and confirming that the ECM software has been updated. This completes the process and clears this Safety Recall associated with your unit’s VIN.If you take your RV to a dealer or service center under installation Option 2, the repair will be completed at NO CHARGE
to you. The dealer or repair facility of your choice will contact Spyder Controls Corp. for payment by going to http://Firef lyIntegrationsECMupdateRecall.com/ following the instructions, and uploading an invoice. This installation
should take up to 0.5 hours complete. If you have any installation questions, contact Spyder Controls Corp. at 1-877-977- 2752 for additional information. HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is up to 0.5 hours. If a dealership is utilized to complete this update, the dealership may need to keep your vehicle for additional time or schedule an appointment with you for a later date to f it into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall performed to ensure the correct upload and procedures were followed.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
To upload a service invoice you have already paid, go to http://Firef lyIntegrationsECMupdateRecall.com/ enter your VIN number and upload the invoice and your mailing address to receive reimbursement. WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER
OR FIREFLY ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact a representative listed below: CONTACT PHONE Email Brandon Armstrong 574-825-6319 [email protected]or
Billy Bontrager 574-825-6225 [email protected]
or
Neil Stephenson 574-825- 4600 neils@f iref lyint.com Page 2 of 3 IMPORTANT SAFETY RECALL
Page 3 of 3
If you are still having difficulty getting your vehicle’s ECM software updated in a reasonable amount of time or without charge, you may write to the following address:
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E.
Washington, D.C. 20590 Or you may call the toll f ree Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 22E070
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1 Telepho ne (800) 333-0510
Facsimile (819) 420-4292 Recall ID: 2022-559
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Our customers’ safety is our most important priority.
Sincerely,
Firefly Integrations**************************************************************************************************************IMPORTANT SAFETY RECALL
Page 1 of 2 This Notice applies to your vehicle VIN listed above.
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Dear Service Manager:
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River
motorized and towable products are contained in this section-CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Firefly Integrations has decided that a safety defect exists in certain 2022 through 2023 model year Coachmen Galleria, Nova
, and Beyond Class B recreational vehicles. Firefly Integrations is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Firefly Integrations apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Firefly Integrations. The identified VIN referenced in the attached document(s).The designated Date range of production is 2022 through 2023. DEFECT/NONCOMPLIANCE:
It has been determined that there may be a programming issue on the electronic control module (ECM) which can cause an interference event resulting in the awning unintentionally extending or retracting while the vehicle is parked. EVALUATION OF RISK:
There is a safety risk associated with unintentional awning extensions or retractions while the vehicle is parked, may result in property damage, personal injury. SERVICE PROCEDURE:
Dealership Service Department procedures for addressing this software update are included with this recall notice, and are available at the recall website http://FireflyIntegrationsECMupdateRecall.com/ SERVICE CENTER REIMBURSEMENT:
Software update should take up to 0.5 hours to complete. Service Centers will be reimbursed by going to http://FireflyIntegrationsECMupdateRecall.com/ enter the VIN number and uploading the invoice.
DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 22E070 CANADA RECALL: 2022-559
FR ID: 225-1558
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Page 2 of 2
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
This update is a software download only, available from http://FireflyIntegrationsECMupdateRecall.com/. A generic USB flash drive is required, but no parts are required, so no part number has been assigned. A preloaded USB flash drive is also available at no cost by completing a request through the http://FireflyIntegrationsECMupdateRecall.com/ website. PARTS AND RETURN:
As this is a software update, there are no parts to return. HELPFUL CONTACT INFORMATION:
CONTACT PHONE Email Brandon Armstrong Billy Bontrager Neil Stephenson 574-825-6319
or
574-825-6225
or
574-825-4600 [email protected] [email protected] [email protected] The Recall shall be considered the utmost priority to remedy certain 2022 through 2023 model year Coachmen Galleria, Nova
, and Beyond models in question. The retail consumer shall not be charged any amount of monies for remedy to their Galleria, Nova, or Beyond models listed under this Recall. If your dealership has already performed this update to certain 2022 through 2023 model year Coachmen Galleria, Nova, or Beyond models, your dealership is entitled to the reimbursement as stated above by filing a claim as outlined above. Notice:In no manner shall a Forest River
Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.Sincerely,
Firefly Integrations**************************************************************************************************************OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-071
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Spyder Controls, Corp JUN 08, 2023 NHTSA Recall No. : 22E-071 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Spyder Controls, Corp Address : 7102 – 52 St #10
Lacombe 00 T4L 1Y9
Company phone : 919-9092
Population :
Number of potentially involved : 1,047 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Multiplex ECM ECM 7000701 Part No. : 7000701 Size : 6”x9” Function : Awning control
Descriptive Information : Recall population to include all and only RV units using the ECM 7000701 distributed starting 9/22/2021 through 8-23-2022.
Production Dates : SEP 22, 2021 – AUG 23, 2022
Description of Defect :
Description of the Defect : It has been identified that there was a programming issue on the electronic control module (ECM) which caused an interface event with the awning unintentionally extending or retracting on a limited range of Coachman van conversions. In rare occasions, this event can be triggered when an adverse network issue takes place, and the ECM output triggers the awning to extend or retract while the vehicle is parked. A safety interlock relay prevents this unintentional awning activation from occurring while the vehicle is in motion. A programming update will be required to resolve this issue.
Unless programming is updated or the awning controller is not powered, a possible unexpected awning deployment could be triggered causing injury or property damage.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Awning unintentionally extending or retracting while the vehicle is parked. Description of the Cause : It has been identified that there was a programming issue on the electronic Part 573 Safety Recall Report 22E-071 Page 2 Identification of Any Warning
that can Occur : control module (ECM) which can cause an interface resulting in an awning unintentionally activating.
NR Involved Components : Component Name : ECM 7000701
Component Description : Multiplex Electronic Control Module (ECM) Component Part Number : 7000701 Supplier Identification : Component Manufacturer
Name : Spyder Controls Corp.
Address : 7102 – 52 St., #10
Lacombe Foreign States T4L 1Y9 Country : Canada Chronology :
08/12/2022 Firefly Integrations inspected and tested a coach with a reported unexpected awning deployment. On Tuesday 08/16/2022 Spyder Controls and Firefly Integrations worked to determine the cause of the issue. 08/17/2022 the issue was able to be verified and resolution determined to be a software update. Description of Remedy :
Description of Remedy Program : Letters were sent to owners and dealers outlining the problem and the
remedy. The defect was a software issue that could cause unintentional awning movement while the vehicle was parked. The remedy consists of a software update for all affected units (by VIN) which was available directly to owners and dealers through a website listed in the mailings. There was no cost to the owners or dealers to download the software update, or request a software update on a USB stick and get it sent to them. The cost for all dealer installed software updates were reimbursed directly to the dealer once they had attested that the recall was complete and had submitted an invoice. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-071
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Software version of the ECM was the only distinguishing feature. All VIN specific letters sent to owners and dealers stated that their unit was affected, and that action was required.
Once the problem was identified (August 2022), all shipments of new production were held until the new software could be installed. New production units were all shipped with updated software. The software for units in client inventory were also updated prior to releasing to end customers.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : Firefly Integrations, LLC Address : 1013 Elroy Dr.
Middlebury IN 46540 Country : US
Company Phone : 574 825 4600
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 22E-071
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Spyder Controls, Corp AUG 23, 2022 NHTSA Recall No. : 22E-071 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Spyder Controls, Corp Address : 7102 – 52 St #10
Lacombe 00 T4L 1Y9
Company phone : 919-9092
Population :
Number of potentially involved : 1,047 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Multiplex ECM ECM 7000701 Part No. : 7000701 Size : 6”x9” Function : Awning control
Descriptive Information : Recall population to include all and only RV units using the ECM 7000701 distributed starting 9/22/2021 through 8-23-2022.
Production Dates : SEP 22, 2021 – AUG 23, 2022
Description of Defect :
Description of the Defect : It has been identified that there was a programming issue on the electronic control module (ECM) which caused an interface event with the awning unintentionally extending or retracting on a limited range of Coachman van conversions. In rare occasions, this event can be triggered when an adverse network issue takes place, and the ECM output triggers the awning to extend or retract while the vehicle is parked. A safety interlock relay prevents this unintentional awning activation from occurring while the vehicle is in motion. A programming update will be required to resolve this issue.
Unless programming is updated or the awning controller is not powered, a possible unexpected awning deployment could be triggered causing injury or property damage.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Awning unintentionally extending or retracting while the vehicle is parked. Description of the Cause : It has been identified that there was a programming issue on the electronic Part 573 Safety Recall Report 22E-071 Page 2 Identification of Any Warning
that can Occur : control module (ECM) which can cause an interface resulting in an awning unintentionally activating.
NR Involved Components : Component Name : ECM 7000701
Component Description : Multiplex Electronic Control Module (ECM) Component Part Number : 7000701 Supplier Identification : Component Manufacturer
Name : Spyder Controls Corp.
Address : 7102 – 52 St., #10
Lacombe Foreign States T4L 1Y9 Country : Canada Chronology :
08/12/2022 Firefly Integrations inspected and tested a coach with a reported unexpected awning deployment. On Tuesday 08/16/2022 Spyder Controls and Firefly Integrations worked to determine the cause of the issue. 08/17/2022 the issue was able to be verified and resolution determined to be a software update. Description of Remedy :
Description of Remedy Program : NR How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22E-071
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : NR
Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : Firefly Integrations, LLC Address : 1013 Elroy Dr.
Middlebury IN 46540 Country : US
Company Phone : 574 825 4600
* NR – Not Reported
SEOCONTENT-END
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