RE22/29 (RC54) – Blank Rearview Camera Image – 2021-2022 Bentley Bentayga

October 5, 2022 NHTSA CAMPAIGN NUMBER: 22V743000

Blank Rearview Camera Image/FMVSS 111

A rearview camera screen that displays a blank image reduces the driver’s view of what is behind the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V743

Manufacturer BentleyeBay logo Motors, Inc.

Components BACK OVER PREVENTION

Potential Number of Units Affected 3,134

 

Summary

BentleyeBay logo Motors, Inc. (BentleyeBay logo) is recalling certain 2021-2022 Bentayga vehicles. Due to a software error, the rearview camera image may be blank when the car is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, “Rear Visibility.”

 

Remedy

Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed November 17, 2022. Owners may contact BentleyeBay logo customer service at 1-800-877-6923. BentleyeBay logo’s number for this recall is RE22/29 (RC54).

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


This letter is to initiate a recall campaign to update the infotainment and associated control units software on specific Bentayga vehicles, manufactured between July 2020 and August 2022.

This letter will provide you with all of the information to explain why this recall is being initiated, the actions you are required to take and provide you with the appropriate administrative details.

Due to a software bug, upon selecting reverse gear, a blank-white screen could potentially be displayed instead of the required rear view camera image. A rear view camera screen that displays a blank or no image can reduce the driver’s view of what is behind the vehicle, increasing the risk of a crash.

Attached is a BentleyeBay logo Technical Product Information (TPI) document, which details the procedure which must be followed exactly. We have also created training videos on eAcademy to familiarize the technicians with the work required before starting the repair

One USB-A drive (Part number WT10658) has been sent to your parts department and you will be required to purchase a USB-A to USB-C adaptor. Next week you will receive a further supply of part number WT10658 (USB-C version).

Additionally, WT10637 (USB-MAP UPDATE NAR 22/21) is required to complete this recall. This USB drive was shipped to all retailers in May, 2022.

Please ensure your service department has the necessary diagnostic software and technicians have proper access to systems (GeKo and Mirror Server) as per the attached TPI.

Owners of affected cars will be notified in writing in November 2022

 


Remedy

The following updates are required to ensure the applicable software is applied to the required control units

 

Section 1

USB or USB-C stick (see Genuine parts) update to 005F (MIB3) using WT 10658

 

Section 2

Software updates are also required to the following control units

 


Questions and answers

What is the specific issue with the affected vehicles?

Due to a Software bug, upon selecting reverse gear, a blank-white screen could potentially be displayed instead of the required rear view camera image.

 

What repercussions does the fault have?

Should the rear view camera image not be displayed, the vehicles may not comply to Federal and Canadian safety standards.

 

Are any other BentleyeBay logo models affected?

No, this affects a specific number of Bentayga vehicles only. The affected vehicles have been identified using vehicle production records.

 

Is this all new Bentayga vehicles produced so far?

No, this is only a very specific number of 3,345. The rest are unaffected.

 

Is this connected to any other recall?

Yes, BentleyeBay logo is aware of the same concern affecting another vehicle manufacturer, who utilise the same infotainment system.

 

Have you seen any reports on BentleyeBay logo vehicles? Did it result in an accident/injury?

BentleyeBay logo is aware of a very limited number of occurrences. There have been no reported accidents or injuries associated with this issue.

 

What is the fix?

BentleyeBay logo authorised retailers will update the infotainment unit software and associated control units software. This will take approximately three and a half hours dependant on specification of vehicle.

 

Can customers continue to drive the cars?

Yes, however, we encourage customers to arrange an appointment with their retailer as soon as possible. If while reversing, the rear view camera image appears as a blank-white image, we recommend that customers proceed with additional caution and contact their retailer immediately.

 

Do I have to make an appointment?

Yes, that’s important. Customers need to contact their retailer immediately.

 

Which vehicles and how many are affected?

Specific Bentayga models built between 10th July 2020 and 31st August 2022. What about cars built since that date?

 

Cars not included on the recall campaign have been built with unaffected software. Is this a global recall?

This affects all markets where the relevant legislation has been found to be applicable. Why did you not take action sooner?

Once we identified the issue, we immediately investigated the impact on the affected vehicles, identified a technical solution, informed authorities as soon as possible and then prepared our own retailer network.

 

Why did you continue to sell cars even after you were notified of the problem?

All affected vehicles still under the BentleyeBay logo factory’s control were stopped, checked and rectified prior to being released.

Vehicles that had already been produced and released from the factory will be rectified via the recall campaign.

How much will it cost to make the change? There will be no charge to customers.

 

How much will it cost the business?

We would not disclose this type of information.

 


Chronology :

19th August 2022 – BentleyeBay logo made aware of potential non-compliance to federal safety standard relating to rear view camera display.

19th August – 28th September 2022 – BentleyeBay logo identify 1 singular occurrence in American market and investigated affected software versions.

28 September 2022 – Investigation presented to BentleyeBay logo Product Safety Committee where determine of a Non-Compliance to FMVSS 111 was made.

 


2 Affected Products

Vehicle

MAKEMODELYEAR
BENTLEYeBay logoBENTAYGA2021-2022

 


9 Associated Documents

Recall Acknowledgement

RCAK-22V743-5243.pdf 645.124KB

 


Noncompliance Notice 573 Report

RCLRPT-22V743-6907.PDF 215.115KB

 


Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re Stop Sale – RECALL CAMPAIGN – 21MY and 22MY Bentayga Rear View Camera MMI Non-Compliance – USA and Canada Only

RCMN-22V743-0326.pdf 666.302KB

 


Manufacturer Notices(to Dealers,etc) – RECALL CAMPAIGN – BentleyeBay logo Bentayga Rear View Camera Software update (RE22/29)

RCMN-22V743-2174.pdf 3379.707KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V743-1732.pdf 442.354KB

 


ISSUED Owner Notification Letter(Part 577) (Spanish version)

RCONL-22V743-0088.pdf 259.683KB

 


Recall Quarterly Report #1, 2022-4

RCLQRT-22V743-8630.PDF 211.153KB

 


Recall Quarterly Report #2, 2023-1

RCLQRT-22V743-1004.PDF 211.255KB

 


Recall Quarterly Report #3, 2023-2

RCLQRT-22V743-6039.PDF 211.345KB

 


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