Cab Tilt Hydraulic Cylinder May Fail – 2022 Kalmar Ottawa T2

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Data Classification:
Public / Internal / R fidential
1 (2) {{ Registered Owner}}
{{ Owner Address }}
{{Owner City}}
{{ Zip Code }}
USA
{Feb 13, 2023}
IMPORTANT SAFETY RECALL
Safety Recall 23V029 – Cab Tilt Hydraulic Cylinder Malfunction
This notice applies to your vehicle with VIN { XXXXXXXXXXXXXX} – Chassis Serial Number
{ UE }} XXXX} Important Safety Recall
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Kalmar has decided that a defect, which relates to motor vehicle safety, exists in certain 2022 Ottawa T2 model terminal tractors manufactured between November 4, 2022 and November 21, 2022. Our investigation, in conjunction with Precision Hydraulic Cylinders, Inc., has determined that certain cab tilt cylinders may be missing a retainer ring which can cause the cylinder to malfunction and cause the cab to tip over during maintenance/service. This may lead to an increased risk of an accident. In order to remedy the situation, you should contact your local Kalmar terminal tractor certified dealer and they will inspect the cylinder per the service bulletin (SB23RC0048) issued to dealers. If the serial number and date range on the cylinder comes from suspect batches, per Precision Hydraulic Cylinders, the service bulletin instructs the dealer to replace the cylinder. The remedy should be performed at no cost to the customer and Kalmar will reimburse dealers for their work.
Inspection and replacement of the cylinder will take approximately 30 minutes to complete.
Kalmar Solutions LLC Business identity code
415 East Dundee Street 71-0891083
Ottawa, Kansas USA Registered office
Tel +18882296300 415 East Dundee Street
www.kalmarglobal.com Ottawa, Kansas USA Data Classification: Public / Internal / Res
ential
If you are the lessor of this vehicle please forward a copy of this notice to the lessee within ten days to comply with federal regulations. All vehicles and repairs are covered under Kalmar warranty. If you believe Kalmar has failed or is unable to remedy the defect within a reasonable time you may wish to write to the Administrator, National Highway Traffic Safety Administration,1200 New Jersey Ave, SE, Washington, DC 20590; or call the Vehicle Safety Hotline at 1-888-327-4236 or go to http://www.safercar.gov. If you have any questions or concerns regarding this repair, contact the Kalmar Product Support Department at 1-785-229-6327.
Yours sincerely,
Eric Swanson Brian Goudreau
Product Safety and Standards Engineer Global Warranty Supervisor

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Data Classification:
Public / Internal / R stricted / Confidential
1 (2) {{ Registered Dealer}}
{{ Dealer Address }}
{{Dealer City}}
{{ Zip Code }}
USA
{Feb 13, 2023}
Important Safety Recall
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. RE: Safety Recall 23V029 – Cab Tilt Hydraulic Cylinder Malfunction
Dear Kalmar Dealer: Kalmar has decided that a defect, which relates to motor vehicle safety, exists in certain Ottawa T2 model terminal tractors manufactured between November 4, 2022 and November 21, 2022. As a result of this decision Kalmar has initiated a recall of the affected vehicles. Our investigation, in conjunction with Precision Hydraulic Cylinders, Inc., has determined that certain cab tilt cylinders may be missing a retainer ring which can cause the cylinder to malfunction and cause the cab to tip over during maintenance/service. This may lead to an increased risk of an accident. In order to remedy the situation, customers should contact you to perform a field campaign. Kalmar is generating a service bulletin for this field campaign. The inspection and remedy will take less than 30 minutes (½ hour) to complete. The inspection and remedy should be performed at no cost to the customer and Kalmar will reimburse dealers for their work. If you believe Kalmar has failed or is unable to remedy the defect within a reasonable
time you may wish to write to the Administrator, National Highway Traffic Safety Administration,
Kalmar Solutions LLC Business identity code
415 East Dundee Street 71-0891083
Ottawa, Kansas USA Registered office
Tel +18882296300 415 East Dundee Street
www.kalmarglobal.com Ottawa, Kansas USA Data Classification: Public / Internal / Res
dential
1200 New Jersey Ave, SE, Washington, DC 20590; or call the Vehicle Safety Hotline at 1-888-327- 4236 or go to http://www.safercar.gov. If you have any questions or concerns regarding this repair, contact the Kalmar Product Support Department at 1-785-229-6327.
Yours sincerely,
Eric Swanson Brian Goudreau
Product Safety and Standards Engineer Global Warranty Supervisor

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-029
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Kalmar Solutions, LLC JAN 26, 2023 NHTSA Recall No. : 23V-029 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Kalmar Solutions, LLC Address : 415 E. Dundee Street
Ottawa KS 66067
Company phone : 785-229-6341
Population :
Number of potentially involved : 128 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2022-2022 Kalmar Ottawa T2 Ottawa T2 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Kalmar’s supplier – Precision Hydraulic Cylinders – had a small number of cylinders produced in a lot by one employee and limited to 1 factory location that failed to have all the retainers installed on the cylinder. Potentially defective cylinders will have the cylinder rod pull out of the cylinder under manual force or the rod will come out the end of the cylinder under hydraulic force.
Defective cylinders are limited to PHC’s North Carolina manufacturing plant, limited to cylinders produced and received at Kalmar between October-November 2022.
Production Dates : NOV 04, 2022 – NOV 21, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : There is not an FMVSS noncompliance, as tilting cabs for service are not controlled by any FMVSS regulation.
The defect, however, is in a cab tilt hydraulic cylinder that when extended, can cause the cylinder to come apart. This, in turn, can cause the entire cab to fall forward potentially causing injury to a person should they be standing in front of the vehicle. The tilting of the cab only happens during daily inspections and/ or maintenance, not during operation.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If a person were standing in front of the cab, the safety risk is that during
inspection, maintenance or service – when the cab is tilted – the cylinder could
come apart and the cab could fall forward injuring the person. Part 573 Safety Recall Report 23V-029 Page 2 Description of the Cause : The cause comes from Kalmar’s supplier, Precision Hydraulic Cylinders. The supplier had a small number of cylinders produced in a lot by one employee and limited to 1 factory location that failed to have all the retainers installed on the cylinder. Potentially defective cylinders will have the cylinder rod pull out of the cylinder under manual force or the rod will come out the end of the cylinder under hydraulic force.
The cause is due to the supplier only partially testing cylinders and attempting to use statistical data to insure cylinders were assembled correctly. Identification of Any Warning
that can Occur : No warnings that precede. Involved Components : Component Name 1 : Cab Tilt Cylinder
Component Description : CYLINDER, HYD 50mm BORE X 318mm STROKE, CAB TILT Component Part Number : Kalmar – 90037310 / PHC – 3117207 Supplier Identification : Component Manufacturer
Name : Precision Hydraulic Cylinders Inc.
Address : 196 N. 41 Hwy
Beulaville North Carolina 28518 Country : United States Chronology :
On Friday, November 18th 2022, the Kalmar Ottawa Plant has a Safety Near Miss in the Upfit Building (South Line) at approximately 2:45 pm. The Cab Tilt Cylinder (Precision Hydraulic Cylinders, 3117207-1, Mfg Spec ESN0056) failed when the cab (Unit #364197) was lifted, causing the entire cab to fall on the TT (Unit #40668) in front of it while the units were being reworked on the south line. Monday 21st 2022, PHC was contacted and all trucks were put on quality hold for inspection and verification. PHC’s Plant Manager, Pete Meriam, and Quality Manager, Cindy Hamner stated that 80% of the Cab Tilt Cylinders are produced in India, and 20% are produced in the USA.
The Cab Tilt Cylinder that failed was produced in PHC’s plant in the USA.
PHC indicated that India does a quality inspection on 100% of the Cab Tilt Cylinders (these will have an “L” on the label) and their USA plants do spot quality checks only. The checks when performed are a 3-minutes stress The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-029
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
test.
End of November 2022, PHC determined that suspect cylinders were built by 1 operator and limited to certain lots.
Early December 2022, PHC came to the Ottawa plant and inspected and certified all inventory. PHC and Kalmar developed a test to certify trucks that were assembled. 100% of assembled trucks were inspected and certified prior to shipment. To date – only the 1 cylinder that created the incident has been determined as defective. On January 11th 2023, Kalmar identified 128 trucks shipped untested/uncertified with the suspect cylinder prior to all trucks being put on quality hold on Nov 21, 2022. This is driving the NHTSA recall.
Description of Remedy :
Description of Remedy Program : Kalmar and PHC have developed a verification test that takes less than 1/2
hour to perform. A letter to customers with suspect cylinders will be sent out requiring inspection. An inspection will be performed at no cost to the customer. Kalmar/PHC will cover the cost of inspection. Dealers and Kalmar service technicians can perform the test. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The defective component can have the rod pulled out of the cylinder under simple manual/human force. If the rod does not pull out of the cylinder under human/manual force, the cylinder is not defective.
All trucks were put on quality hold after the incident at the Ottawa Plant. PHC inspected all inventory at the Ottawa Plant used for production.
PHC and Kalmar inspected and certified all assembled product.
PHC has implemented a 100% inspection and test at their USA plant. Recall Schedule :
Description of Recall Schedule : Kalmar will draft dealer and owner notification letters and will plan to
mail letters by February 10, 2023.
Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR
* NR – Not Reported

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