RE23/02 (RC67) External Coolant Pump May Short Circuit – 2020 Bentley Continental GT & Continental GTC

January 27, 2023 NHTSA CAMPAIGN NUMBER: 23V034000

External Coolant Pump May Short Circuit

An electrical short circuit increases the risk of a vehicle fire.

 

NHTSA Campaign Number: 23V034

Manufacturer BentleyeBay logo Motors, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 650

 

Summary

BentleyeBay logo Motors, Inc. (BentleyeBay logo) is recalling certain 2020 ContinentaleBay logo GT and ContinentaleBay logo GTC vehicles. Liquid may enter the external coolant pump for the climate control system and cause an electrical short circuit.

 

Remedy

Dealers will replace the water pump with an improved water pump (from supplier Pierburg) that is fitted with a pressure compensation seal, free of charge. Owner notification letters were mailed March 27, 2023. Owners may contact BentleyeBay logo customer service at 1-800-777-6923. BentleyeBay logo’s number for this recall is RE23/02 (RC67).

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Bentley Recalls

 


23-021
March 27, 2023

SAFETY RECALL – EXTERNAL COOLANT PUMP MAY SHORT CIRCUIT (RE23/02)

Overview

On certain vehicles, water could leak into the external coolant pump for the climate control system and cause a short circuit. If this happens, the pump and wiring could overheat and melt. A short circuit can create the risk of a fire.

To prevent this, the external coolant pump must be replaced.

 

Parts Supply Situation

We currently have limited supply of replacement parts, therefore an initial allocation will be shipped to you week commencing 27th March. If you require additional parts for an urgent customer issue please raise a service call as parts are restricted to protect stock for these cases.

This initial stock should only be used to satisfy customer vehicles in service.

We will provide updates on parts stock levels and when you can proceed with repairing any preowned vehicles in stock.

Every affected inventory vehicle must be REMEDIED BEFORE DELIVERY TO CONSUMERS.

 

Remedy

Replacement of the Auxiliary heater recirculation pump and bracket including the coolant bleed procedure as per Rep.Gr 19 must be conducted

 

Customer notification

Customers of affected vehicles will be notified in writing by their BentleyeBay logo retailer to arrange an appointment

Please ensure that all affected vehicles are checked and repaired at the nearest opportunity, make a note of the required action on the workshop order before it is signed by the customer

If it is omitted to perform the work required during a workshop visit, the customer should be notified immediately

You should also pass on this information to your new and used car sales departments so that affected vehicles are checked and repaired immediately

 

Questions and answers

1) What is the specific issue with the affected vehicles?

BentleyeBay logo has discovered that the water pump concept can create a vacuum within the electrical area of the pump. As a result, liquid from the coolant system can permeate the polyamide (nylon) housing of the water pump and damage the electrical circuitry

 

2) What repercussions does the fault have?

Liquid on the electrical connectors can cause electrochemical corrosion to occur, which over time is likely to cause electrical failure of the pump. However, there is a small risk that this corrosion could result in the electrical connectors overheating, potentially causing a fire in the most extreme circumstance

 

3) Which vehicles are affected?

ContinentaleBay logo GT, GT Convertible and Flying Spur vehicles, without the park heater option, built between 15th June 2018 and 10th July 2020 are affected. An improved type of water pump, utilising a pressure compensation seal, was introduced into Manufacturing in July 2019 (from VIN SCBCG2ZG5LC075710 onwards). ContinentaleBay logo GT, GT Convertible and Flying Spur vehicles not included on the recall campaign have utilised this improved type of water pump

 

4) Are all models affected by the fault?

No, this issue only affects a specific number of ContinentaleBay logo GT, GT Convertible and Flying Spur vehicles fitted with a particular water pump. ContinentaleBay logo GT, GT Convertible, Flying Spur and Bentayga vehicles not affected by this campaign are fitted with a different water pump

 

5) Can customers continue to drive the cars?

Yes, however, we encourage customers to arrange an appointment with their retailer as soon as possible. In the very unlikely event that the Engine Management Light illuminates, or smoke is detected, we recommend stopping the vehicle where it is safe to do so, turning off the ignition, evacuating the vehicle and contacting your nearest retailer immediately

 

6) What is the fix?

BentleyeBay logo authorised retailers will replace the problematic water pump (059.121.012.B) with a new, improved water pump (971.121.601.A) that is fitted with a pressure compensation seal. The condition of the pump’s electrical harness connector will also be assessed and replaced if any signs of corrosion or overheating are evident. The rework will take under one hour to complete and will be carried out free of charge

 

7) Do I have to make an appointment?

Yes, that’s important. Customers need to contact their retailer immediately

 

 


Chronology :

Dec 6th 2022: PorscheeBay logo informed BentleyeBay logo of their field situation.

Dec 22 – Jan 23: Investigation carried out to understand technical similarities, carry out in-depth field analysis and prepare for field decision.

Jan 18th 2023 PSC decision: No Resolution (additional information required).

Jan 20th 2023 PSC decision: Recall (aligned with PorscheeBay logo but potential field solution to be investigated).

 


2 Affected Products

Vehicles

MAKEMODELYEAR
BENTLEYeBay logoCONTINENTALeBay logo GT2020
BENTLEYeBay logoCONTINENTALeBay logo GTC2020

 


8 Associated Documents

Defect Notice 573 Report

RCLRPT-23V034-6680.PDF 215.93KB

 


Recall Acknowledgement

RCAK-23V034-9915.pdf 645.755KB

 


Recall 573 Report – 3/17/23

RCLRPT-23V034-9300.PDF 216.135KB

 


Owner Notification Letter(Part 577) (redacted)

RCONL-23V034-3417.pdf 249.564KB

 


Manufacturer Notices(to Dealers,etc) – SAFETY RECALL – EXTERNAL COOLANT PUMP MAY SHORT CIRCUIT (RE23/02)

RCMN-23V034-3318.pdf 1475.73KB

 


Recall Quarterly Report #1, 2023-1

RCLQRT-23V034-6737.PDF 211.144KB

 


Recall Quarterly Report #2, 2023-2

RCLQRT-23V034-0536.PDF 211.25KB

 


Recall Quarterly Report #3, 2023-3

RCLQRT-23V034-7863.PDF 211.472KB

 


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