Vehicle Rollaway from Guide Bushing Fatigue – 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, & Terrain LE Motorhomes

SEOCONTENT-START

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vans Customer Service and Parts
Internal
TO: Mercedes-Benz Principals, General Managers,
Sales Managers, Service Managers, Parts
Managers
FROM: Anthony Washington, Department
Manager, Regulations and Certifications
Re: Recall Campaign Launch Notification
Model 907 (Sprinter)
Model Years 2019-2022
Update Park Lock Function (Software Update)
DATE: December, 2022
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above
Work instructions are listed in sequence
Scroll down for applicable campaign
Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vans Customer Service and Parts
Internal
Campaign No. : Campaign Desc. :
2022120008 Update Park Lock Function
2022120007
2022120006
22V2790611
22V2790612
22V2790613
This is to notify you of a Recall Campaign Launch to update the park lock function on approximately 115,115 MY19-22 Mercedes-
Benz Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from
customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until repaired.
Background
Issue
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has determined that on
certain Sprinter (907 platform) vehicles, a component of the park lock system might wear due to specific
driver parking practices and impair the safe parking of the vehicle. If the vehicle is not properly secured in
accordance with parking instructions in the operator’s manual (including usage of the parking brake), it
cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances.
Thus, the risk of an accident could increase.
What We’re Doing
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will update the
software of various control units (Direct Select Module, Electronic Ignition Switch Module, Electronic
Stability Program Module, and Transmission Control Unit) on the affected vehicles.
Remedy The software is available
Vehicles Affected
Vehicle Model Year(s) Model Year 2019-2022
Vehicle Model Sprinter VS30, Platform 907
Vehicle Populations
Total Recall
Population
115,115
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new vehicles in dealer inventory covered by
this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline An owner notification letter to be mailed in end of January, 2023
AOMS/SOMS
AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.
V-RC-2019050017
Campaign No. December, 2022
2022120008 – 22V2790611
TO:
SUBJECT:
ALL MERCEDES-BENZ CENTERS
Model 907 Sprinter, Model Year 2019-2022
Update Park Lock Function (software update)
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, a component of the park lock
system might wear due to specific driver parking practices and impair the safe parking of the
vehicle. If the vehicle is not properly secured in accordance with parking instructions in the
operator’s manual (including usage of the parking brake), it cannot be ruled out that the
vehicle might roll away from its parked position under certain circumstances.Thus, the risk of
an accident could increase.
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will
update the software of various control units (Direct Select Module, Electronic Ignition Switch
Module, Electronic Stability Program Module, and Transmission Control Unit) on the
affected vehicles.
Prior to performing the campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with
a vehicle status indicator.
Approximately 115,115 vehicles are involved.
Order No. V-RC-2022120008 This bulletin has been created and maintained in
accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSASLP
S424HH001, Control of Quality Records.
Van
Group 27
CODE: 22V2790611
SM27.19-D-0041SG
15.12.2022
Update control unit software (code: 22V2790611, acc. no.: 27 906 11)
Model 907 with transmission 722.9
Work instructions
© 2022 by Mercedes-Benz AG Printed in Germany
This document, including all its parts, is protected by copyright. Any further processing or use requires the previous written consent of Mercedes-
Benz AG, Department GSP/OR, D-70546 Stuttgart. This applies in particular to reproduction, distribution, alteration, translation, microfilming and
storage and/or processing in electronic systems, including databases and online services.
SM27.19-D-0041SG Update control unit software (code: 22V2790611, acc. no.: 27
906 11)
Model 907 with transmission 722.9
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 02 2443 Operations: Connect/disconnect diagnostic system 0.1 hr 27 906 11 22V2790611
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1 hr 27 906 11 22V2790611
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected)
0.1 hr 27 906 11 22V2790611
Important!
Automated procedure – up to five (5) control units are updated.
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
Update software
2 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
Update control unit software (code: 22V2790611, acc. no.: 27 906 11) SM27.19-D-0041SG
V-RC-2022120008 1
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
4 Update automatic transmission
control unit software.
i
The operation steps must be
performed exactly as per XENTRY
Diagnosis.
Automated procedure – up to
five (5) control units are
updated.
5 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
6 Remove charger from vehicle.
f AR54.10-D-1127TS
SM27.19-D-0041SG Update control unit software (code: 22V2790611, acc. no.: 27 906 11)
2 V-RC-2022120008
V-RC-2019050017
Campaign No. December, 2022
2022120007 – 22V2790612
TO:
SUBJECT:
ALL MERCEDES-BENZ CENTERS
Model 907 Sprinter, Model Year 2019-2022
Update Park Lock Function (software update)
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, a component of the park lock
system might wear due to specific driver parking practices and impair the safe parking of the
vehicle. If the vehicle is not properly secured in accordance with parking instructions in the
operator’s manual (including usage of the parking brake), it cannot be ruled out that the
vehicle might roll away from its parked position under certain circumstances. Thus, the risk
of an accident could increase.
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will
update the software of various control units (Direct Select Module, Electronic Ignition Switch
Module, Electronic Stability Program Module, and Transmission Control Unit) on the
affected vehicles.
Prior to performing the campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with
a vehicle status indicator.
Approximately 115,115 vehicles are involved.
Order No. V-RC-2022120007 This bulletin has been created and maintained in
accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSASLP
S424HH001, Control of Quality Records.
Van
Group 27
CODE: 22V2790612
SM27.19-D-0042SG
15.12.2022
Update control unit software (code: 22V2790612, acc. no.: 27 906 12)
Model 907 with transmission 722.9
Work instructions
© 2022 by Mercedes-Benz AG Printed in Germany
This document, including all its parts, is protected by copyright. Any further processing or use requires the previous written consent of Mercedes-
Benz AG, Department GSP/OR, D-70546 Stuttgart. This applies in particular to reproduction, distribution, alteration, translation, microfilming and
storage and/or processing in electronic systems, including databases and online services.
SM27.19-D-0042SG Update control unit software (code: 22V2790612, acc. no.: 27
906 12)
Model 907 with transmission 722.9
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 02 2443 Operations: Connect/disconnect diagnostic system 0.1 hr 27 906 12 22V2790612
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1 hr 27 906 12 22V2790612
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected)
0.1 hr 27 906 12 22V2790612
Important!
Automated procedure – up to five (5) control units are updated.
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
Update software
2 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
Update control unit software (code: 22V2790612, acc. no.: 27 906 12) SM27.19-D-0042SG
V-RC-2022120007 1
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
4 Update automatic transmission
control unit software.
i
The operation steps must be
performed exactly as per XENTRY
Diagnosis.
Automated procedure – up to
five (5) control units are
updated.
5 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
6 Remove charger from vehicle.
f AR54.10-D-1127TS
SM27.19-D-0042SG Update control unit software (code: 22V2790612, acc. no.: 27 906 12)
2 V-RC-2022120007
V-RC-2019050017
Campaign No. December, 2022
2022120006 – 22V2790613
TO:
SUBJECT:
ALL MERCEDES-BENZ CENTERS
Model 907 Sprinter, Model Year 2019-2022
Update Park Lock Function (software update)
Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz Sprinter Vans, has
determined that on certain Sprinter (907 platform) vehicles, a component of the park lock
system might wear due to specific driver parking practices and impair the safe parking of the
vehicle. If the vehicle is not properly secured in accordance with parking instructions in the
operator’s manual (including usage of the parking brake), it cannot be ruled out that the
vehicle might roll away from its parked position under certain circumstances. Thus, the risk
of an accident could increase.
MBUSA is conducting a voluntary recall. An authorized Mercedes-Benz Sprinter dealer will
update the software of various control units (Direct Select Module, Electronic Ignition Switch
Module, Electronic Stability Program Module, and Transmission Control Unit) on the
affected vehicles.
Prior to performing the campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with
a vehicle status indicator.
Approximately 115,115 vehicles are involved.
Order No. V-RC-2022120006 This bulletin has been created and maintained in
accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSASLP
S424HH001, Control of Quality Records.
Van
Group 27
CODE: 22V2790613
SM27.19-D-0043SG
15.12.2022
Update control unit software (code: 22V2790613, acc. no.: 27 906 13)
Model 907 with transmission 722.9
Work instructions
© 2022 by Mercedes-Benz AG Printed in Germany
This document, including all its parts, is protected by copyright. Any further processing or use requires the previous written consent of Mercedes-
Benz AG, Department GSP/OR, D-70546 Stuttgart. This applies in particular to reproduction, distribution, alteration, translation, microfilming and
storage and/or processing in electronic systems, including databases and online services.
SM27.19-D-0043SG Update control unit software (code: 22V2790613, acc. no.: 27
906 13)
Model 907 with transmission 722.9
Operation no. of the operation texts or standard texts and flat rates
Category Op. no. Operation text Time Damage Code Code
L 02 2443 Operations: Connect/disconnect diagnostic system 0.1 hr 27 906 13 22V2790613
L 02 2445 Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
0.1 hr 27 906 13 22V2790613
L 02 2442 Operations: Update ………….. control unit software
(vehicle diagnosis system connected)
0.1 hr 27 906 13 22V2790613
Important!
Automated procedure – up to five (5) control units are updated.
Notes on programming control
units
AH54.21-P-0001-03Z
g Check
1 Check whether vehicle is affected
by measure.
Update software
2 Connect charging equipment.
f Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle
AR54.10-D-1127TS
p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle’s
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard
electrical system battery.
Update control unit software (code: 22V2790613, acc. no.: 27 906 13) SM27.19-D-0043SG
V-RC-2022120006 1
3 Connect diagnostic system.
a AD00.00-D-2000-06TS
i
Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.
4 Update automatic transmission
control unit software.
i
The operation steps must be
performed exactly as per XENTRY
Diagnosis.
Automated procedure – up to
five (5) control units are
updated.
5 Disconnect diagnostic system.
a AD00.00-D-2000-06TS
6 Remove charger from vehicle.
f AR54.10-D-1127TS
SM27.19-D-0043SG Update control unit software (code: 22V2790613, acc. no.: 27 906 13)
2 V-RC-2022120006

**************************************************************************************************************

IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle «vin»
Name
Address
City, St. Zip
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans and the Jayco motorized division, have determined that a defect, which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2022 Mercedes-Benz Sprinter vehicles. This includes certain 2019-2023 Entegra Coach Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. Our records indicate that your vehicle is included in the affected population of vehicles.
A component of the vehicle’s park lock system might fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway. This may increase the risk of a crash. Mercedes-Benz reminds drivers to always follow the parking instructions in the vehicles operator’s manual, including setting the park brake.
An authorized Mercedes-Benz dealer will update the software of various control units (Direct Select Module, Electronic Ignition Switch Module, Electronic Stability Program Module, and Transmission Control Unit) on the affected vehicles, free of charge. The repair will take approximately 1 hour.
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate authorized dealers see https://www.mbvans.com/en/dealers. Please mention you are scheduling an appointment to update the park lock function under Recall Campaign # 2022120008-22V2790611. You may be asked for your 17-Digit Vehicle Identification Number (VIN) which for your convenience is located at the top of this letter.
If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact an authorized Mercedes Benz Sprinter Dealer or you can contact Jayco Customer Service at 800-283-8267 for assistance.
Should you have any questions, please contact an authorized Mercedes-Benz Sprinter dealer or Jayco Customer Service at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your Mercedes Benz dealer and Jayco Customer Service, you may submit a complaint to NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to http://www.safercar.gov.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Compliance Management
Jayco Motorized Division
Safety Recall: March 2023 Jayco Inc. Recall # 23V-081
Mercedes-Benz Recall # 22V-796
June 2020
Reason for this recall
What we need you to do
Recall Remedy

**************************************************************************************************************

IMPORTANT SAFETY RECALL
«Name»
«Address»
«City», «State» «ZIP»
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz Sprinter vans and the Jayco motorized division, have determined that a defect, which relates to motor vehicle safety exists in certain Model Year (“MY”) 2019-2022 Mercedes-Benz Sprinter vehicles. This includes certain 2019-2023 Entegra Coach Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. Our records indicate that your vehicle is included in the affected population of vehicles.
A component of the vehicle’s park lock system might fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway. This may increase the risk of a crash. Mercedes-Benz reminds drivers to always follow the parking instructions in the vehicle’s operator’s manual, including setting the park brake.
An authorized Mercedes-Benz dealer will update the software of various control units (Direct Select Module, Electronic Ignition Switch Module, Electronic Stability Program Module, and Transmission Control Unit) on the affected vehicles, free of charge. The repair will take approximately 1 hour.
Our records show the following unit is affected by this recall and is part of the current inventory at your dealership.
<>
For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz Sprinter dealer at your earliest convenience. To locate authorized dealers see https://www.mbvans.com/en/dealers. Please mention you are scheduling an appointment to update the park lock function under Recall Campaign # 2022120008-22V2790611. You may be asked for the 17-Digit Vehicle Identification Number (VIN) which for your convenience is located above.
Federal law requires the Recall Remedy be completed on this unit prior to customer delivery.
Please confirm the unit serial number requires the Recall Remedy using Unit Management in Jayco Partners.
If you sold this unit recently, please contact the owner immediately to inform them of this recall. In addition, please register this unit through Jayco Partners.
Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Should you have any questions, please contact your authorized Mercedes-Benz Sprinter dealer or the Jayco Customer Service Department at 800-283-8267.
We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.
Sincerely,
Compliance Management
Jayco Motorized Division
Reason for this recall
What we need you to do
Recall Remedy
Safety Recall: March 2023
Jayco Inc. Recall # 23V-081
Mercedes-Benz Recall # 22V-796

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-081
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jayco, Inc. FEB 15, 2023 NHTSA Recall No. : 23V-081 Manufacturer Recall No. : MB 22V-796
Manufacturer Information :
Manufacturer Name : Jayco, Inc.
Address : 903 South Main Street
PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267
Population :
Number of potentially involved : 2,845 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2019-2023 Jayco/Entegra Coach Launch, Launch LE, Melbourne, Melbourne Prestige, Qwest, Terrain, Terrain LE
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Mercedes-Benz provided a list of affected VINs to Jayco regarding their recall 22V-796. Jayco matched those VINs to our production records.
Production Dates : JUL 10, 2019 – FEB 13, 2023 VIN Range 1 : Begin : W1W4EBHY0MT079185 End : W1W4EBVYXNT106754 ✔ Not sequential Description of Defect :
Description of the Defect : Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz has determined Due to specific driver parking practices in combination with the threshold speed parameter (maximum speed up to which the parking lock function can be requested), there could be increased wear on the guide bushing of the park pawl. As a result, the parking pawl might not engage temporarily.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the vehicle is not properly secured in accordance with parking instructions in the operator’s manual (including usage of the parking brake), it cannot be ruled out that the vehicle might roll away from its parked position under certain circumstances. This may increase the risk of a crash.
Description of the Cause : Due to specific driver parking practices in combination with the threshold speed parameter (maximum speed up to which the parking lock function can be requested), there could be increased wear on the guide bushing of the park pawl. As a result, the parking pawl might not engage temporarily.
Identification of Any Warning The driver will not receive a warning due to the nature of the failure Part 573 Safety Recall Report 23V-081 Page 2 that can Occur : mechanism. Involved Components : Component Name 1 : Parameter Set for ESP(electronic stability control
Component Description : Parameter Set for ESP (Electronic Stability Program) control unit Component Part Number : Error in software parameters specified by MBAG to supplier Component Name 2 : Parameter Set for EIS (Electronic Ignition Switch)
Component Description : Parameter Set for EIS (Electronic Ignition Switch) control unit Component Part Number : Error in software parameters specified by MBAG to supplier Component Name 3 : Parameter Set for TCM (Transmission Control Module
Component Description : Parameter Set for TCM (Transmission Control Module) control unit Component Part Number : Error in software parameters specified by MBAG to supplier Component Name 4 : Parameter Set for DSM(Direct Select Module) contro Component Description : Parameter Set for DSM(Direct Select Module) control unit Component Part Number : Error in software parameters specified by MBAG to supplier Supplier Identification : Component Manufacturer
Name : Mercedes Benz Address : NR
Foreign States
Country : Germany Chronology :
On December 20, 2022, Mercedes Benz notified Jayco Inc. of active recall 22V-796 regarding Park Lock The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-081
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Function. On December 21, 2022, CPAC (Corrective and Preventive Action Committee) reviewed the information and elevated this to SSC (Safety Steering Committee). On February 13, 2022, SSC voted to proceed with filing a chassis pass through recall. Jayco Inc. is not aware of any reports of accidents or injuries associated with this concern.
Description of Remedy :
Description of Remedy Program : As a precautionary measure, Mercedes-Benz AG, via its Mercedes-Benz
service partners, will update the software of various control units (ESP control unit, transmission control unit, electronic ignition switch control unit and direct select module control unit) on the affected vehicles.
Pursuant to 49 C.F.R. § 577.11(e), MBUSA does plan to provide notice about pre-notice reimbursement to owners since most of the involved vehicles would have been previously subject to the condition described and customers who have already paid to have this recall condition corrected may be eligible to receive reimbursement.
Mercedes Benz will be reporting the quarterly completion rates to NHTSA. How Remedy Component Differs from Recalled Component : Pursuant to 49 C.F.R. § 577.11(e), MBUSA does plan to provide notice about pre-notice reimbursement to owners since most of the involved vehicles would have been previously subject to the condition described and customers who have already paid to have this recall condition corrected may be eligible to receive reimbursement. Mercedes Benz will be reporting the quarterly completion rates to NHTSA. Identify How/When Recall Condition was Corrected in Production : A change in the process ensures that this issue can no longer occur from Oct 18, 2022 onwards. Recall Schedule :
Description of Recall Schedule : Jayco will notify its dealers and affected retail owners.
Planned Dealer Notification Date : MAR 22, 2023 – MAR 22, 2023
Planned Owner Notification Date : MAR 22, 2023 – MAR 22, 2023
* NR – Not Reported

SEOCONTENT-END