Recall 400-1605 – Missing Supports for Fresh Water Tank – 2020-2023 Palomino Solaire 320TSBH Travel Trailers

SEOCONTENT-START

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RECALL 23V141 / 2023-111 REMEDY INSTRUCTIONS
Make(s): PALOMINO – SOLAIRE
Model(s): PAT320TSBH
Model Year(s): 2020 – 2023
Concern:
Certain PAT320TSBH models may be
missing rearward and forward support for
the fresh water tank.
Repair Code: RC-672-03-00-004306
Allotted Time: 2.00 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: YES, PRE & POST
Prior Authorization Required: YES
Part(s) Kit Number: F100393660
Part(s) Return: N/A
Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and
Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from
shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in
electrocution, fire or other personal injury, property damage and/or death.
STEP 1: UNFASTEN THE FIRST EIGHT (8’) FEET OF UNDERBELLY MATERIAL, BEGINNING AT THE FRONT AND WORKING TOWARDS THE
REAR ON THE CURBSIDE AND ROADSIDE. TAKE CARE TO NOT RIP OR TEAR. ROLL THE MATERIAL INTO ITSELF AS YOU WORK
REARWARD;
STEP 2: LOCATE THE FRESH WATER TANK, ROUGHLY BETWEEN FOURTY (40”) TO FOURTY SIX (46”) INCHES;
 DO NOT REMOVE THE CURRENTLY INSTALLED TWO (2) FLOATING CROSS-MEMBERS – LEAVE THEM INSTALLED.
STEP 3: INSTALL ONE OF THE FLOATING CROSS-MEMBERS FROM THE PARTS KIT UNDER THE TANK, ENSURE THIS CROSS-MEMBER
IS FLUSH AGAINST THE WELDED IN CROSS-MEMBER. USE TWO SELF DRILLING LAGS PER SIDE ON THIS FLOATING CROSSMEMBER.
SEE FIGURE 1;
 PUSH FRESH WATER HOLDING TANK REARWARDS UNTIL IT CONTACTS THE REAR WELDED IN CROSS-MEMBER AND SITS ON
TOP OF THE NEWLY INSTALLED FLOATING CROSS-MEMBER;
FIGURE 1
STEP 4: LOCATE THE FRONT OF THE FRESH WATER HOLDING TANK AND INSTALL THE SECOND FLOATING CROSS-MEMBER;
 CAPTURE THE FRESH WATER TANK WITH THE FLOATING CROSS-MEMBER, THE BOTTOM LEG OF THE ANGLE SHOULD BE
UNDER THE FRESH WATER HOLDING TANK, HOLDING THE TANK UP. THE VERTICAL LEG OF THE ANGLE SHOULD BE FLUSH
AGAINST THE FORWARD FACE OF THE FRESH WATER HOLDING TANK. SEE FIGURE 2;
FIGURE 2
INSTALL FLOATING CROSS-MEMBER
UNDER FRESH TANK AND FLUSH AGAINST
WELDED IN CROSS-MEMBER
CAPTURE THE FRONT EDGE OF THE
FRESH WATER HOLDING TANK WITH THE
SECOND FLOATING CROSS-MEMBER

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IMPORTANT SAFETY RECALL
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March 2023
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020-2023 Palomino SolAire 320TSBH travel trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The rearward and forward support for the fresh water tank may be missing.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
A tank dislodged while under towing conditions may increase the risk of a crash.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. A rearward and forward support for the fresh water tank will be installed. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 2.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Palomino
Forest River, Inc.
Attn: WARRANTY MANAGER
1047 E M-86
Colon, MI 49040-0802
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 23V141
CANADA RECALL: 2023-111
FR ID: 400-1605
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
Page 2 of 2
WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner
within 10 working days after the day in which the notice is received. You have received this letter because government
regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the
current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE
MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT PHONE
CUSTOMER SERVICE (269) 432-3271
If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may
write to the following address:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2023-111
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline
at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 23V141
Sincerely,
Forest River Inc.

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IMPORTANT SAFETY RECALL
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March 2023
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is
remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial
penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor
Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River has decided that a safety defect exists in certain 2020-2023 Palomino SolAire 320TSBH travel trailer
recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and
your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety
continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 08/29/2019 through 01/26/2023.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The rearward and forward support for the fresh water tank may be missing
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
A tank dislodged while under towing conditions may increase the risk of a crash.
SERVICE PROCEDURE:
Dealership Service Department procedures can be found on Dealer Connect.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100393660
PARTS AND RETURN:
Prior Authorization and Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy
are a condition of payment in which must be provided with a claim against the repair code(s).
DEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA REPAIR
CODE
DESCRIPTION ALLOWABLE
HOUR(S)
23V141 2023-111 RC-672-03-00-004306 PERFORM REMEDY 2.0 HRS
HELPFUL CONTACT INFORMATION:
CONTACT PHONE
CUSTOMER SERVICE (269) 432-3271
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 23V141
CANADA RECALL: 2023-111
FR ID: 400-1605
<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
O Integrity
O Safety
O Quality
O Customer Service
IMPORTANT SAFETY RECALL
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The Recall shall be considered the utmost priority to remedy the 2020-2023 Palomino SolAire 320TSBH in question. The
retail consumer shall not be charged any amount of monies for remedy to their 2020-2023 Palomino SolAire 320TSBH
listed under this Recall.
If your dealership has already performed the remedy to 2020-2023 Palomino SolAire 320TSBH, your dealership is entitled
to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be
performed on an out of warranty 2020-2023 Palomino SolAire 320TSBH in which the VIN falls under as stated in the
identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated
repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling,
conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s)
are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt
of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation
punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee
within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the
product listed above of the change of ownership.
Sincerely,
Forest River, Inc.

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-141
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. MAR 03, 2023 NHTSA Recall No. : 23V-141 Manufacturer Recall No. : 400-1605
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 272 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2020-2023 Forest River Inc. Palomino SolAire 320TSBH Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : All PAT320TSBH manufactured by the division are suspect and may potentially be affected.
2020 PALOMINO SOLAIRE PAT320TSBH 62
2021 PALOMINO SOLAIRE PAT320TSBH 92
2022 PALOMINO SOLAIRE PAT320TSBH 77
2023 PALOMINO SOLAIRE PAT320TSBH 41
Grand Total 272 Production Dates : AUG 29, 2019 – JAN 26, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Certain PAT320TSBH models may be missing rearward and forward support for the fresh water tank.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A tank dislodged while under towing conditions may increase the risk of a
crash. Description of the Cause : Manufacturing may not have installed rearward and forward support for the
fresh water tank. Part 573 Safety Recall Report 23V-141 Page 2 Identification of Any Warning
that can Occur : None Involved Components : Component Name 1 : Floating Cross Member Component Description : Floating Cross Member Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On February 22, 2023, Forest River’s Office of Corporate Compliance (“OCC”) received a monthly General Managers Report (“GM”) which indicated that a the manufacturing plant received three complaints of the Fresh Water Tank dislodging from its in-chassis constraint system. On February 23, 2023, OCC opened a research item into the concern. OCC asked the manufacturing plant to contact the dealers with vehicle inventory to inspect the specific model. On February 24, 2023, OCC visited the manufacturing plant and found that certain PAT320TSBH models may be missing rearward and forward support of the fresh water tank. On March 3, 2023, Forest Rivers Corporate Recall Committee voted to recall the affected vehicles. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-141
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River dealer will need to perform the remedy. Manufacturing may not have installed rearward and forward support for the fresh water tank. A rearward and forward support for the fresh water tank will be installed.
What is the Forest River Customer Service Phone Number? (269) 432-3271 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Palomino
Forest River, Inc.
Attn: WARRANTY MANAGER 1047 E M-86
Colon, MI 49040-0802
How Remedy Component Differs from Recalled Component :
Affected Component – Floating Cross Member Component Part Number N/A
All fresh water tanks will now have a rearward and forward floating cross- member to secure the tank.
Identify How/When Recall Condition was Corrected in Production :
Manufacturing began installing the rearward and forward support for the fresh water tank the week of February 27, 2023. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : APR 12, 2023 – APR 12, 2023
Planned Owner Notification Date : APR 12, 2023 – APR 12, 2023
* NR – Not Reported