23E020 Cracked Capacitor May Cause Overheating – Gilbarco Orpak/Gasboy Automatic Tank Gauge & Environmental Monitoring Systems

SEOCONTENT-START

NHTSA Defect Information Report 1. Manufacturer Name: Orpak Systems Ltd. 2. Identification of the equipment potentially containing the defect: a. Generic Name of the Component: Orpak μDataPass Plus b. Part Number: 800907451 and Gasboy M09693B009 μDataPass Plus c. Size and function: Approximately 3 inches by 1 inch by 2 inches. Collects information from the vehicle’s onboard computer and provides information to fleet management companies and users. d. Date of manufacture: December 2020 e. Brand or trade name: Orpak μDataPass Plus and Gasboy Micro- DataPass f. Model Name: n/a g. Model Number: n/a h. Other necessary identification information: n/a i. If the component that contains the defect was manufactured by a different manufacturer, identify the component, country of origin, and the other manufacturer: n/a j. Description of the manufacturer’s basis for its determination of the recall population: Orpak is still evaluating whether a defect exists, but, based on internal and third-party investigations conducted to date, Orpak currently believes that, if a defect exists, it would be attributable to cracks in the capacitors near the edges of the boards. Orpak believes that these cracks could occur during the de-paneling process used to manufacture certain units in which individual boards are separated at weaker points created during routing. Orpak has identified the production dates and serial numbers of potentially defective units. k. Description of how the items of equipment to be recalled differ from similar items of equipment not included in the recall: Orpak is still evaluating whether a defect exists, but, based on internal 2 and third-party investigations conducted to date, Orpak currently believes that, if a defect exists, it would be attributable to cracks in the capacitors near the edges of the boards. Orpak believes that these cracks could occur during the de-paneling process used to manufacture certain units in which individual boards are separated at weaker points created during routing. Non-recalled items were manufactured using a different process that does not cause capacitor cracking. 3. Total number of items that potentially contain the defect: Orpak is still evaluating whether a defect exists, but, if a defect exists, Orpak estimates that approximately 15,000 units were manufactured using the manufacturing process that could give rise to the defect. 4. Percentage of items that contain the defect: The recall population comprises approximately 15% of units that were sold. 5. Description of the defect: Orpak is still evaluating whether a defect exists, but, based on internal and third-party investigations conducted to date, Orpak currently believes that, if a defect exists, it would be attributable to cracks in the capacitors near the edges of the boards. Orpak believes that these cracks could occur during the de-paneling process used to manufacture certain units in which individual boards are separated at weaker points created during routing. 6. Description of the risk to motor vehicle safety: Orpak is still evaluating whether a defect exists or whether that defect could malfunction to cause property damage or injury, but the potential safety risk from any defect in DataPass Plus devices (P/N 800907451/Gasboy M09693B009) that are part of the recall population is potential overheating, melting, or fire, affecting both the DataPass Plus device (P/N 800907451/Gasboy M09693B009) and the vehicle to which it is connected. If the potential hazard materializes, potential injury could include property damage to the unit or vehicle or potential injury to occupants and bystanders. 7. Chronology of all principal events that were the basis for the determination that the defect related to motor safety: Following reporting of an overheating incident in December, 2021, Orpak undertook to conduct internal and independent testing of the DataPass Plus devices up through May, 2022. Based on the testing conducted, Orpak was unable to replicate the defect reported in the overheating incident, but Orpak identified a potential anomaly in the de-paneling process used to manufacture certain units that could cause capacitor cracking. In early 2023, two more overheating incidents were reported and Orpak determined to undertake a recall, while continuing to investigate any potential defect. 3 8. Description of remedial program: Orpak will replace defective DataPass Plus devices (P/N 800907451/Gasboy M09693B009) in the recall population at no cost to the buyer. To the extent that any buyers have incurred costs for pre-notification remedies, Orpak will provide appropriate reimbursement. 9. Estimated dates for sending Owner Notification Letter: Orpak estimates that Owner Notification Letters will be sent on March 20, 2023, and that the Owner Notification Process will be completed by March 31, 2023. 10. Estimated dates for sending Manufacturer Notice (to dealers and distributors): The product at issue is sold to fleet companies or fleet customers through distributors. The product is not sold to individual consumers. Orpak intends to send recall notices to the fleet companies and distributors that purchased the products. The distributors will also send notices to the fleet companies that purchased the products. 11. Copies of all communications related to the defect that are sent to more than one manufacturer, distributor, dealer, or purchaser: None at the moment, but will be available according to the above timeline.

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-020 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Gilbarco, Inc. Submission Date : MAR 09, 2023 NHTSA Recall No. : 23E-020 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Gilbarco, Inc. Address : 7300 W. Friendly Ave Greensboro NC 27410 Company phone : 7873452 Population : Number of potentially involved : 10,000 Estimated percentage with defect : NR Equipment Information : Brand / Trade 1 : Orpak/Gasboy Model : 800907451 Part No. : 800907451 Size : 3x2x1 Function : Vehicle data Descriptive Information : Orpak has identified the production dates and serial numbers of potentially defective units. Production Dates : DEC 01, 2020 – DEC 31, 2020 Description of Defect : Description of the Defect : Capacitor cracking may cause overheating. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Overheating may cause melting/smoldering/fire. Description of the Cause : NR Identification of Any Warning that can Occur : Extreme heat. Involved Components : Part 573 Safety Recall Report 23E-020 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name : μDataPass Plus Component Description : vehicle information transmittor Component Part Number : 800907451 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Following reporting of an overheating incident in December, 2021, Orpak undertook to conduct internal and independent testing of the DataPass Plus devices up through May, 2022. Based on the testing conducted, Orpak was unable to replicate the defect reported in the overheating incident, but Orpak identified a potential anomaly in the de-paneling process used to manufacture certain units that could cause capacitor cracking. In early 2023, two more overheating incidents were reported and Orpak determined to undertake a recall, while continuing to investigate any potential defect. Description of Remedy : Description of Remedy Program : Send notice to all known users and distributors for product, offer replacement with updated device. How Remedy Component Differs from Recalled Component : Manufacturing process modified to address potential cracking. Identify How/When Recall Condition was Corrected in Production : Manufacturing process corrected in 2021. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : MAR 20, 2023 – MAR 31, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 31, 2023 Part 573 Safety Recall Report 23E-020 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

**************************************************************************************************************

Originally Filed: March 9, 2023 Last Amended: March 17, 2023 NHTSA Defect Information Report NHTSA Recall Campaign 23E-020 1. Manufacturer Name: Orpak Systems Ltd. 2. Identification of the equipment potentially containing the defect: a. Generic Name of the Component: Orpak μDataPass Plus b. Part Numbers: 800907451 and Gasboy M09693B009 μDataPass Plus c. Serial Numbers: 30051060 through 30051213 and 46000002 through 46000239. d. Size and function: Approximately 3 inches by 1 inch by 2 inches. Collects information from the vehicle’s onboard computer and provides information to fleet management companies and users. e. Date of manufacture: December 2020 f. Brand or trade name: Orpak μDataPass Plus and Gasboy Micro- DataPass g. Model Name: n/a h. Model Number: n/a i. Other necessary identification information: n/a j. If the component that contains the defect was manufactured by a different manufacturer, identify the component, country of origin, and the other manufacturer: n/a k. Description of the manufacturer’s basis for its determination of the recall population: Orpak is still evaluating whether a defect exists, but, based on internal and third-party investigations conducted to date, Orpak currently believes that, if a defect exists, it would be attributable to cracks in the capacitors near the edges of the boards. Orpak believes that these cracks could occur during the de-paneling process used to manufacture certain units in which individual boards are separated at weaker points created during routing. Orpak has identified the production dates and serial numbers of potentially defective units. 2 l. Description of how the items of equipment to be recalled differ from similar items of equipment not included in the recall: Orpak is still evaluating whether a defect exists, but, based on internal and third-party investigations conducted to date, Orpak currently believes that, if a defect exists, it would be attributable to cracks in the capacitors near the edges of the boards. Orpak believes that these cracks could occur during the de-paneling process used to manufacture certain units in which individual boards are separated at weaker points created during routing. Non-recalled items were manufactured using a different process that does not cause capacitor cracking. 3. Total number of items that potentially contain the defect: Orpak is still evaluating whether a defect exists, but, if a defect exists, Orpak estimates that approximately 10,000 units were manufactured using the manufacturing process that could give rise to the defect. 4. Percentage of items that contain the defect: The recall population comprises approximately 10% of units that were sold. 5. Description of the defect: Orpak is still evaluating whether a defect exists, but, based on internal and third-party investigations conducted to date, Orpak currently believes that, if a defect exists, it would be attributable to cracks in the capacitors near the edges of the boards. Orpak believes that these cracks could occur during the de-paneling process used to manufacture certain units in which individual boards are separated at weaker points created during routing. 6. Description of the risk to motor vehicle safety: Orpak is still evaluating whether a defect exists or whether that defect could malfunction to cause property damage or injury, but the potential safety risk from any defect in DataPass Plus devices (P/N 800907451/Gasboy M09693B009) that are part of the recall population is potential overheating, melting, or fire, affecting both the DataPass Plus device (P/N 800907451/Gasboy M09693B009) and the vehicle to which it is connected. If the potential hazard materializes, potential injury could include property damage to the unit or vehicle or potential injury to occupants and bystanders. 7. Chronology of all principal events that were the basis for the determination that the defect related to motor safety: Following reporting of an overheating incident in December, 2021, Orpak undertook to conduct internal and independent testing of the DataPass Plus devices up through May, 2022. Based on the testing conducted, Orpak was unable to replicate the defect reported in the overheating incident, but Orpak identified 3 a potential anomaly in the de-paneling process used to manufacture certain units that could cause capacitor cracking. In early 2023, two more overheating incidents were reported and Orpak determined to undertake a recall, while continuing to investigate any potential defect. 8. Description of remedial program: Orpak will replace defective DataPass Plus devices (P/N 800907451/Gasboy M09693B009) in the recall population at no cost to the buyer. To the extent that any buyers have incurred costs for pre-notification remedies, Orpak will provide appropriate reimbursement. Information about reimbursement for pre-notification remedies will be enclosed in the Owner Notification Letter and filed with NHTSA. 9. Estimated dates for sending Owner Notification Letter: Orpak estimates that Owner Notification Letters will be sent on March 24, 2023. 10. Estimated dates for sending Manufacturer Notice (to dealers and distributors): The product at issue is sold to fleet companies or fleet customers through distributors. The product is not sold to individual consumers. Orpak intends to send recall notices to the fleet companies and distributors that purchased the products. The distributors will also send notices to the fleet companies that purchased the products. Orpak estimates that Manufacturer Notices will be sent to dealers and distributors on March 24, 2023. 11. Copies of all communications related to the defect that are sent to more than one manufacturer, distributor, dealer, or purchaser: None at the moment, but will be available according to the above timeline.

**************************************************************************************************************

IMPORTANT SAFETY RECALL This is a recall safety notice sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Dealer/Distributor Name Street Address City, State, Zip Code March 24, 2023 Subject: NHTSA Recall Campaign Potential Defect: Potential Capacitor Cracking Affected Units: Certain μDataPass Plus Devices Manufactured by Orpak Systems Ltd. in December 2020 with Serial Numbers between 30051060 through 30051213 and 46000002 through 46000239. The purpose of this letter is to advise you that Orpak Systems Ltd. has voluntarily issued a recall on a certain quantity of Orpak μDataPass Plus devices (Part Numbers 800907451 and Gasboy M09693B009 μDataPass Plus). You are receiving this letter because you have been identified as a potential dealer or distributor of these devices. Reason for Recall Orpak is still evaluating whether a defect exists, but, based on internal and third-party investigations conducted to date, Orpak currently believes that a defect might exist in a certain quantity of μDataPass Plus devices manufactured in December, 2020 with serial numbers 30051060 through 30051213 and 46000002 through 46000239 . Following the reporting of an overheating incident, Orpak undertook to conduct internal and independent testing of the μDataPass Plus devices. Based on the testing conducted, Orpak was unable to replicate the defect reported in the overheating incident, but Orpak identified a potential anomaly in the de-paneling process used to manufacture certain units that could cause capacitor cracking. In 2023, two overheating incidents were reported and, out of an abundance of caution, Orpak determined to undertake a recall while continuing to investigate any potential defect. Potential Risks If there is a defect in certain μDataPass Plus devices, the risks to motor vehicle safety could include potential overheating, melting, or fire, affecting both the μDataPass Plus device and the vehicle to which it is connected. Based on inquiries conducted to date, there have been no reports of any harm or injury to anyone in connection with this potential defect. If the potential 2 hazard materializes, however, potential injury could include property damage to the unit or vehicle or potential injury to occupants or bystanders. Product Information Orpak has identified the production dates and serial numbers of potentially defective units based on a potential anomaly in the manufacturing process that has since been discontinued. Orpak μDataPass Plus devices with the following information are covered by this recall: Manufacturer Name: Orpak Systems Ltd. Generic Name: Orpak μDataPass Plus Brand/Trade Name: Orpak μDataPass Plus and Gasboy Micro-DataPass Part Numbers: 800907451 and Gasboy M09693B009 μDataPass Plus Manufacture Date: December 2020 Serial Numbers: 30051060 through 30051213 and 46000002 through 46000239, as noted on the body of the device. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment covered by this Notification under a sale or lease until the defect or noncompliance is remedied. Orpak is committed to replacing at no cost any and all devices affected by this recall. This remedy is available immediately. If you believe that you are in possession of any of the μDataPass Plus devices subject to this recall, we encourage you to contact us as soon as possible at the contact information listed below for replacement μDataPass Plus devices. In addition, owners may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the potential defect described in this recall notice. Owners who believe they may be eligible for reimbursement of a pre-notification remedy may contact Orpak at the contact information listed below. Contact Information If you have any questions about this recall, you may contact us in the following ways: Gilbarco, Inc. Attn: Gasboy Recall 7300 W. Friendly Ave. 3 Greensboro, NC 27410 Email: [email protected] Thank you for your attention to this recall notice. Orpak apologizes for any inconvenience that this may cause. Sincerely, William Quaglieri General Manager

SEOCONTENT-END