Window Emergency Exit Malfunction – 2023 Prevost H3-45

SEOCONTENT-START

Writer: mg
SAFETY
RECALL
SR23-08
DATE :
April 2023
SECTION : 18 BODY
SUBJECT:
Emergency Exits – Release Mechanism Tension
First Release
04-14-2023
APPLICATION
NOTICE TO SERVICE CENTERS
Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website.
Model
VIN
H3-45 coaches
Model Year: 2023
Vehicles:
2PCH3349XPC721269, 2PCH33490PC721359, 2PCH33496PC721382, 2PCH33498PC721402, 2PCH33494PC721431
This Safety Recall does not necessarily apply to all the above-mentioned vehicles. Some vehicles may also have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned.
DESCRIPTION
On the vehicles affected by this recall, the emergency window exits were incorrectly adjusted and the force required to unlatch the emergency window exits could exceed the legally required 90 N (20 lb).
Therefore, all affected vehicles must have the tension required to open their emergency exits verified and adjusted as necessary following the procedure below .
MATERIAL
Order the following kit SR23-08 which contains the following parts:
Part No.
Description
Qty
290576
WINDOW ROLLER LOW TENSION
24
Other material required:
Part No.
Description
Qty
683652
GREASE SYNTHETIC RED
1
0BSR23-08
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Writer: mg
Tool required:
Part No.
Description
Image
Qty
G35694
(or equivalent)
PULL WEIGHT GAUGE WITH HIGHEST WEIGHT INDICATOR
1
NOTE
Material can be obtained through regular channels.
SAFETY PRECAUTIONS
• Eye protection should always be worn when working in a shop.
• Rules for Personal Protection Equipment should always be respected. Wear your PPE including but not limited to the following:
Safety First!
0BSR23-08
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Writer: mg
PROCEDURE
DANGER
Park vehicle safely, apply parking brake, stop the engine. Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button.
Lockout & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy.
1. Measure the tension required to lift the emergency exits handles and unlatch the windows. Do all 12 emergency exits windows (11 on wheel chair lift equipped vehicles).
NOTE
Vehicles with wheel chair lift (WCL) are only equipped with 11 emergency exit windows. the small window next to the WCL door is not an emergency exit.
• Use Prevost Tool G35694 or equivalent pull weight gauge with resettable highest weight indicator.
• Install the tool hook in the middle of the window handle.
• Point the tool upward at a 45deg angle (with the floor).
• Slowly pull with the tool until the handle unlatches (use a “J” motion, do not pull straight).
• Take this measurement twice to make sure readings are consistent. Take note of the average pull weight.
IMPORTANT : Use a « J » motion when pulling, do not pull straight at 45deg
0BSR23-08
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Writer: mg
2. Pull weight should not exceed 20LB (90N) If the pull weight is over the limit, the two handle rollers must be replaced.
• Rollers are located on both sides under the handles.
• To remove the roller, simply unscrew the retaining nut and slide the screw acting as a roller shaft.
• Clean the screw and reinstall new supplied 290576 low tension roller (smaller diameter).
• Put a light coat of red synthetic grease on the new roller (Prevost 683652 recommended).
3. Cycle the handle a few times to break in the new rollers and make sure the mechanism operate properly.
4. Measure again the tension required to lift the handle.
PARTS DISPOSITION
DO NOT RETURN THE REPLACED PARTS. Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal)
WARRANTY
This modification is covered by Prevost’s normal warranty. We will reimburse you 1/2 hour (0.5) of labor for the inspection. We will also reimburse you the parts and a maximum of 3/4 hour (0.75) of labor for the rollers replacement (as required) upon receipt of a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Safety Recall 0BSR23-08 “.
Should you only wish to close the safety recall (without reimbursement), fill-in the ‘’Safety Recall Certification Sheet’’ provided with this bulletin and return it to our warranty department by Email at prevost.onlinewarranty@volvo.com or by fax at 418-831-9301.
0BSR23-08
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Writer: mg
OTHER
VBC Bulletin
N/A
Access all our Service Bulletins on http://techpub.prevostcar.com/en/
or scan the QR-Code with your smart phone.
E-mail us at technicalpublications_prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by e-mail.
Fail Code
18.12
Defect Code
09
Syst.Cond
R
Causal Part
504091
Writer: mg
VEHICLE SERIAL NUMBER:
PERFORMED BY
OWNER/OPERATOR
We hereby certify that Safety Recall Instructions with regard to Safety Recall SR23-08 have been performed.
Name:
Name:
Addr:
Addr:
Phone:
Phone:
Fax:
Fax:
Signature :
Signature :
Date:
Date:
If the information mentioned above is incorrect or you are not the owner of this vehicle anymore, please fill this section and return to sender.
NEW OWNER:
BUSINESS:
ADDRESS (including County):
TELEPHONE:
FAX:
Please return this completed document with your A.F.A. form
Safety Recall
Certification Sheet
(Ref: SR23-08)

**************************************************************************************************************

US recall notif letter
PREVOST SAFETY RECALL SR23-08 NHTSA SAFETY RECALL #23V-184 December 2023
SR23-08 SECOND NOTICE «customer» «add» «po» «city», «st» «zip» USA
IMPORTANT SAFETY RECALL – SECOND NOTIFICATION
This notice applies to your vehicle(s), see VIN list below.
Dear Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Prevost Car US Inc. has decided that certain 2023 H3-45 Coaches vehicles fail to conform to Federal Motor Vehicle Safety Standard number 207, “Bus emergency exits and window retention and release”.
DEFECT DESCRIPTION
During the vehicle manufacturing, the emergency window exits were incorrectly adjusted by Prevost technicians.
SAFETY RISK
The force required to unlatch the emergency window exits could exceed 90 N and in an emergency evacuation situation, this non-compliance could increase passenger evacuation time and the risk of injury.
IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE
There is no warning with this issue.
REMEDY PROGRAM
Prevost has released a repair procedure to remedy the affected vehicle population and will inspect and, if required, adequately adjust the emergency exit windows on the affected vehicle free of charge.
US recall notif letter
According to our records, you are the registered owner of the following vehicles involved in this safety recall SR23-08 :
«VIN1»
WHAT YOU NEED TO DO
Please make an appointment to your nearest Prevost Service Center and refer to Safety Recall SR23-08 to have the emergency exit windows inspected and adjusted as needed.
Optionally, you may have the work performed by qualified personnel of your choice, following Safety Recall SR23-08 available on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/
The time to inspect and repair your vehicle if required is approximately 1 1/4 hour (1.25 h).
PART AND LABOR CLAIM
Prevost will reimburse you as described in SR23-08 procedure. Please file an online warranty claim following normal campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days.
PRE-NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES
When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS
US recall notif letter
regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page https://prevostcar.com/contact/warranty
Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.warranty@volvo.com
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address:
https://prevostcar.com/contact/parts-service-center
COMPLAINTS
You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within a reasonable time.
You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov
We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team

**************************************************************************************************************

US recall notif letter
PREVOST SAFETY RECALL SR23-08
NHTSA SAFETY RECALL #23V-184
February 2024
SR23-08 THIRD NOTICE
«customer»
«add» «po»
«city», «st» «zip»
USA
IMPORTANT SAFETY RECALL – THIRD NOTIFICATION
This notice applies to your vehicle(s), see VIN list below.
Dear Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Prevost Car US Inc. has decided that certain 2023 H3-45 Coaches vehicles fail to conform to Federal Motor Vehicle Safety Standard number 207, “Bus emergency exits and window retention and release”.
DEFECT DESCRIPTION
During the vehicle manufacturing, the emergency window exits were incorrectly adjusted by Prevost technicians.
SAFETY RISK
The force required to unlatch the emergency window exits could exceed 90 N and in an emergency evacuation situation, this non-compliance could increase passenger evacuation time and the risk of injury.
IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE
There is no warning with this issue.
US recall notif letter
REMEDY PROGRAM
Prevost has released a repair procedure to remedy the affected vehicle population and will inspect and, if required, adequately adjust the emergency exit windows on the affected vehicle free of charge.
According to our records, you are the registered owner of the following vehicles involved in this safety recall SR23-08 :
«VIN1»
«VIN2»
«VIN3»
«VIN4»
WHAT YOU NEED TO DO
Please make an appointment to your nearest Prevost Service Center and refer to Safety Recall SR23-08 to have the emergency exit windows inspected and adjusted as needed.
Optionally, you may have the work performed by qualified personnel of your choice, following Safety Recall SR23-08 available on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/
The time to inspect and repair your vehicle if required is approximately 1 1/4 hour (1.25 h).
PART AND LABOR CLAIM
Prevost will reimburse you as described in SR23-08 procedure. Please file an online warranty claim following normal campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days.
PRE-NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
US recall notif letter
REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES
When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page https://prevostcar.com/contact/warranty
Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.warranty@volvo.com
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address:
https://prevostcar.com/contact/parts-service-center
COMPLAINTS
You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within a reasonable time.
You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov
We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team

**************************************************************************************************************

US recall notif letter
PREVOST SAFETY RECALL SR23-08
NHTSA SAFETY RECALL #23V-184
April 2023
«customer» «groupe»-«code» SR23-08
«add» «po»
«city», «st» «zip»
USA
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s), see VIN list below.
Dear Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Prevost Car US Inc. has decided that certain 2023 H3-45 Coaches vehicles fail to conform to Federal Motor Vehicle Safety Standard number 207, “Bus emergency exits and window retention and release”.
DEFECT DESCRIPTION
During the vehicle manufacturing, the emergency window exits were incorrectly adjusted by Prevost technicians.
SAFETY RISK
The force required to unlatch the emergency window exits could exceed 90 N and in an emergency evacuation situation, this non-compliance could increase passenger evacuation time and the risk of injury.
IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE
There is no warning with this issue.
REMEDY PROGRAM
Prevost has released a repair procedure to remedy the affected vehicle population and will inspect and, if required, adequately adjust the emergency exit windows on the affected vehicle free of charge.
US recall notif letter
According to our records, you are the registered owner of the following vehicles involved in this safety recall SR23-08 :
«VIN1»
«VIN2»
«VIN3»
«VIN4»
WHAT YOU NEED TO DO
Please make an appointment to your nearest Prevost Service Center and refer to Safety Recall SR23-08 to have the emergency exit windows inspected and adjusted as needed.
Optionally, you may have the work performed by qualified personnel of your choice, following Safety Recall SR23-08 available on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/
The time to inspect and repair your vehicle if required is approximately 1 1/4 hour (1.25 h).
PART AND LABOR CLAIM
Prevost will reimburse you as described in SR23-08 procedure. Please file an online warranty claim following normal campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
NOTICE REGARDING LEASED VEHICLES
If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days.
PRE-NOTIFICATION REMEDIES
If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Prevost Car US will reimburse the claimant by check for the reasonable amount paid for repairs (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the defect as stated in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the recall and no later than 10 days after the release of the recall mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal Campaign procedures if you are a registered customer, otherwise, contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES
When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS
US recall notif letter
regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions.
CHANGE OF ADDRESS OR OWNERSHIP
If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page https://prevostcar.com/contact/warranty
Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.warranty@volvo.com
ASSISTANCE
If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address:
https://prevostcar.com/contact/parts-service-center
COMPLAINTS
You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within a reasonable time.
You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1-800-424-9153) or go to http://www.safercar.gov
We regret any inconvenience this may cause to your operations but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product.
Truly yours,
Prevost Service Team

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-184
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Prevost Car (US) Inc. MAR 28, 2023 NHTSA Recall No. : 23V-184 Manufacturer Recall No. : SR23-08 Manufacturer Information :
Manufacturer Name : Prevost Car (US) Inc.
Address : 201 South Avenue
South Plains NJ 07080 Company phone : 908-222-7211
Population :
Number of potentially involved : 1
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Prevost H3-45
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall is limited to this specific vehicle since it is the only redesigned H3-45 vehicle delivered in U.S. The previous H3-45 version is not concerned by this recall because it was equipped with a different emergency exit release mechanism. A total of 1 MY2023 Prevost H3-45 is affected by the recall.
Production Dates : OCT 31, 2022 – OCT 31, 2022
: 2PCH33494PC721431
Not sequential Description of Noncompliance :
Description of the Noncompliance :
The emergency exits on the concerned vehicle may not comply with FMVSS 217 S5.3.2.1(a)(3) because the force required to unlatch the emergency window exits could exceed 90 N. FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR
Description of the Safety Risk : In an emergency evacuation situation, a non-compliance with FMVSS 217
S5.3.2.1(a)(3) could increase passenger evacuation time and the risk of injury. Prevost has not received any reports of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect.
Description of the Cause : During the vehicle manufacturing, the emergency window exits were
incorrectly adjusted by Prevost technicians. Part 573 Safety Recall Report 23V-184 Page 2 Identification of Any Warning
that can Occur : There is no warning with this issue. Involved Components : Component Name 1 : HANDLE, OPENABLE WINDOW Component Description : Emergency Exit Window Release Handle Component Part Number : 290167 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2023-02-16 Issue identified in production during an internal Prevost audit. 2023-02-16 Internal Prevost investigation was opened to identify the root cause and to determine if the issue is safety related. 2023-02-20 Delivery Stop was issued to stop the delivery of new vehicles until the investigation is completed and corrective actions are implemented. 2023-03-06 Internal campaign (retrofit) was launched to solve the issue on all vehicles in production before being delivered. 2023-03-07 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. Decision made to raise the potential issue to the Product Safety Committee (PSC) for review and determination. 2023-03-16 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety related non-compliance and that a recall is needed. 2023-03-20 Non-Compliance report submitted to authorities. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-184
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported.
Description of Remedy :
Description of Remedy Program : Prevost will inspect and, if required, adequately adjust the emergency exit
windows on the affected vehicle. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The issue concerns an inadequately installed component, and not a defective component. After the remedy, the emergency exit windows will be adequately adjusted on the vehicle.
The recall condition was corrected in production on March 6, 2023, when an internal campaign was launched. All vehicles are corrected prior to delivery. The emergency exit window adjustment process was revised to avoid future occurrences. Recall Schedule :
Description of Recall Schedule : Please note that Prevost does not have a dealer network and the dates
entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : MAY 09, 2023 – MAY 09, 2023
Planned Owner Notification Date : MAY 09, 2023 – MAY 09, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-184
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Prevost Car (US) Inc. MAR 20, 2023 NHTSA Recall No. : 23V-184 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Prevost Car (US) Inc.
Address : 201 South Avenue
South Plains NJ 07080 Company phone : 908-222-7211
Population :
Number of potentially involved : 1
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Prevost H3-45
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall is limited to this specific vehicle since it is the only redesigned H3-45 vehicle delivered in U.S. The previous H3-45 version is not concerned by this recall because it was equipped with a different emergency exit release mechanism. A total of 1 MY2023 Prevost H3-45 is affected by the recall.
Production Dates : OCT 31, 2022 – OCT 31, 2022 VIN Range 1 : Begin : End : Not sequential
Description of Noncompliance :
Description of the Noncompliance :
The emergency exits on the concerned vehicle may not comply with FMVSS 217 S5.3.2.1(a)(3) because the force required to unlatch the emergency window exits could exceed 90 N. FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR
Description of the Safety Risk : In an emergency evacuation situation, a non-compliance with FMVSS 217
S5.3.2.1(a)(3) could increase passenger evacuation time and the risk of injury. Prevost has not received any reports of death or injury associated with this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated with this defect.
Description of the Cause : During the vehicle manufacturing, the emergency window exits were
incorrectly adjusted by Prevost technicians. Part 573 Safety Recall Report 23V-184 Page 2 Identification of Any Warning
that can Occur : There is no warning with this issue. Involved Components : Component Name 1 : HANDLE, OPENABLE WINDOW Component Description : Emergency Exit Window Release Handle Component Part Number : 290167 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2023-02-16 Issue identified in production during an internal Prevost audit. 2023-02-16 Internal Prevost investigation was opened to identify the root cause and to determine if the issue is safety related. 2023-02-20 Delivery Stop was issued to stop the delivery of new vehicles until the investigation is completed and corrective actions are implemented. 2023-03-06 Internal campaign (retrofit) was launched to solve the issue on all vehicles in production before being delivered. 2023-03-07 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. Decision made to raise the potential issue to the Product Safety Committee (PSC) for review and determination. 2023-03-16 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety related non-compliance and that a recall is needed. 2023-03-20 Non-Compliance report submitted to authorities. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-184
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported.
Description of Remedy :
Description of Remedy Program : Prevost will inspect and, if required, adequately adjust the emergency exit
windows on the affected vehicle. Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The issue concerns an inadequately installed component, and not a defective component. After the remedy, the emergency exit windows will be adequately adjusted on the vehicle.
The recall condition was corrected in production on March 6, 2023, when an internal campaign was launched. All vehicles are corrected prior to delivery. The emergency exit window adjustment process was revised to avoid future occurrences. Recall Schedule :
Description of Recall Schedule : Please note that Prevost does not have a dealer network and the dates
entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : MAY 09, 2023 – MAY 09, 2023
Planned Owner Notification Date : MAY 09, 2023 – MAY 09, 2023
* NR – Not Reported

SEOCONTENT-END