Incorrect Emergency Exit Window – 2012-2019 Nova Bus LFS Transit Buses

Recall Acknowledgement

RCAK-23V277-1604.pdf 689.392KB

Noncompliance Notice 573 Report

RCLRPT-23V277-4406.PDF 214.134KB

ISSUED Owner Notification Letter(Part 577)

RCONL-23V277-3022.pdf 153.486KB

SEOCONTENT-START

260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN APPENDIX A NHTSA RECALL NO. 23V277
M. Customer
Transit Bus Agency
260 Banker road
Plattsburgh, NY, USA 12901
February 16th, 2024
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nova Bus (US) Inc. has decided that certain Nova Bus models LFS and model years 2012 to 2019 manufactured from September 14, 2012, to July 16, 2019, equipped with a configuration combinations of certain perimeter seating seats, certain emergency windows and certain chime cord installations fail to conform to Federal Motor Vehicle Safety Standard No. 217; Bus emergency exits and window retention and release.
The emergency exit window release and label may have been installed in the incorrect location. In addition, the emergency exit window opening may be insufficient. In an emergency, the incorrect placement of the window exits release and label instructions, or the insufficient window opening may prevent or delay the use of the emergency exit, increasing the risk of injury. Nova Bus will either remove the emergency exit window feature, and/or relocate the release mechanism, label, and chime cord stop-request system, as necessary, free of charge.
The service document CR5415 explaining the measures to be taken to remedy the affected vehicles will be published on its web site https://us.novabus.com/customer-portal/. The vehicle can be remedied starting from June 23rd 2023. The remedy should take approximately 20 minutes to complete. The necessary replacement parts will be available via the Nova Bus Parts distribution network. Nova Bus (US) Inc. will assume the parts and labour costs of the repair according to the warranty claim policies in effect. Federal law requires that you forward a copy of this safety recall notice to the lessee within 10 days.
You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with this Safety-Related Defect. Please submit copies of all documentation supporting your claim according to the requirements specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this notification in Appendix B.
SECOND NOTICE
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
After contacting your customer support manager, if you are still not able to have the Safety-Related Defect remedied without charge and within reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov .
Safety is important to us, and we apologize for any inconvenience this situation may cause. Thank you for your attention to this important matter and we look forward to remedy your vehicle. If you have any questions regarding this Noncompliance notification, please contact your customer support manager.
Sincerely,
Daniel Theriault
Director, Field Service
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
APPENDIX A
Make
Model
Model Year
Road #.
VIN
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
APPENDIX B
General Plan for Reimbursement of Pre-Notification Remedies
When a Nova Bus vehicle is affected by a Safety Recall and the owner/purchaser (claimant) has the Safety-Related Defect or Noncompliance remedied at their own expense prior to receiving the manufacturer notification, Nova Bus (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the Safety-Related Defect Noncompliance as described in the notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the Safety Recall (notification to NHTSA) and no later than 10 days after the last mailing of the owner notification letters.
All claims must be accompanied by accurate and complete documentation (the invoice/receipt must provide the VIN, date of repair, total amount paid and include a breakdown of the parts, labor, and other costs. Specific costs associated with this notification must be highlighted or circled on the invoice).
The following information is required for your claim to be processed. Please print legibly.
Date: _________________ Recall #: ______________ 17 digits VIN: ________________________________
Owner’s Name: ________________________________ Own / Lease (circle one)
Address: ______________________________________ Date of Repair: _______________________________
City, State, Zip: ________________________________ Amount Requested: ___________________________
Phone#: _______________________________________ Email: _______________________________________
I CERTIFY THAT I PAID FOR REPAIRS THAT REMEDIED THE SAFETY-RELATED DEFECT OR NONCOMPLIANCE AS DESCRIBED IN THE OWNER NOTIFICATION LETTER PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY KNOWLEDGE.
Claimant
__________________________________________________________________ _____________________
Authorized signature and date
Contact Information
Submit your claim together with copies of all supporting documentation to:
Nova Bus Warranty, TMAC
850, chemin Olivier
Saint-Nicolas (QC) G7A 2N1
Canada
Email: adm.novabus.warranty@volvo.com
Allow 60 days for processing and decision. Nova Bus (US) Inc. is not responsible for claims submitted to the wrong address.
This process is not intended to handle incident, accident or property damage claims. Claims of that nature must be directed to our legal department at 1000 Industriel Boulevard, Saint-Eustache, QC, Canada J7R 5A5.

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INFORMATION REDACTED PURSUANT TOTHE FREEDOM
OF INFORMATION ACT {FOIA), 5 U.S.C.552(8){6)
NOVaBUS RECALL CAMPAIGN CR5415E
REFERENCE:
SECTION:
Nova Bus Manuals
03: Side Windows
APPLICATION DEADLINES: NIA
CLAIM REFERENCE NUMBER: SR5415
RS N°: MQR 7621-2100
EFFECTIVE IN PROO.: LD19 (2020AU)
TC RECALL N°: 2023-233
NHTSA RECALL N°: 23V277
SUBJECT: Emergency exit windows
The emergency exit window release and label may have been installed in the incorrect
JUSTIFICATION: location. In addition, the emergency exit window opening may be insufficient. As such,
these vehicles fail to conform to Federal Motor Vehicle Safety Regulations Standard
#217 – Bus Window Retention, Release and Emergency Exits.
LEVEL DESCRIPTION
1
Remove all the emergency exit stickers locate on both emergency
exit windows located above the rear axle.
2 –
MATERIAL REQUIRED PER VEHICLE
QTY I PART N° I REV. I DESCRIPTION
LEVEL1
– I – I – ILEVEL
2
– I- I – IDISPOSAL
OF PARTS
I REMOVED PARTS ARE: I DISC~RDED I RETAINED
REVISION HISTORY
REV. DATE CHANGE DESCRIPTION
NR 2023JN12
APPROVED BY: Irina
Initial release
Signature numerlque
de Irina Negoescu Negoescu Date:2023.06.12
NQF705003 VERSION 5 17:lS:14•04’00’
DIRECT CHARGES
TIME
LABOUR MATERIAL
Nova Bus Nova Bus 20 min
– – –
WRITTEN BY
Luc Carignan
PAGE 1 OF3
NOVaBUS RECALL CAMPAIGN CR5415E
ROAD NUMBER VIN (2NVY/4RKY … )
CLIENT ORDER QTY
FROM TO FROM TO
Austin – CMTA – Texas L635 5001 5001 S92U7C45001 S92U7C45001
Austin – CMTA- Texas L636 5002 5022 S92U1D45003 S92U0D4500
Austin – CMTA – Texas L704 5051 5068 L82J7E45004 L82J2E45004
PAGE 2 0 F3
NQF705003 VERSION 5
NOVaBUS RECALL CAMPAIGN CR5415E
WARNING
FOLLOW YOUR INTERNAL SAFETY PROCEDURES.
PROCEDURE
1.1. Park the vehicle on an even surface with the transmission on neutral.
1.2. Apply the parking brake and set the master control switch to the stop position.
1.3. With a plastic scraper and isopropyl alcohol, remove all the emergency exit stickers from both rear emergency
exit windows locate above the rear axle. See Figure 1.
Curb side windows locate above rear axle Street side windows locate above rear axle
NQF705003 VERSION 5
l
Emergency exit stickers to remove from
both windows
Figure 1 – Emergency Exit Stickers to Remove
PAGE 3OF3

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260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE – SEE VIN IN APPENDIX A NHTSA RECALL NO. 23V277
M. Customer
Transit Bus Agency
260 Banker road
Plattsburgh, NY, USA 12901
June 12th, 2023
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Nova Bus (US) Inc. has decided that certain Nova Bus models LFS and model years 2012 to 2019 manufactured from September 14, 2012, to July 16, 2019, equipped with a configuration combinations of certain perimeter seating seats, certain emergency windows and certain chime cord installations fail to conform to Federal Motor Vehicle Safety Standard No. 217; Bus emergency exits and window retention and release.
The emergency exit window release and label may have been installed in the incorrect location. In addition, the emergency exit window opening may be insufficient. In an emergency, the incorrect placement of the window exits release and label instructions, or the insufficient window opening may prevent or delay the use of the emergency exit, increasing the risk of injury. Nova Bus will either remove the emergency exit window feature, and/or relocate the release mechanism, label, and chime cord stop-request system, as necessary, free of charge.
The service document CR5415 explaining the measures to be taken to remedy the affected vehicles will be published on its web site https://us.novabus.com/customer-portal/. The vehicle can be remedied starting from June 23rd 2023. The remedy should take approximately 20 minutes to complete. The necessary replacement parts will be available via the Nova Bus Parts distribution network. Nova Bus (US) Inc. will assume the parts and labour costs of the repair according to the warranty claim policies in effect. Federal law requires that you forward a copy of this safety recall notice to the lessee within 10 days.
You may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of a problem associated with this Safety-Related Defect. Please submit copies of all documentation supporting your claim according to the requirements specified in the “General Plan for Reimbursement of Pre-notification Remedies” provided in this notification in Appendix B.
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
After contacting your customer support manager, if you are still not able to have the Safety-Related Defect remedied without charge and within reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov .
Safety is important to us, and we apologize for any inconvenience this situation may cause. Thank you for your attention to this important matter and we look forward to remedy your vehicle. If you have any questions regarding this Noncompliance notification, please contact your customer support manager.
Sincerely,
Daniel Theriault
Director, Field Service
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
APPENDIX A
Make
Model
Model Year
Road #.
VIN
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
Nova Bus
260 Banker road, Plattsburgh, NY, USA 12901 | Tel: 1 800 350-6682 | Fax: 450 974-3001 | us.novabus.com
NQF705001 version 6
APPENDIX B
General Plan for Reimbursement of Pre-Notification Remedies
When a Nova Bus vehicle is affected by a Safety Recall and the owner/purchaser (claimant) has the Safety-Related Defect or Noncompliance remedied at their own expense prior to receiving the manufacturer notification, Nova Bus (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the Safety-Related Defect Noncompliance as described in the notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the Safety Recall (notification to NHTSA) and no later than 10 days after the last mailing of the owner notification letters.
All claims must be accompanied by accurate and complete documentation (the invoice/receipt must provide the VIN, date of repair, total amount paid and include a breakdown of the parts, labor, and other costs. Specific costs associated with this notification must be highlighted or circled on the invoice).
The following information is required for your claim to be processed. Please print legibly.
Date: _________________ Recall #: ______________ 17 digits VIN: ________________________________
Owner’s Name: ________________________________ Own / Lease (circle one)
Address: ______________________________________ Date of Repair: _______________________________
City, State, Zip: ________________________________ Amount Requested: ___________________________
Phone#: _______________________________________ Email: _______________________________________
I CERTIFY THAT I PAID FOR REPAIRS THAT REMEDIED THE SAFETY-RELATED DEFECT OR NONCOMPLIANCE AS DESCRIBED IN THE OWNER NOTIFICATION LETTER PRIOR TO BEING NOTIFIED. I ALSO CERTIFY THAT I HAVE PROVIDED CLEAR DOCUMENTATION OF THESE REPAIRS AND THAT ALL INFORMATION PROVIDED IS COMPLETE AND ACCURATE TO THE BEST OF MY KNOWLEDGE.
Claimant
__________________________________________________________________ _____________________
Authorized signature and date
Contact Information
Submit your claim together with copies of all supporting documentation to:
Nova Bus Warranty, TMAC
850, chemin Olivier
Saint-Nicolas (QC) G7A 2N1
Canada
Email: adm.novabus.warranty@volvo.com
Allow 60 days for processing and decision. Nova Bus (US) Inc. is not responsible for claims submitted to the wrong address.
This process is not intended to handle incident, accident or property damage claims. Claims of that nature must be directed to our legal department at 1000 Industriel Boulevard, Saint-Eustache, QC, Canada J7R 5A5.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-277
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nova Bus (US) Inc. JUL 12, 2023 NHTSA Recall No. : 23V-277 Manufacturer Recall No. : CR5415 Manufacturer Information :
Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road
PLATTSBURGH NY 12901
Company phone : 450-472-6410
Population :
Number of potentially involved : 40 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2014-2014 Nova Bus LFS
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : Certain vehicles equipped with configuration combinations of certain perimeter seating seats, certain emergency windows and certain chime cord installations.
Production Dates : JAN 27, 2014 – FEB 24, 2014
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2012-2013 Nova Bus LFS Artic Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : Certain vehicles equipped with configuration combinations of certain perimeter seating seats, certain emergency windows and certain chime cord installations.
Production Dates : AUG 28, 2012 – MAY 07, 2013
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-277 Page 2 Description of Noncompliance : Description of the Noncompliance : Certain vehicles equipped with a configuration combinations of certain perimeter seating seats and certain emergency windows may have an incorrect emergency exit release mechanism and label location and be non-complaint to FMVSS 217 S5.3.1. Certain vehicles equipped with a configuration combination of certain perimeter seating seats, certain emergency of emergency windows and certain chime cord installations may have an incorrect emergency exit egress opening and be non-complaint to FMVSS 217 S5.4.1.
FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR
Description of the Safety Risk : Under certain conditions, non-compliant emergency exits may increase the risk of injury if they are not readily accessible Nova Bus has not received any warranty claim, property damage claim, and neither notice or claim of injury or death associated with this defect.
Therefore, we consider this as a proactive measure to protect the public from the potential safety risk associated with this defect.
Description of the Cause : Various customer requests satisfied leading to certain configuration combination errors with certain perimeter seating seats, certain emergency windows and certain chime cord installations Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Window
Component Description : Emergency exit window
Component Part Number : N69461, N77188-01, N77193-01, N29143-1/-2, N29144-1/-2 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-277
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Chronology :
2020-03-10: Nova Bus receives a consumer complaint from a Canadian customer. 2020-03-31: A Field Report is created.
2023-02-16: Nova Bus Product Safety Working Group is informed, analysis opened.
2022-03-16: Nova Bus Product Safety Working Group decides to raise this potential regulatory non-compliance to the Nova Bus Product Safety Committee.
2023-03-28: Potential regulatory non-compliance presented to Nova Bus Product Safety Committee. No determination is made and more information is requested.
2023-04-12: Nova Bus Product Safety Committee determines a regulatory non-compliance exists.
2023-04-18: Nova Bus submits a vehicle recall report to NHTSA. Nova Bus has not received any warranty claim, property damage claim, and neither notice or claim of injury or death associated with this defect. 2023-07-12: Vehicle Information updated, Involved Components updated and Manufacturer’s identification code for this recall added.
Description of Remedy :
Description of Remedy Program : Nova Bus will release services documents to remove the emergency exit
window feature in case of emergency exits number in excess of the FMVSS 217 requirements and/or relocate the release mechanism and label and/ or relocate the chime cord installation. All costs associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The vehicle will be compliant to FMVSS 217 after the remedy is performed. The BOM logic selection has been updated with additional constraints to prevent the configuration combination of certain perimeter seating seats, certain emergency windows and certain chime cords installations. Recall Schedule :
Description of Recall Schedule : Note Nova Bus does not have a dealer network and the dates entered for
the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : JUN 09, 2023 – JUN 09, 2023
Planned Owner Notification Date : JUN 09, 2023 – JUN 09, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-277
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nova Bus (US) Inc. APR 18, 2023 NHTSA Recall No. : 23V-277 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road
PLATTSBURGH NY 12901
Company phone : 450-472-6410
Population :
Number of potentially involved : 40 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2012-2019 Nova Bus LFS
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : Certain vehicles equipped with configuration combinations of certain perimeter seating seats, certain emergency windows and certain chime cord installations.
Production Dates : SEP 14, 2012 – JUL 16, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Certain vehicles equipped with a configuration combinations of certain perimeter seating seats and certain emergency windows may have an incorrect emergency exit release mechanism and label location and be non-complaint to FMVSS 217 S5.3.1. Certain vehicles equipped with a configuration combination of certain perimeter seating seats, certain emergency of emergency windows and certain chime cord installations may have an incorrect emergency exit egress opening and be non-complaint to FMVSS 217 S5.4.1.
FMVSS 1 : 217 – Bus emergency exits and window retention and release FMVSS 2 : NR
Description of the Safety Risk : Under certain conditions, non-compliant emergency exits may increase the risk of injury if they are not readily accessible
Nova Bus has not received any warranty claim, property damage claim, and neither notice or claim of injury or death associated with this defect.
Therefore, we consider this as a proactive measure to protect the public from Part 573 Safety Recall Report 23V-277 Page 2 the potential safety risk associated with this defect.
Description of the Cause : Various customer requests satisfied leading to certain configuration combination errors with certain perimeter seating seats, certain emergency windows and certain chime cord installations Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Window
Component Description : Emergency exit window Component Part Number : NR Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2020-03-10: Nova Bus receives a consumer complaint from a Canadian customer. 2020-03-31: A Field Report is created.
2023-02-16: Nova Bus Product Safety Working Group is informed, analysis opened.
2022-03-16: Nova Bus Product Safety Working Group decides to raise this potential regulatory non-compliance to the Nova Bus Product Safety Committee.
2023-03-28: Potential regulatory non-compliance presented to Nova Bus Product Safety Committee. No determination is made and more information is requested.
2023-04-12: Nova Bus Product Safety Committee determines a regulatory non-compliance exists.
2023-04-18: Nova Bus submits a vehicle recall report to NHTSA. Nova Bus has not received any warranty claim, property damage claim, and neither notice or claim of injury or death associated with this defect. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-277
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Nova Bus will release services documents to remove the emergency exit
window feature in case of emergency exits number in excess of the FMVSS 217 requirements and/or relocate the release mechanism and label and/ or relocate the chime cord installation. All costs associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The vehicle will be compliant to FMVSS 217 after the remedy is performed. The BOM logic selection has been updated with additional constraints to prevent the configuration combination of certain perimeter seating seats, certain emergency windows and certain chime cords installations. Recall Schedule :
Description of Recall Schedule : Note Nova Bus does not have a dealer network and the dates entered for
the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : JUN 09, 2023 – JUN 09, 2023
Planned Owner Notification Date : JUN 09, 2023 – JUN 09, 2023
* NR – Not Reported

SEOCONTENT-END