215-1730 – Furnace May Overheat and Leak Carbon Monoxide – 2023-2024 Coachmen Prism Motorhomes

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STOP SALE NOTICE
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January 26, 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal
SAFETY RECALL – STOP SALE NOTIFICATION.
2023-2024 COACHMEN PRISM CLASS C MOTORHOMES
Forest River has decided that a safety defect exists in certain 2023-2024 Coachmen Class C Motorhome Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River is issuing a Stop Sale Notice effective immediately.
Please access your Home Page on Dealer Connect to verify if your Dealership has units in stock that are subject to this recall. Enter the Service Campaign number referenced above in the “Campaign Search” field, click on the “Campaign ID Number”. Next, select “MY VINS”. Not all Dealers have units in stock that are affected by this recall.
DEFECT/NONCOMPLIANCE:
The furnace may short cycle due to not having the appropriate amount of square inches of cold air return, and an inconsistent number and size of heat ducts installed to the furnace.
EVALUATION OF RISK:
If the furnace continues to short cycle, it may overheat and cause a puncture in the burn chamber, allowing carbon monoxide poisoning. This condition may lead to personal injury or death.
SERVICE PROCEDURE:
The remedy for this recall is under development.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 825-8602
SERVICE CAMPAIGN: 001064
FR ID: 215-1730

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-047
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. JAN 31, 2024 NHTSA Recall No. : 24V-047 Manufacturer Recall No. : 215-1730
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 213 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2024 Forest River Inc. Coachmen Prism Class C Motorhomes Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined using manufacturing records of when the manufacturing plant began using this new furnace.
2023 PRISM PRC24DS 42
2023 PRISM PRC24FS 121
2024 PRISM PRC24DS 8
2024 PRISM PRC24FS 42
Grand Total 213 Production Dates : AUG 04, 2022 – JAN 09, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The furnace may short cycle due to not having the appropriate amount of square inches of cold air return, and an inconsistent number and size of heat ducts installed to the furnace.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the furnace continues to short cycle, it may overheat and cause a puncture in the burn chamber, allowing carbon monoxide poisoning. This condition may lead to personal injury or death.
Description of the Cause : Manufacturing error.
Identification of Any Warning
that can Occur :
A user may notice the furnace is short cycling. Part 573 Safety Recall Report 24V-047 Page 2 Involved Components : Component Name 1 : Heat duct Component Description : Heat duct Component Part Number : N/A Component Name 2 : Cold Air return Component Description : Cold Air return Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On January 24, 2024, the manufacturing plant was reviewing the installation of the furnace cold air return and number of heat ducts being used due to an internal Pre-Delivery Inspection (“PDI”) inspection. On January 25, 2024, the manufacturing plant contacted Forest River’s Office of Corporate Compliance (“OCC”) and a research item was opened. On January 26, 2024, Forest River’s Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately following the filing of this recall. On January 31, 2024, Forest River amended the recall to reflect the remedy. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-047
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The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. The remedy will include replacement of the cold air return and the ducting for the furnace.
What is the Forest River Customer Service Phone Number? (574) 825-8602 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Prism
Forest River, Inc.
Attn: WARRANTY MANAGER PO Box 30
Middlebury, IN 46540
How Remedy Component Differs from Recalled Component :
Forest River’s manufacturing plant will install the correct cold air return grill, heating duct sizes and number of heat ducts per the manufacture of the furnaces’ requirements.
Affected Component – Heat duct P/N N/A
Affected Component – Cold Air return P/N N/A
Identify How/When Recall Condition was Corrected in Production :
The week of January 25, 2024, the manufacturing plant began remedying all vehicles in production and the shipping yard was put on hold until all vehicles could be remedied. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAR 06, 2024 – MAR 06, 2024
Planned Owner Notification Date : MAR 06, 2024 – MAR 06, 2024
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-047
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. JAN 26, 2024 NHTSA Recall No. : 24V-047 Manufacturer Recall No. : 215-1730
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 213 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2024 Forest River Inc. Coachmen Prism Class C Motorhomes Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined using manufacturing records of when the manufacturing plant began using this new furnace.
2023 PRISM PRC24DS 42
2023 PRISM PRC24FS 121
2024 PRISM PRC24DS 8
2024 PRISM PRC24FS 42
Grand Total 213 Production Dates : AUG 04, 2022 – JAN 09, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The furnace may short cycle due to not having the appropriate amount of square inches of cold air return, and an inconsistent number and size of heat ducts installed to the furnace.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the furnace continues to short cycle, it may overheat and cause a puncture in the burn chamber, allowing carbon monoxide poisoning. This condition may lead to personal injury or death.
Description of the Cause : Manufacturing error.
Identification of Any Warning
that can Occur :
A user may notice the furnace is short cycling. Part 573 Safety Recall Report 24V-047 Page 2 Involved Components : Component Name 1 : Heat duct Component Description : Heat duct Component Part Number : N/A Component Name 2 : Cold Air return Component Description : Cold Air return Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On January 24, 2024, the manufacturing plant was reviewing the installation of the furnace cold air return and number of heat ducts being used due to an internal Pre-Delivery Inspection (“PDI”) inspection. On January 25, 2024, the manufacturing plant contacted Forest River’s Office of Corporate Compliance (“OCC”) and a research item was opened. On January 26, 2024, Forest River’s Corporate Recall Committee voted to recall. A Stop Sale Notice will be issued immediately following the filing of this recall. Description of Remedy :
Description of Remedy Program : The remedy is not available at this time. Once the remedy is available, the
573 will be updated.
What is the Forest River Customer Service Phone Number? (574) 825-8602 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-047
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The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component :
Forest River’s manufacturing plant will install the correct cold air return grill, heating duct sizes and number of heat ducts per the manufacture of the furnaces’ requirements.
Affected Component – Heat duct P/N N/A
Affected Component – Cold Air return P/N N/A
Identify How/When Recall Condition was Corrected in Production :
The week of January 25, 2024, the manufacturing plant began remedying all vehicles in production and the shipping yard was put on hold until all vehicles could be remedied. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : MAR 06, 2024 – MAR 06, 2024
Planned Owner Notification Date : MAR 06, 2024 – MAR 06, 2024
* NR – Not Reported

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RECALL 24V047 / 2024-044 REMEDY INSTRUCTIONS
Make(s): PRISM
Model(s): MANY, SEE BELOW
Model Year(s): 2023 – 2024
Concern:
The furnace may short cycle due to not having
the appropriate amount of square inches of cold
air return and have an inconsistent number and
size of heat ducts installed to the furnace.
Repair Code: RC-024-01-00-004482
Allotted Time: 1.00 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: NO
Prior Authorization Required: YES
Part(s) Kit Number: F100515585
Part(s) Return: NO, FIELD DESTROY
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
CERTAIN 2023 – 2024 PRISM: PRC24DS, PRC24DSC, PRC24FS & PRC24FSC
ORDER PART KIT:
• ONE PART KIT PER VEHICLE
PARTS KIT CONTENTS:
1 – 4” FURNACE COLLAR
2 – 4” CLAMPS
1 – 4” ROTAIR
1 – 4” X 36” FURNACE DUCT
1 – COLD AIR RETURN
REMEDY:
STEP 1: LOCATE THE FURNACE COLD AIR RETURN (PANEL/WOOD INSERT WITH 14 LOUVERS, NEAR THE FLOOR);
• REMOVE AND SET ASIDE THE FOUR SCREWS;
• DESTROY THIS COLD AIR RETURN;
STEP 2: REMOVE 2” ROTAIR & CLAMP LOCATED IN THE BATHROOM;
• REMOVE AND SET ASIDE THE SCREWS HOLDING THE ROTAIR TO THE BATHROOM WALL
STEP 3: REMOVE 2” COLLAR FROM THE FURNACE;
STEP 4: INSTALL 4” COLLAR TO THE FURNACE IN WHERE THE 2” COLLAR WAS;
• USING FLANGE TABS, SPIN THE COLLAR INTO LOCKED POSITION
STEP 5: CONNECT 4” FURNACE DUCT TO 4” ROTAIR USING A 4” CLAMP;
STEP 6: ROUTE THE 4” FURNACE DUCT BACK TO THE FURNACE FOLLOWING THE OLD 2” FURNACE DUCT;
STEP 7: CONNECT THE 4” FURNACE DUCT TO THE 4” COLLAR (INSTALLED AT STEP 4) ONTO THE FURNACE USING A 4” CLAMP;
STEP 8: RESECURE THE NEW 4” ROTAIR TO THE BATHROOM WALL USING THE SAME SCREWS AND HOLES;
STEP 9: INSTALL THE NEW COLD AIR RETURN USING THE FOUR SCREWS, IN THE SAME SCREW HOLES OF THE CABINET;
STEP 10: CLEAN AREA OF DEBRIS;
NOTICE: IT MAY BE NECASSORY TO ROUT THE FURNACE DUCTING THROUGH/AROUND PLUMBING. ENSURE THAT THE 4” FURNACE DUCT DOES NOT BECOME “EGG SHAPED” OR DEFORMED. IT IS IMPORTANT THAT THE AIR HAVE THE PROPER DISCARGE.

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IMPORTANT SAFETY RECALL
Page 1 of 2
February 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River has decided that a safety defect exists in certain 2023-2024 Coachmen Prism 24DS and 24FS Class C Motorhome Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 08/04/2022 through 01/09/2024.
DEFECT/NONCOMPLIANCE:
The furnace may short cycle due to not having the appropriate amount of square inches of cold air return, and an inconsistent number and size of heat ducts installed to the furnace.
EVALUATION OF RISK:
If the furnace continues to short cycle, it may overheat and cause a puncture in the burn chamber, allowing carbon monoxide poisoning. This condition may lead to personal injury or death.
SERVICE PROCEDURE:
Dealership Service Department procedures can be found on Dealer Connect.
PRIOR AUTHORIZATION IS REQUIRED.
DEALER REPAIR CODES: Dealer Connect
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
24V047
2024-044
RC-024-01-00-004482
REPLACE COLD AIR RETURN AND FURNACE DUCTING
1.0 HRS
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 825-8602
The Recall shall be considered the utmost priority to remedy the 2023-2024 Coachmen Prism Class C Motorhome in question. The retail consumer shall not be charged any amount of monies for remedy to their 2023-2024 Coachmen Prism Class C Motorhome listed under this Recall.
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 24V047
CANADA RECALL: 2024-044
FR ID: 215-1730
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IMPORTANT SAFETY RECALL
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If your dealership has already performed the remedy to 2023-2024 Coachmen Prism Class C Motorhome, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2023-2024 Coachmen Prism Class C Motorhome in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Forest River, Inc.
Office of Corporate Compliance

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Corporate Compliance PO Box 30 Middlebury, In 46540
February 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2023-2024 Coachmen Prism 24DS and 24FS Class C Motorhome Recreational Vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
DEFECT/NONCOMPLIANCE:
The furnace may short cycle due to not having the appropriate amount of square inches of cold air return, and an inconsistent number and size of heat ducts installed to the furnace.
EVALUATION OF RISK:
If the furnace continues to short cycle, it may overheat and cause a puncture in the burn chamber, allowing carbon monoxide poisoning. This condition may lead to personal injury or death.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The remedy will include replacement of the cold air return and the ducting for the furnace. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Prism
Forest River, Inc.
Attn: WARRANTY MANAGER
PO Box 30
Middlebury, IN 46540
NHTSA RECALL: 24V047
CANADA RECALL: 2024-044
FR ID: 215-1730
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WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 825-8409
CUSTOMER SERVICE
(574) 825-8487
If after contacting your dealer and/or our customer care helpline, should you have additional questions in regard to this recall, you may contact:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2024-044
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 24V047
Sincerely,
Forest River Inc.
Office of Corporate Compliance************************************************************************************************************** 

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