1001 – VSC Software May Cause Engine Shutdown – 2024 LiveWire S2DM (S2 Del Mar) Motorcycles

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-149
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
LIVEWIRE EV, LLC FEB 26, 2024 NHTSA Recall No. : 24V-149 Manufacturer Recall No. : 1001 Manufacturer Information :
Manufacturer Name : LIVEWIRE EV, LLC Address : 3700 W. Juneau Ave.
Milwaukee WI 53208
Company phone : 8553874337
Population :
Number of potentially involved : 523 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2024-2024 LiveWire S2DM Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : HYBRID ELECTRIC
Descriptive Information : Certain 2024 LiveWire (S2DM) model motorcycles within the production build range are part of the recall population. These motorcycles contain software in the Vehicle Supervisory Controller (VSC) that is the subject of this recall. The number of this make/model/year covered by this recall is 523. Motorcycles outside of the affected population have updated VSC software. Production Dates : JUL 26, 2023 – JAN 30, 2024
VIN Range 1 : Begin : 1HD3GCYB0RB550038 End : 1HD3GCYHXRB550939 ✔ Not sequential Description of Defect :
Description of the Defect : The Vehicle Supervisory Control (VSC) software on the subject MY24 LiveWire S2DM model motorcycles may, during certain operating conditions, initiate a shutdown of the electric vehicle powertrain without providing an indication to the rider prior to initiating the shutdown sequence. If this occurs while in motion, the vehicle may not be able to be restarted.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Unexpected loss of propulsion while the vehicle is in motion without the
ability to restart may increase the risk of a crash.
Description of the Cause : On the affected population, the Vehicle Supervisory Controller (VSC) may initiate a shutdown of the electric vehicle powertrain due to exceeding
software voltage thresholds. Part 573 Safety Recall Report 24V-149 Page 2 Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Power Electronics Unit
Component Description : Vehicle Supervisory Controller (within the Power Electronics Unit) Component Part Number : 73100005 Supplier Identification : Component Manufacturer
Name : LiveWire EV, LLC Address : 3700 W. Juneau Ave.
Milwaukee Wisconsin 53208
Country : United States Chronology :
12/15/2023 – LiveWire’s Service organization was notified of a report involving an alleged unexpected loss of propulsion on a LiveWire motorcycle.
01/22/2024 – The Technical Subcommittee (TSC) launched a formal investigation of this issue. 01/23/2024 – 02/01/2024 – The TSC conducted a warranty/field service review, which identified two additional reports of a loss of propulsion that appeared to be potentially related to the Vehicle Supervisory Controller (VSC). (None of the reported incidents involved reports of a crash or injuries.)
02/02/2024 – The TSC concluded its investigation and the root cause was determined to be related to software in the VSC. The TSC escalated the matter to the Field Action Committee (FAC).
02/13/2024 – The FAC reviewed the TSC’s findings and analysis and escalated the matter to LiveWire’s Executive Decision Authority (EDA).
02/16/2024 – Based upon the information developed during the investigation, the EDA authorized a recall to address this condition. There have been no reports of crashes or injuries related to this issue The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-149
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : These motorcycles have the opportunity to be updated via firmware over
the air (FOTA) via the telematics control unit (TCU) onboard each bike. This FOTA update was launched on 2/6/2024. Owners of affected motorcycles will be notified of this option to update their motorcycles. Instructions will be provided in the Owner Letter. Alternatively, owners of affected motorcycles will be informed that they may arrange service with an authorized LiveWire dealer, who will update the software on the Vehicle Supervisory Controller at no charge to the customer. Pursuant to 49 CFR 577.11(e), LiveWire requests that it be exempt from providing a notification of a reimbursement plan. Any pre-notification product failure would have been addressed under the manufacturer’s limited warranty.
Accordingly, no person would be eligible for reimbursement pursuant to 573.13. How Remedy Component Differs from Recalled Component : The updated VSC software calibration revises the software thresholds which can cause the shutdown of the electric vehicle powertrain. In addition, the updated VSC software includes a provision to provide notice to a rider, via a limited performance mode, if a voltage threshold is being approached. Identify How/When Recall Condition was Corrected in Production : Beginning on or about 02/07/2024, production vehicles began receiving updated software. Recall Schedule :
Description of Recall Schedule : Prior to making the recall determination, a service bulletin was sent to
dealers on 2/08/2024 and updated on 2/13/2024. The dealer notification for the recall will occur between 2/29 and 3/4/2024. The Owner Letters will be mailed between 3/5 and 3/12/2024.
Planned Dealer Notification Date : FEB 29, 2024 – MAR 04, 2024
Planned Owner Notification Date : MAR 05, 2024 – MAR 12, 2024
* NR – Not Reported

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SERVICE BULLETIN
L1010 2024-03-04
L 1010: RECALL 1001 – 2024 LIVEWIRE S2 DEL MAR VSC SOFTWARE
Reason for Revision
Refer to Table 1.
Table 1. Document History
Date Rev Revision {Rev) Description
2024-03-
04 Initial release –
For vehicles updated via FOT A, the recall will be closed
automatically within 1-3 day. No claim is required in this
situation.
The update via DT II is comprised of a VSC update. Perform
the update in the following order:
1. Verify that vehicle is part of recall 1001 and that the recall
still requires completion.
a. H-Dnet.com > FAVORITES> MY TOOLBOX> Vehicle
Purpose for Service Bulletin Information
This bulletin informs dealers that LiveWire has learned that on
certain Model Year 2024 S2DM Del Mar® model motorcycles
the Vehicle Supervisory Controller (VSC) software 13.1.16.2 /
calibration 13.1.8.2 may, during certain operating conditions,
initiate a shutdown of the Electric Vehicle Powertrain (EVPT)
without providing an indication to the rider prior to initiating
the shutdown sequence. If this occurs while in motion, the
vehicle may not be able to be restarted. Unexpected loss of
propulsion while in motion without the ability to restart may
increase the risk of a crash.
NOTE
If recall 1001 being installed via Digital Technician II (OT II) it can
only be performed by a LiveWire branded dealership.
DIGIT AL TECHNICIAN II (PART NUMBER: HD-48650)
Vehicles Affected
2024 S2DM Del Mar
Markets Affected
US markets only.
Required Dealer Action
Table 2.
Action Resolution Reauired
Actionable:
YES~
Any vehicle, component or software related issues
must be performed according to the service bulletin
orocedure.
For this recall, the customer has the ability to install the update
themselves via a Firmware Over the Air (FOT A) update, and
does not require a dealership visit. This update was launched
on February 6, 2024 and some motorcycles in the recall
population have already been updated.
b. Enter the Vehicle Identification Number (VIN) of the
vehicle in question.
2. Verify that Electric Vehicle Supply Equipment (EVSE) is
disconnected.
3. Connect a Lithium-Ion (Li-ion) compatible battery charger
with at least 4 A output to vehicle’s 12 V battery.
4. Place vehicle in ACCESSORY MODE.
5. Connect DT II and Techlink 3 (TL-3) to vehicle.
• DIGITAL TECHNICIAN II (PART NUMBER: HD-48650)
• TECHLINK 3 (PART NUMBER: HD-48650-TL3)
6. Upload vehicle information.
7. Verify current calibration.
a. Click Reflash.
b. Compare current to available calibration. Refer to Table
3.
c. If current calibration differs in any way, update is
needed.
Table 3. VSC Software
(1) Current Software I Available Software
13.1.16.2 I 13.3.11.2
(1) Software number may differ from what is shown in table.
VSC Reflash
1. Click VSC.
2. ClickOK.
3. Click software 13.3.11.2 / calibration 13.3.3.2
4. ClickOK.
5. Follow instructions on DT II screens as they appear and
click OK as needed.
NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
WARRANTY
ROUTING SERVICE MANAGER SALES MANAGER PARTS MANAGER PROCESS LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO
MANAGER
INITIAL HERE
6. When “turn key OFF” screen appears, turn vehicle OFF for
2 minutes instead of 20 seconds. Click OK.
a. LiveWire vehicles need more time for all modules to
completely turn off and allow them to update.
7. After waiting 2 minutes with the vehicle OFF, place vehicle
in ACCESSORY MODE.
8. Verify DT 11/TL-3 are communicating with the vehicle.
a. If DT 11/TL-3 are not communicating with vehicle, reboot
DTII.
9. Click Reflash.
10. Are the VSC current and available calibrations the same?
a. Yes. Recall update complete.
b. No. Start update procedure again. Go to Step 1.
Credit Procedure
Upon submission of the properly completed claim, dealers are
credited 0.2 hours of labor time for performing the procedure.
Submit campaign events on their own warranty claim. Do not
mix claims with other warranty events.
NOTE
Enter bulletin number into comment section of claim.
Submit a warranty claim per Table 4 for all vehicles updated
via. DT II. There is no need to add a labor code to the claim;
the labor code will be automatically added upon submission ..
Table 4.
ITEM DATA
Claim Type Recall Claim
Fix ID – Found in Recall Number C
Customer Concern Code 1001
Condition Code 9981
Problem Part Number 73100005
Labor Time 0.2 hours
2/2 L1010

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IMPORTANT SAFETY RECALL
This notice applies to your motorcycle, VIN # 1HD3GCYB6RB
March 5, 2024
LiveWire Recall No. 1001
NHTSA Recall No. 24V-149
Dear LiveWire® Motorcycle Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
LiveWire EV, LLC has decided that a defect which relates to motor vehicle safety exists in certain
model year 2024 S2DM Del Mar® motorcycles. We are notifying you because our records indicate
that you may own one of the affected motorcycles.
What is the Issue?
The Vehicle Supervisory Controller (VSC) may initiate a shutdown of the Electric Vehicle
powertrain, as a result of internal software voltage thresholds being exceeded, without providing
an indication to the rider prior to initiating the shutdown sequence. While in motion, the vehicle
may not be able to be restarted. Unexpected loss of propulsion while in motion without the
ability to restart may increase the risk of a crash.
What Should You Do?
A dealer visit is not required. A Firmware Over the Air (FOTA) update that addresses this issue was
launched on February 6, 2024. If you have already completed the download and installation of the
update on your motorcycle (which requires you to accept the update), no further action is required.
If you are unsure whether the update was completed on your motorcycle, please call LiveWire
Customer Service at 1-855-387-4337 or your authorized LiveWire® motorcycle dealer, who can
check the status of your software. You may also check the recall status online by visiting www.nhtsa.
gov/recalls and entering your Vehicle Identification Number (VIN). (There may be up to a two-week
delay following the recall update to your motorcycle.) If your motorcycle has not received the update,
you may complete the download and installation yourself. These steps can be found in your Owner’s
Manual in the Firmware Over the Air (FOTA) section (on page 114-115) or, if you prefer, you may
schedule an appointment to have the updated VSC calibration installed at an authorized LiveWire®
dealer at no cost to you. The update is available at authorized dealers now and should take less than
30 minutes. However, due to scheduling, the dealer may require your motorcycle for a longer period.
If the recall service is performed at a dealer, you will be asked to sign a recall claim.
If you have sold your motorcycle and have an address for the current owner, it is important that
you forward this notice to the new owner. Alternatively, you may contact us at the LiveWire phone
number listed below and provide us with the new contact information so that we may notify the new
owner of this recall. Also, federal law requires that any vehicle lessor receiving this recall notice must
forward a copy of this notice to the lessee within ten (10) days.
What If You Have Additional Questions or Concerns?
For more information regarding eligibility, to locate a dealer, or if you take your motorcycle to
your dealer on a mutually agreed upon date and they are unable to perform the required service
to your satisfaction, please contact LiveWire EV, LLC for immediate assistance at 1-855-387-
4337.
If you believe that LiveWire has failed or is unable to remedy this defect in a reasonable
time or without charge, you may write the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Auto
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We regret any inconvenience this may cause you, but we are initiating this action in the interest
of your personal safety and satisfaction with your LiveWire® motorcycle. Thank you for your
cooperation.
Sincerely,
LiveWire EV, LLC
Recall 1001

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IMPORTANT SAFETY RECALL INFORMATION
Safety Recall Campaign 1001
MY24 LiveWire® S2DM Del Mar® VSC Software
To: US LiveWire® Dealers
Roles: Dealer Operator, General Manager, All P&A Roles, All Service Roles, Vehicle Sales Manager
February 29, 2024
Dear Dealer:
LiveWire has learned that on certain Model Year 2024 S2DM Del Mar® model motorcycles the Vehicle Supervisory Controller (VSC) software 13.3.16.2 / calibration 13.1.8.2 may initiate a shutdown of the Electric Vehicle powertrain, as a result of internal software voltage thresholds being exceeded, without providing an indication to the rider prior to initiating the shutdown sequence. While in motion, the vehicle may not be able to be restarted. Unexpected loss of propulsion while in motion without the ability to restart may increase the risk of a crash. Accordingly, LiveWire is conducting a safety recall (Campaign 1001) to address this condition.
On 2/6/2024, LiveWire launched a Firmware Over the Air (FOTA) update to provide a new calibration that resolves this issue, and some motorcycles in the recall population have already been updated. The owner notification letter will advise owners how to download and install the update. They will also be given the option of having the update performed at a LiveWire® dealer.
Owners who are uncertain whether their vehicle has previously been updated with the current software will be instructed to contact LiveWire Customer Service or a LiveWire® dealer for confirmation. If you are contacted by a vehicle owner, before scheduling service, you should determine whether their motorcycle has been updated by calling LiveWire at 833-951-7433. If the update has not been performed and the owner chooses to schedule installation at the dealer, follow the procedure outlined in the Service Bulletin L1010 (the “Bulletin”). Additionally, as part of Campaign 1001, any affected Power Electronic Units (PEUs – part number 73100005) in your service parts inventory must also be remedied. (The VSC software is within the PEU.) The bulletin outlines the repair and credit procedures for the recall update and provides additional relevant information.
In the interest of our customers’ safety, and as required by federal law, you may sell but not deliver any affected motorcycles in your new vehicle inventory until the software updated has been performed. Please refer to H-Dnet / My Toolbox / Warranty Campaign Center. Select “Safety Campaign Open VIN list,” then select “1001” Campaigns to view the VIN list.
In accordance with federal regulations administered by the National Highway Traffic Safety Administration (NHTSA) and other appropriate market-specific government agencies, LiveWire expects to notify all affected owners of record of this recall during the week of March 5, 2024.
If you have any questions related to this recall, you can contact us at:
• U.S. dealers: Call 1-833-951-7433.
LiveWire takes pride in the quality standards and controls we employ in our drive to lead the industry and deliver the world’s most desirable electric motorcycles. Thank you for your cooperation.
Sincerely,
LiveWire EV, LLC
Recall 1001
Recall 1001 Model Year List (production date range: July 26, 2023 to January 30, 2024)
Year
Model
Market
2024
S2DM Del Mar
United States
Key Dates:
• The Firmware Over the Air (FOTA) update to address this issue was launched on February 6, 2024.
• Between February 29 and March 5, 2024 – Dealer Communication and Service Bulletin released.
• Between March 5 and March 12, 2024 – Owner Letters mailed.

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