February 18, 2019 NHTSA CAMPAIGN NUMBER: 19V106000
Spare Tire Carrier May Detach from Rear Wall
If the spare tire carrier
detaches, it may become a road hazard, increasing the risk of crash.
NHTSA Campaign Number: 19V106
Manufacturer Keystone RV Company
Components EQUIPMENT
Potential Number of Units Affected 239
Summary
Keystone RV Company (Keystone) is recalling certain 2019 Keystone Bullet Crossfire recreational trailers equipped with a rear-wall mounted spare tire carrier. The spare tire carrier was improperly mounted, possibly resulting in the carrier detaching from the rear wall.
Remedy
Keystone has notified owners, and dealers will inspect the trailers and correctly install the tire carrier, as necessary, free of charge. The recall began on March 8, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 19-345.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-106
Safety Advisory: 19-345
March 8, 2019
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019 Keystone Bullet Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population have a spare tire carrier that may not have adequate support in the rear wall of the unit. Under certain conditions during travel, the spare tire carrier can loosen and detach from the rear wall creating a road hazard, which can increase the risk of a crash. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect all affected models and move backers as needed. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
1 Affected Product
Vehicle
| KEYSTONE | BULLET CROSSFIRE | 2019 |
9 Associated Documents
Miscellaneous Document – 19-345 tweet screenshot
RMISC-19V106-3459.pdf 20.318KB
Manufacturer Notices(to Dealers,etc) – 19-345 Bullet Tire Carrier Recall Dealer Letter
Recall Acknowledgement
RCAK-19V106-1092.pdf 245.656KB
Defect Notice 573 Report
RCLRPT-19V106-9695.PDF 214.07KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V106-9695.pdf 90.317KB
Remedy Instructions and TSB
RCRIT-19V106-1092.pdf 183.312KB
Miscellaneous Document – 19-345 Bullet Tire Carrier – Web
RMISC-19V106-1556.pdf 63.473KB
Miscellaneous Document – Recall 19-345 Bullet Crossfire Tire Carrier DEALER EMAIL
RMISC-19V106-0808.pdf 135.124KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V106-1345.PDF 211.14KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V106-6849.PDF 211.243KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V106-6596.PDF 211.322KB
Recall Quarterly Report #4, 2019-4
RCLQRT-19V106-1118.PDF 211.436KB
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