January 20, 2020 NHTSA CAMPAIGN NUMBER: 20V031000
Lack of display information may cause operator confusion, increasing the risk of a crash.
NHTSA Campaign Number: 20V031
Manufacturer Arcimoto Inc
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 50
Summary
Arcimoto Inc. (Arcimoto) is recalling certain 2019 FUV motorcycles. Due to an electrical interference within the electrical harnesses and modules, the instrument cluster display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 123, “Motorcycle Controls and Displays.”
Remedy
Arcimoto will notify owners, and dealers will install a flyback/damping-diode to the exterior of the wiper motor to block a power surge, add filter and surge protection to display backer board or inline to upgrade display’s ability to block electrical noise, and install Check RAM
Corruption (CRC) software. All services will be performed free of charge. The recall began January 21, 2020. Owners may contact Arcimoto customer service at 1-541-683-6293.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
Arcimoto, Inc.
This notice applies to your vehicle: 7F7ATR31XXXXXXXXX
January XX, 2020
Safety Recall: Display Corruption Due to Electrical Interference
NHTSA Recall: 20V031
Dear <First name, Last name>:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Arcimoto has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year FUVs.
Why is your vehicle being recalled?
Your vehicle may experience intermittent display corruption and loss of display information, due to electrical interference within the Arcimoto FUV electrical harnesses and modules. As such, these vehicles fail to comply with the requirement of FMVSS 123 for continuous, accurate controls and displays. This lack of uninterrupted display information could cause operator confusion in circumstances, increasing the risk of a crash.
What will we do?
A trained Arcimoto Service Technician will remedy the display corruption defect by implementing a three-phase remedy program: Phase One installs new software to perform display checks, Phase Two blocks any wiper motor power surge and upgrades the display’s ability to block electrical noise, Phase Three installs new software to actively prevent display corruption. The replacement will be performed at no cost and each phase can take up to one hour to complete.
What should you do?
Contact Arcimoto to schedule a service appointment.
Do you have questions?
Do not hesitate to contact Arcimoto at (541) 683-6293 should you have any questions or concerns.
If after contacting Arcimoto, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V791.
We apologize for any inconvenience this recall may cause you.
Thank you for being an Arcimoto customer.
Sincerely,
Arcimoto, Inc.
Tel: (541) 683-6293
2034 W. 2nd Avenue, Eugene, OR 97402
1 Affected Product
Vehicle
| ARCIMOTO | FUV | 2019 |
1 Associated Document
Recall Acknowledgement
Non-Compliance Notice 573 Report
RCLRPT-20V031-7978.PDF 214.509KB
Owner Notification Letter(Part 577)
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