Recall 22-424 – Circuit Not Properly Grounded – 2022 Crossroads Sunset Travel Trailers

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «ZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a circuit that is not properly protected by a ground-fault circuit interrupter (GFCI). The outside receptacle is not properly protected by a GFCI and is not installed according to code under NFPA 70, which could lead to an increased risk of personal injury. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to wire the circuit properly so that the outside receptacle is properly protected. The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-117 Safety Advisory: 22-424 October 20, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Do not use the outside receptacle until the circuit is wired properly. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions

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SAFETY ADVISORY # 22-424 Sunset GFCI Wiring Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a circuit that is not properly protected by a ground-fault circuit interrupter (GFCI). The outside receptacle is not properly protected by a GFCI and is not installed according to code under NFPA 70, which could lead to an increased risk of personal injury. Models Included: 2022 Sunset Travel Trailers: 330SI Serial Number Range: N5351450 – N5352159 Parts Required: 2 – KRV # 107256 – Recept – Blank – Junction – SC014-S3 – P & S (This part may be ordered in bulk without a VIN) Tools Required: – Screw gun – wire strippers/cutters – pliers – flat screw driver Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. There are two production scenarios. The remedy is to switch the two 12/2 NMS cable (aka Romex wires) under the bathroom vanity by adding two inline junction boxes and testing for proper operation of the fireplace and inverter circuit in the living room slide out. If fireplace and inverter circuit are not function properly, proceed with the second scenario by switching the amp connector for the fireplace with amp connector for the inverter in the slide-out. REPAIR INSTRUCTIONS Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels. Disconnect 120VAC and 12VDC power. Step 2 Under the bathroom vanity, remove the access panel and locate the two 12/2 wires, see Figure 1. Step 3 Make a mark with a permanent marker on one of the wires. Cut both wires and pull in excess from the floor or wall. Keystone RV Company 4/14/22 Fig. 1 Safety Advisory 22-424 Page 2 of 2 Step 4 Using the 2 junction boxes, KRV # 107256 – Recept – Blank – Junction – SC014-S3 – P & S, switch the circuits so that one box has a 12/2 Romex with a line and one without. Repeat for the second junction box, see Figure 2. Step 5 Once the connections have been made, secure the junction boxes and turn on 120VAC power. Test fireplace and inverter circuits. If everything tests proper, reinstall access panel and continue to warranty reimbursement. Step 6 If the fireplace and TV/recepts are reversed in the slide room, disconnect 120VAC power. Remove the fireplace to access the 120VAC amp connectors for the slide room. Step 7 Disconnect both amp connectors and switch the circuits. Connect 120VAC power and test circuit function for the fireplace and TV/recept in slide room, and the GFCI receptacles. Step 8 Proceed to warranty reimbursement. WARRANTY REIMBURSEMENT REPAIR Submit the claim on Key Express using Flat Rate Code # 7142442A In the Complaint section note: Safety Advisory # 22-424 In the Cause section note: Safety Advisory # 22-424 In the Correction section note: Repaired wiring and all circuits function as designed. The amount of time authorized for this repair is 1.0 hour. PARTS DISPOSITION No part return. Please call Keystone RV Customer Service at 844-361-8455 if you have any questions. Fig. 2

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a circuit that is not properly protected by a ground-fault circuit interrupter (GFCI). The outside receptacle is not properly protected by a GFCI and is not installed according to code under NFPA 70, which could lead to an increased risk of personal injury. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to wire the circuit properly so that the outside receptacle is properly protected. The service and parts required for this corrective action will be provided at no charge to you. Do not use the outside receptacle until the circuit is wired properly. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-117 Safety Advisory: 22-424 April 21, 2022

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,~ KEvsroNE Dutchmen ~- RV COMPANY You are receiving this communication as you are a Key Express user at your dealership. SAFETY ADVISORY 22-424 Keystone, Dear: Safety Recall: US: 22V-117 CAN: 2022-112 Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population have a circuit that is not properly protected by a ground-fault circuit interrupter (GFCI). The outside receptacle is not properly protected by a GFCI and is not installed according to code under NFPA 70, which could lead to an increased risk of personal injury. The vehicles included in the recall are: 2022 Sunset Travel Trailers, Model 330SI Serial Number Range: N5351450 – N5352159 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. Please log-in to Key Express for your list of VINs in campaign # 22-424. Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Please click here for a CORY. of Safety AdvisorY. 22-424 which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada PO Box 2000 • Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keY.stonerv.com Keystone RV I 2425 Davis Drive, Goshen, IN 46526 Unsubscribe {reciRient’s email} . .!J.Rdate Profile I Constant Contact Data Notice Sent by [email protected] powered by Try email marketing for free today!

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-424 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population have a circuit that is not properly protected by a ground-fault circuit interrupter (GFCI). The outside receptacle is not properly protected by a GFCI and is not installed according to code under NFPA 70, which could lead to an increased risk of personal injury. The vehicles included in the recall are: 2022 Sunset Travel Trailers, Model 330SI Serial Number Range: N5351450 – N5352159 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» «VIN5» «VIN6» «VIN7» «VIN8» «VIN9» «VIN10» — Serial numbers with ‘*’ have been retail sold — Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-424, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-117 CAN: 2022-112 Safety Advisory: 22-424 April 21, 2022

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-117 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : MAR 04, 2022 NHTSA Recall No. : 22V-117 Manufacturer Recall No. : 22-424 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 95 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Crossroads Sunset 330SI Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 330SI floor plans Production Dates : NOV 30, 2021 – FEB 10, 2022 VIN Range 1 : Begin : 4YDTSSR2XN5351450 End : 4YDTSSR2XN5352159 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population have a circuit that is not properly protected by a ground-fault circuit interrupter (GFCI). FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The outside receptacle is not properly protected by a GFCI and is not installed according to code under NFPA 70, which could lead to an increased risk of personal injury. Description of the Cause : The outside receptacle is not ground fault protected. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-117 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Recept Component Description : Recept – Blank – Junction – SC014-S3 – P & S Component Part Number : 107256 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 2/16/2022 – Report was made during a routine audit that the outside receptacle was not GFCI protected. 2/17/2022 – Investigation opened. All affected Sunsets were put on hold and circuits were inspected. Range and scope to be determined. 2/25/2022 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is to wire the circuit properly so that the outside receptacle is properly protected. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The outside receptacle will be properly protected once the circuit is wired properly. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : APR 25, 2022 – APR 25, 2022 Planned Owner Notification Date : APR 25, 2022 – APR 25, 2022 Part 573 Safety Recall Report 22V-117 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-117 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : MAR 02, 2022 NHTSA Recall No. : 22V-117 Manufacturer Recall No. : 22-424 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 95 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Crossroads Sunset 330SI Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 330SI floor plans Production Dates : NOV 30, 2021 – FEB 10, 2022 VIN Range 1 : Begin : 4YDTSSR2XN5351450 End : 4YDTSSR2XN5352159 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population have a circuit that is not properly protected by a ground-fault circuit interrupter (GFCI). FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The outside receptacle is not properly protected by a GFCI and is not installed according to code under NFPA 70, which could lead to an increased risk of personal injury. Description of the Cause : The outside receptacle is not ground fault protected. Identification of Any Warning that can Occur : NR Involved Components : Part 573 Safety Recall Report 22V-117 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NA Component Description : NA Component Part Number : NA Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 2/16/2022 – Report was made during a routine audit that the outside receptacle was not GFCI protected. 2/17/2022 – Investigation opened. All affected Sunsets were put on hold and circuits were inspected. Range and scope to be determined. 2/25/2022 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is to wire the circuit properly so that the outside receptacle is properly protected. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The outside receptacle will be properly protected once the circuit is wired properly. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : APR 25, 2022 – APR 25, 2022 Planned Owner Notification Date : APR 25, 2022 – APR 25, 2022 Part 573 Safety Recall Report 22V-117 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported

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