Recall 22-427 – Coupler Improperly Welded – 2022 Keystone Bullet, Outback, & Passport Travel Trailers

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «ZIPpllus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Bullet, Outback, Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a coupler hitch that may have not been welded properly on the bottom of the coupler. Under certain conditions during travel, the coupler welds may fail causing a separation of the trailer and tow vehicle which could lead to an increased risk of vehicle crash or personal injury. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to visually inspect the welds on the bottom of the coupler, if the bottom of the coupler is spot welded, it will need to be replaced. The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-195 Safety Advisory: 22-427 October 20, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Inspect the bottom of the coupler for proper welds. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions

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SAFETY ADVISORY # 22-427 Norco Coupler Welds Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a coupler hitch that may have not been welded properly. Under certain conditions during travel, the coupler welds may fail causing a separation of the trailer and tow vehicle which could lead to an increased risk of vehicle crash or personal injury. Models Included: Year Model Serial Number Ranges 2022 Bullet – All East Coast Models ND430516 – ND430755 NT430150 – NT431027 2022 Outback – All Models NB450084 – NB450833 2022 Passport – All East Coast Models ND410671 – ND410869 Parts Required per Inspection: 1 – KRV # 534192- Frame – Coupler – 2 5/16″ (This part requires a VIN to be ordered) Tools Required: – Welder – Grinder This Safety Advisory requires a Pre-Authorization & Photograph if welds are incorrect. Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to visually inspect the welds on the bottom of the coupler, if the bottom of the coupler is spot welded, it will need to be replaced. If welds are incorrect a picture of the bottom of the coupler is required. REPAIR INSTRUCTIONS – SEE FOLLOWING NORCO INSTRUCTIONS Keystone RV Company 5/10/22 RCL.2022.002 REV A Pacific Trailer Products, Inc. Coupler Recall 22E-003V NORCO INDUSTRIES APPROVED INSPECTION PROCEDURE STEP 1: VISUAL INSPECTION 1) Inspection location: Bottom side of coupler located at the front end of the a-frame. 2) Underneath the coupler, use a flashlight to inspect the welds at each side of the bottom coupler plate. a. To Pass Inspection: A weld bead should run along each side of the plate. b. To Fail Inspection: A weld bead will not run along the side of the plate and there will only be tack welds PASS (Painted View) FAIL (Unpainted View) Weld along edges Missing Weld along edge Tack Weld Only RCL.2022.002 REV A Pacific Trailer Products, Inc. Coupler Recall 22E-003V NORCO INDUSTRIES APPROVED REPAIR PROCEDURE STEP 2: REPAIR IF VISUAL INSPECTION FAILS 1) In a circumstance that the coupler is only tack welded on the underneath plate, the coupler will need to be replaced by a qualified welder. 2) Safely support the front of the RV with jack stands and remove the tongue jack. 3) Carefully cut through the perimeter welds of the coupler allowing the defective coupler to be removed. Use caution not to damage the draw tubes when cutting through the welds. 4) Using a grinder, remove any excess weld from the draw tubes once the coupler has been removed. 5) Prep the replacement coupler by removing the paint from the weld locations. 6) Weld the replacement coupler in place just as the original was welded. 7) Paint raw steel areas. Draw tube EXCLUSIONS Norco Industries shall not be liable for consequential or incidental damages of any kind in the event of a component failure caused by an improper repair and/or failure to follow the approved repair procedure. Safety Advisory 22-427 Page 4 of 4 WARRANTY REIMBURSEMENT INSPECTION ONLY Submit the claim on Key Express using Flat Rate Code # 7142742K In the Complaint section note: Safety Advisory # 22-427 In the Cause section note: Safety Advisory # 22-427 In the Correction section note: Inspect welds. Welds were correct. The amount of time authorized for this repair is 0.3 hour. REPAIR Submit a Pre-Authorization request with pictures then claim on Key Express using Flat Rate Code # 7142742A In the Complaint section note: Safety Advisory # 22-427 In the Cause section note: Welds are incorrect, see pictures In the Correction section note: Removed and replaced coupler. The amount of time authorized for this repair is 1.5 hours. PARTS DISPOSITION No return part required. Please call Keystone RV Customer Service at 866-273-1456 if you have any questions.

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Bullet, Outback, Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a coupler hitch that may have not been welded properly on the bottom of the coupler. Under certain conditions during travel, the coupler welds may fail causing a separation of the trailer and tow vehicle which could lead to an increased risk of vehicle crash or personal injury. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to visually inspect the welds on the bottom of the coupler, if the bottom of the coupler is spot welded, it will need to be replaced. The service and parts required for this corrective action will be provided at no charge to you. Inspect the bottom of the coupler for proper welds. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 1/2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-195 Safety Advisory: 22-427 May 3, 2022

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-427 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Bullet, Outback, Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population have a coupler hitch that may have not been welded properly on the bottom of the coupler. Under certain conditions during travel, the coupler welds may fail causing a separation of the trailer and tow vehicle which could lead to an increased risk of vehicle crash or personal injury. The vehicles included in the recall are: Year Model Serial Number Ranges 2022 Bullet – All East Coast Models ND430516 – ND430755 NT430150 – NT431027 2022 Outback – All Models NB450084 – NB450833 2022 Passport – All East Coast Models ND410671 – ND410869 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» «VIN5» «VIN6» «VIN7» «VIN8» «VIN9» «VIN10» «VIN11» «VIN12» «VIN13» «VIN14» «VIN15» «VIN16» «VIN17» «VIN18» «VIN19» «VIN20» «VIN21» «VIN22» «VIN23» — Serial numbers with ‘*’ have been retail sold — Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-427, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-195 CAN: 2022-156 Safety Advisory: 22-427 May 2, 2022

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-195 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : APR 01, 2022 NHTSA Recall No. : 22V-195 Manufacturer Recall No. : 22-427 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 1,155 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Keystone Bullet Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with Norco Frames Bullet unit count 677 Production Dates : SEP 20, 2021 – OCT 27, 2021 VIN Range 1 : Begin : 4YDTBLN22ND430516 End : 4YDTBLR26ND430755 ✔ Not sequential VIN Range 2 : Begin : 4YDTBLR28NT430150 End : 4YDTBLP2XNT431027 ✔ Not sequential Vehicle 2 : 2022-2022 Keystone Outback Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with Norco Frames Outback units count 326 Production Dates : SEP 22, 2021 – NOV 17, 2021 VIN Range 1 : Begin : 4YDT0BR23NB450084 End : 4YDT0BR27NB450833 ✔ Not sequential Vehicle 3 : 2022-2022 Keystone Passport Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with Norco Frames Passport units count 152 Production Dates : SEP 16, 2021 – OCT 05, 2021 VIN Range 1 : Begin : 4YDTPPN21ND410671 End : 4YDTPPN20ND410869 ✔ Not sequential Part 573 Safety Recall Report 22V-195 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population have a coupler hitch that may have not been welded properly on the bottom of the coupler. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions during travel, the coupler welds may fail causing a separation of the trailer and tow vehicle which could lead to an increased risk of vehicle crash or personal injury. Description of the Cause : Unfinished couplers were mixed into other couplers according to Pacific Trailer Products, Inc defect notice 22E-003V. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Norco Painted Coupler Component Description : Frame – Coupler – 2 5/16″ Component Part Number : 534192 Supplier Identification : Component Manufacturer Name : Norco Industries Address : 2600 Jeanwood Drive Elkhart Indiana 46540 Country : United States Chronology : 3/4/2022 – Keystone RV was notified of Recall 22E-003V by Norco Industries. 3/7/2022 – Investigation opened into range and scope of VINs. 3/23/2022 – Investigation concluded and scope completed. Part 573 Safety Recall Report 22V-195 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The remedy is to visually inspect the welds on the bottom of the coupler, if the bottom of the coupler is spot welded, it will need to be replaced. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The new coupler is properly welded. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : MAY 17, 2022 – MAY 17, 2022 Planned Owner Notification Date : MAY 17, 2022 – MAY 17, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-195 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : MAR 28, 2022 NHTSA Recall No. : 22V-195 Manufacturer Recall No. : 22-427 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 1,155 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2022 Keystone Bullet Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with Norco Frames Bullet unit count 677 Production Dates : SEP 20, 2021 – OCT 27, 2021 VIN Range 1 : Begin : 4YDTBLN22ND430516 End : 4YDTBLR26ND430755 ✔ Not sequential VIN Range 2 : Begin : 4YDTBLR28NT430150 End : 4YDTBLP2XNT431027 ✔ Not sequential Vehicle 2 : 2022-2022 Keystone Outback Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with Norco Frames Outback units count 326 Production Dates : SEP 22, 2021 – NOV 17, 2021 VIN Range 1 : Begin : 4YDT0BR23NB450084 End : 4YDT0BR27NB450833 ✔ Not sequential Vehicle 3 : 2022-2022 Keystone Passport Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : All models with Norco Frames Passport units count 152 Production Dates : SEP 16, 2021 – OCT 05, 2021 VIN Range 1 : Begin : 4YDTPPN21ND410671 End : 4YDTPPN20ND410869 ✔ Not sequential Part 573 Safety Recall Report 22V-195 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population have a coupler hitch that may have not been welded properly on the bottom of the coupler. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions during travel, the coupler welds may fail causing a separation of the trailer and tow vehicle which could lead to an increased risk of vehicle crash or personal injury. Description of the Cause : Unfinished couplers were mixed into other couplers according to Pacific Trailer Products, Inc defect notice 22E-003V. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Norco Painted Coupler Component Description : Frame – Coupler – 2 5/16″ Component Part Number : 534192 Supplier Identification : Component Manufacturer Name : Pacific Trailer Products, Inc Address : 19120 SE 34th St. Suite 105 Vancouver Washington 98683 Country : United States Chronology : 3/4/2022 – Keystone RV was notified of Recall 22E-003V by Norco Industries. 3/7/2022 – Investigation opened into range and scope of VINs. 3/23/2022 – Investigation concluded and scope completed. Part 573 Safety Recall Report 22V-195 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The remedy is to visually inspect the welds on the bottom of the coupler, if the bottom of the coupler is spot welded, it will need to be replaced. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The new coupler is properly welded. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : MAY 17, 2022 – MAY 17, 2022 Planned Owner Notification Date : MAY 17, 2022 – MAY 17, 2022 * NR – Not Reported

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