Incorrect GAWR on Certification Label – 2021-2022 Heartland North Trail Trailers

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22v199 & 2022-148 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.01.66 Section 1 – Capacity Section 3- Cargo capacities Section 2- Tire information Section 4 – Federal ID The V.I.N. tag is broken into four sections. You will need to replace all four sections. IMPORTANT: DO NOT APPLY NEW LABELS OVER THE EXISTING LABELS. 1. Locate sections 1, 2 and 4 on the driver’s side of your unit, typically just above the baggage door. Remove sections 1, 2 and 4 from your sidewall using a plastic scraping tool being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal if needed. 2. Locate sections 1, 2 and 4 in the new set you received in the mail, remove from backer and carefully place on side wall in the order you removed them. 3. Locate section 3 in the door jamb closest to the hinge of the entrance door. Remove section 3 from your door jamb using a plastic scraping tool, being careful not to scratch your unit. You may use isopropanol alcohol to assist with adhesion removal. 4. Remove section 3 from the backer and place on the inside of the door jamb. 22v199 & 2022-148 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.01.66 Section 3 – Cargo capacities applied to the inside of the door jamb. 22v199 & 2022-148 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.01.66 Section 4 – Federal ID Section 1 – Capacity Section 2- Tire information 22v199 & 2022-148 V.I.N. TAG REPLACEMENT INSTRUCTIONS 99.01.66 Section 4 – Federal ID Section – 1 capacity Section 2 – Tire information

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IMPORTANT SAFETY RECALL «OWNER» «STREET» «CITY», «STATE» «ZIP_CODE» This notice applies to your vehicle: «WARRANTY ID» Dear «OWNER»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that that certain Travel Trailers do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard. On the vehicles subject to this recall, the Federal Certification Label may contain incorrect Gross Axle Weight Rating (GAWR). We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us. It has been decided that certain 2021 – 2022 Heartland North Trail 26DBS travel trailers subject to this recall campaign may have a Federal Certification label on the vehicle that does not have the correct Gross Axle Weight Rating (GAWR) rating listed on the label. If the GAWR is not listed correctly, the operator would not know the trailer’s weight limit and may overload the vehicle, increasing the risk of a crash or personal injury. Heartland will have an authorized dealer or repair center replace the Federal Certification Label. This will be corrected at no expense to you, the owner. This recall should take 10-12 minutes to complete. We have enclosed the replacement label so that it can be replaced quickly. At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge. You will need the following information for the phone call: • VIN of your travel trailer • Name, Address, and Phone Number If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department. If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, Heartland RV Service Department cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we need you to do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22v199 Heartland WCC: 99.01.66 Date: What we will do

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-199 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Heartland Recreational Vehicles, LLC Submission Date : MAR 29, 2022 NHTSA Recall No. : 22V-199 Manufacturer Recall No. : TBD Manufacturer Information : Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive Elkhart IN 46514 Company phone : 8772628032 Population : Number of potentially involved : 26 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Heartland North Trail Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : The Federal certification label does not have the correct (GAWR) axle rating. Production Dates : DEC 22, 2020 – FEB 15, 2022 VIN Range 1 : Begin : 5SFNB3125MN461993 End : 5SFNB312XNN501020 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Certain North Trail model 26DBS Travel Trailers do not conform to 49 CFR Part 567 – Certification and Federal Motor Vehicle Safety Standard FMVSS 1 : 567 – Certification FMVSS 2 : NR Description of the Safety Risk : The owner would not know the actual axle weight rating of the unit and it could be overloaded due to incorrect axle listing. This could lead to an increased risk of a crash or personal injury. Description of the Cause : The information for the GAWR (axle rating) was entered incorrectly into the model table for this model unit. This caused to our printed VIN tags to be incorrect. Part 573 Safety Recall Report 22V-199 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : NA Involved Components : Component Name 1 : Federal VIN Tag Component Description : Federal VIN Tag Component Part Number : na Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 3/16 – engineering caught the discrepancy during a routine audit. 3/17-3/22 finalized scope 3/24 sent to the safety committee Description of Remedy : Description of Remedy Program : The manufacturer will send out replacement certification labels. This will be corrected at no expense to the owner. All reimbursements will be covered by Heartland’s general reimbursement plan. How Remedy Component Differs from Recalled Component : The GAWR (axle ratings) will be corrected on the new certification labels. Part 573 Safety Recall Report 22V-199 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : Heartland corrected the GAWR in the system so the VIN tags will print properly. Recall Schedule : Description of Recall Schedule : A mailing will begin once approval is received Planned Dealer Notification Date : MAY 28, 2022 – MAY 28, 2022 Planned Owner Notification Date : MAY 28, 2022 – MAY 28, 2022 * NR – Not Reported

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