Recall 22-428 – Loose Wiring May Cause Fire – 2022 Keystone Alpine, Impact, Arcadia, Avalanche, Fuzion, & Passport Travel Trailers

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «ZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Alpine, Arcadia, Avalanche, Fuzion, Impact, Passport Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a 50 amp shore power inlet with a #2 Philips lug that may have been improperly stamped, not allowing it to be properly torqued by the installer. Under certain conditions if the lug is not properly torqued to 20 inch pounds, the loose connection can lead to an increased risk of property damage or fire. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the 50 amp shore receptacle on suspect vehicles and torque lugs to 20 inch pounds. If 20 inch pounds cannot be reached, the 50 amp shore receptacle is to be replaced. The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-208 Safety Advisory: 22-428 September 29, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Vehicles should be taken to an authorized dealer and the torque inspected on the 50 amp shore receptacle lugs before plugging the unit into shore power. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions

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SAFETY ADVISORY # 22-428 Shore Cord Receptacle Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have a 50 amp shore power inlet with a #2 Philips lug that may have been improperly stamped, not allowing it to be properly torqued by the installer. Under certain conditions if the lug is not properly torqued to 20 inch pounds, the loose connection can lead to an increased risk of property damage or fire. Models Included: Year Model Serial Number Range 2022 Alpine – All Models NE780853 – NE780985 2022 Arcadia – All Models NL550737 – NL550856 2022 Avalanche – All Models NE760888 – NE761056 2022 Fuzion – All Models NF810618 – NF810725 2022 Impact – All Models NF815348 – NF815408 2022 Passport – All Models NK413331 – NK413335 Parts Required per Inspection: 1 – KRV # 384874 – Recept – 125/250v – 50A – Inlet – Epicord – Black (This part may be ordered in bulk without a VIN) Tools Required: – Screw gun – Caulk Gun – Inch pound torque screwdriver Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to remove the 50 amp shore receptacle torque lugs to 20 inch pounds. If 20 inch pounds cannot be reached, the 50 amp shore receptacle is to be replaced. REPAIR INSTRUCTIONS Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels, disconnect 120VAC, 12VDC, and solar power. Step 2 Remove 50A inlet from sidewall. Slide protective sleeve off of inlet to reveal the lugs. Step 3 Using a torque screwdriver or torque wrench with a screw bit, torque all four lugs to 20 inch pounds. If the torque value is not able to be reached, replace the inlet and tighten the new inlet lugs to 20 inch pounds. Reinstall and seal as needed. Keystone RV Company 4/26/22 Safety Advisory 22-428 Page 2 of 2 Step 4 Proceed to warranty reimbursement. WARRANTY REIMBURSEMENT INSPECTION ONLY Submit the claim on Key Express using Flat Rate Code # 7142842K In the Complaint section note: Safety Advisory # 22-428 In the Cause section note: Safety Advisory # 22-428 In the Correction section note: Lugs were torqued correctly. The amount of time authorized for this repair is 0.3 hour. REPAIR Submit the claim on Key Express using Flat Rate Code # 7142842B In the Complaint section note: Safety Advisory # 22-428 In the Cause section note: Safety Advisory # 22-428 In the Correction section note: Unable to torque lugs properly, replaced 50A inlet. The amount of time authorized for this repair is 0.5 hour. PARTS DISPOSITION No return part. Please call Keystone RV Customer Service if you have any questions: Luxury – 866-273-1450 Toy Haulers – 866-273-1452 Light Weight – 866-273-1456

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Alpine, Arcadia, Avalanche, Fuzion, Impact, Passport Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that the vehicles in the recall population have a 50 amp shore power inlet with a #2 Philips lug that may have been improperly stamped, not allowing it to be properly torqued by the installer. Under certain conditions if the lug is not properly torqued to 20 inch pounds, the loose connection can lead to an increased risk of property damage or fire. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the 50 amp shore receptacle on suspect vehicles and torque lugs to 20 inch pounds. If 20 inch pounds cannot be reached, the 50 amp shore receptacle is to be replaced. The service and parts required for this corrective action will be provided at no charge to you. Vehicles should be taken to an authorized dealer and the torque inspected on the 50 amp shore receptacle lugs before plugging the unit into shore power. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-208 Safety Advisory: 22-428 May 11, 2022

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-428 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Alpine, Arcadia, Avalanche, Fuzion, Impact, Passport Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that the vehicles in the recall population have a 50 amp shore power inlet with a #2 Philips lug that may have been improperly stamped, not allowing it to be properly torqued by the installer. Under certain conditions if the lug is not properly torqued to 20 inch pounds, the loose connection can lead to an increased risk of property damage or fire. The vehicles included in the recall are: Year Model Serial Number Range 2022 Alpine – All Models NE780853 – NE780985 2022 Arcadia – All Models NL550737 – NL550856 2022 Avalanche – All Models NE760888 – NE761056 2022 Fuzion – All Models NF810618 – NF810725 2022 Impact – All Models NF815348 – NF815408 2022 Passport – All Models NK413331 – NK413335 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» «VIN5» «VIN6» «VIN7» «VIN8» «VIN9» «VIN10» «VIN11» «VIN12» «VIN13» «VIN14» «VIN15» «VIN16» «VIN17» — Serial numbers with ‘*’ have been retail sold — Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-428, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-208 CAN: 2022-162 Safety Advisory: 22-428 May 11, 2022

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-208 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : MAR 31, 2022 NHTSA Recall No. : 22V-208 Manufacturer Recall No. : 22-428 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 569 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Keystone Alpine Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 50 amp models Alpine models count 133 Production Dates : FEB 02, 2022 – FEB 23, 2022 VIN Range 1 : Begin : 4YDFALU20NE780853 End : 4YDFALU26NE780985 ✔ Not sequential Vehicle 2 : 2022-2022 Keystone Impact Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 50 amp models Impact units count 47 Production Dates : FEB 04, 2022 – FEB 21, 2022 VIN Range 1 : Begin : 4YDT1PR23NF815348 End : 4YDF1PV31NF815408 ✔ Not sequential Part 573 Safety Recall Report 22V-208 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 Keystone Arcadia Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 50 amp models Arcadia units count 120 Production Dates : FEB 02, 2022 – FEB 24, 2022 VIN Range 1 : Begin : 4YDFARP27NL550737 End : 4YDFART27NL550856 ✔ Not sequential Vehicle 4 : 2022-2022 Keystone Avalanche Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 50 amp models Avalanche units count 169 Production Dates : FEB 02, 2022 – FEB 24, 2022 VIN Range 1 : Begin : 4YDFAVR23NE760888 End : 4YDFAVV28NE761056 ✔ Not sequential Vehicle 5 : 2022-2022 Keystone Fuzion Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 50 amp models Fuzion units count 95 Production Dates : FEB 02, 2022 – FEB 24, 2022 VIN Range 1 : Begin : 4YDFFZT2XNF810618 End : 4YDFFZV33NF810725 ✔ Not sequential Vehicle 6 : 2022-2022 Keystone Passport Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 50 amp models Passport units count 5 Production Dates : FEB 02, 2022 – FEB 02, 2022 VIN Range 1 : Begin : 4YDTPPN29NK413331 End : 4YDTPPN26NK413335 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population have a 50 amp shore power inlet with a #2 Philips lug that may have been improperly stamped, not allowing it to be properly torqued by the installer. Part 573 Safety Recall Report 22V-208 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions if the lug is not properly torqued to 20 inch pounds, the loose connection can lead to an increased risk of property damage or fire. Description of the Cause : The material that the lug is made out of is too hard and did not allow the #2 Philips to be stamped deep enough to allow proper seating of a torque driver. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : 50 amp Shore Receptacle Component Description : Recept – 125/250v – 50A – Inlet – Epicord – Black Component Part Number : 384874 Supplier Identification : Component Manufacturer Name : Patrick Industries Address : P.O. Box 638 Elkhart 46515 Country : NR Chronology : 3/15/2022 – Report was made to Keystone compliance of a product containment request by Patrick Distribution. All affected 50 amp power inlets in stock were contained. Investigation opened. 3/15/2022 to 3/21/2022– Further information from Patrick obtained and gathered on actual defect and cause of defect reviewed with Keystone Compliance team. 3/24/2022 – Keystone Safety Committee reviewed the information from Keystone Compliance team and concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range. 3/29/2022 – Investigation concluded and scope completed. Part 573 Safety Recall Report 22V-208 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The remedy is to remove the 50 amp shore receptacle on suspect vehicles and torque lugs to 20 inch pounds. If 20 inch pounds cannot be reached, the 50 amp shore receptacle is to be replaced. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : If the 50 amp shore receptacle cannot be properly torqued, it is to be replaced. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : MAY 23, 2022 – MAY 23, 2022 Planned Owner Notification Date : MAY 23, 2022 – MAY 23, 2022 * NR – Not Reported

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