Recall 22-429 – Incorrect Axles and Tires Installed – 2022 Keystone Passport Travel Trailers

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL – 2nd Notice «POLKNAME» «POLKADDRESS» «POLKCITY», «POLKST» «ZIPplus4» This notice applies to your vehicle: «VIN» Dear «POLKNAME»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Our records indicate YOUR UNIT HAS NOT BEEN REMEDIED. Please DO NOT ignore this notice! Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that vehicles in this population have 3500 pound axles and ST205/75R15D tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the Federal Identification Tag. Undersized axles, tires, and rims can be overloaded leading to an increased risk of vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is replace the axles and tires/rims with the proper size. The service and parts required for this corrective action will be provided at no charge to you. Reason for this recall What we will do RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-206 Safety Advisory: 22-429 October 20, 2022 PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com Customers should unload all cargo and empty holding tanks (fresh water, grey water, black water, and water heater) and take their unit to an authorized dealer for remedy of the incorrectly installed axles and tires/rims. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. BE ADVISED – Damage caused by failure to have the recall remedy completed will be the responsibility of the owner. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) What we need you to do If you have questions

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SAFETY ADVISORY # 22-429 Passport Axles, Tires, and Rims Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that vehicles in this population have 3500 pound axles and ST205/75R15D tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the Federal Identification Tag. Undersized axles, tires, and rims can be overloaded leading to an increased risk of vehicle crash. Models Included: 2022 Passport Travel Trailers: 2704RKWE, 2951BHWE Serial Number Ranges: NX411333 – NX414355 Parts Required: 4 – KRV # 378335 – Tire – Amer Chrome – Center Cap – 3.75″ – Stainless – w/Chrome Plug – Use w/T06 (This part may be ordered in bulk without a VIN) 2 – KRV # 427725 – Axle – 4400# – Straight – Overslung – 85/68.5 – LCI52-SB- 85-68.5-NOSP-OS-L-655-7278-30PT-GAWR-4400# (This part may be ordered in bulk without a VIN) 4 – KRV # 483942 – Tire – Hex Lug Nut – YQ – 1/2 – 3/4 – Stainless Steel (This part may be ordered in bulk without a VIN) 4 – KRV # 679185 – Tire – Trailer King RST+ – ST225/75R15 D – 15″ x 6″ – 6- 5.5 – Aluminum Black – Avalanche (This part may be ordered in bulk without a VIN) 12 – KRV # 238533 – Axle – AP Kit – 7/16-20 – Flange Nut (This part may be ordered in bulk without a VIN) Tools Required: -Impact Wrench – ½” drive (removal of wheels only) -Deep Socket 13/16”x ½” drive -Torque Wrench – ½” drive -Box end wrench 11/16” -Deep Socket 11/16”x ½” drive -Minimum 2” long socket extension, ½” drive -Wheel chocks -Floor Jack – adequate to trailer weight -Jack Stands, adequate to trailer weight -Wire cutters/crimpers Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone. When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used. The remedy is to check the serial number on Key Express to verify the campaign is open and replace the axles along with the correct tire and rim package. Keystone RV Company 4/27/22 Safety Advisory 22-429 Page 2 of 5 REPAIR INSTRUCTIONS AXLE REPLACEMENT Step 1 Locate the trailer on a level, flat, hard surface. Chock the wheels. Step 2 Disconnect 120VDC, 12VDC, and Solar power. Step 3 Use a floor jack of sufficient capacity to raise one side of the trailer. Place the floor jack under the main frame rail behind the rear spring hanger, leaving enough room to install a jack stand immediately behind the spring hanger. Elevate the frame just enough to take some of the weight off the wheel. Do the same with the front spring hanger. Note: Never raise the unit by placing a jack under an axle beam, this can cause damage to the axle beam. Step 4 Loosen the lug nuts on the wheel about a half turn. DO NOT remove lug nuts at this time. Step 5 Continue elevating the frame until the tire just clears the shop floor. Step 6 Install jack stands of sufficient capacity directly behind the rear spring hanger and one directly in the front of the forward spring hanger. Step 7 With the tires now slightly off the ground finish removing the lug nuts and wheels from the trailer. Step 8 Repeat Steps 4 – 8 for the other side of the trailer. Step 9 Remove the AP kit hardware from the axles and replace the existing axles with KRV# 427725 – Axle – 4400# – Straight – Overslung – 85/68.5 – LCI52-SB-85-68.5-NOSP-OS-L-655-7278-30PT-GAWR-4400#. Step 10 Reinstall the AP kit hardware into the new axles replacing the old mounting flange lock nuts with new using KRV# 238533 – Axle – AP Kit – 7/16-20 – Flange Nut. Step 11 Proceed to wheel assembly installation and install KRV KRV# 679185 – Tire – Trailer King RST+ – ST225/75R15 D – 15″ x 6″ – 6-5.5 – Aluminum Black – Avalanche, and center cap KRV# 378335 – Tire – Amer Chrome – Center Cap – 3.75″ – Stainless – w/Chrome Plug – Use w/T06. Safety Advisory 22-429 Page 3 of 5 WHEEL ASSEMBLY INSTALLATION WHEEL & HUB PAINT MUST BE REMOVED PRIOR TO WHEEL REINSTALLATION Step 1 The black paint that has transferred from the hub face to the mounting surface of the wheel must be fully removed. Step 2 For the wheel, apply lacquer thinner to the back side (hub-mating surface) of the wheel with a shop rag to soften the black paint. Rub the area with a type “A” very fine Scotch-Brite® pad until clean. Dry the surface completely. See Figures 1 & 2. Warning: Do not allow solvent or equivalent to make contact with the tire. Do not use liquid paint remover as this will pit and damage the aluminum wheel. Do not use a wire wheel (brush) or grinder to remove the paint from the wheel as this will also damage the wheel. Fig. 1 Before Cleaning Fig. 2 After Cleaning Step 3 For the hub face, apply liquid paint remover or equivalent to the wheel-mating surface of the hub. Use a wire wheel (brush) to clean all black paint from the wheel-mating surface, that is, all areas of the hub face that come in direct contact with the wheel. Avoid damaging the hub face with this process! After the paint is removed, wash off the area with water to remove any remaining residue. Dry the surface completely. See Figures 3 & 4. Safety Advisory 22-429 Page 4 of 5 Step 4 Make a final inspection of these surfaces before mounting the wheels. If any grease is present use a brake cleaner or degreaser. Rinse any cleaned areas with water to remove residue. Dry the surface completely. See Figure 4. Warning: When using chemicals (paint remover, brake cleaner/degreaser) be sure to utilize the “Personal Protective Equipment” (PPE) recommended by the manufacturer through the Safety Data Sheet (SDS) and dispose in accordance with all Federal, State and Local Laws. Warning: When cleaning the hub face with the wire wheel brush avoid excessive pressure on the studs. Applying too much force here could damage the threads on the studs. Fig. 3 Before Cleaning Fig. 4 After Cleaning WHEEL REINSTALLATION Step 1 Using a clean rag, wipe down all lug nuts and tapered nut seats on wheel to remove any remaining residue. Step 2 Start the lug nuts on each stud by hand. Step 3 You must use the star pattern and torque wrench when tightening the lug nuts to the wheel. This sequencing pattern shows how to progressively tighten the lug nuts to best achieve the proper torques and clamp load. See Figure 5. Fig. 5 Safety Advisory 22-429 Page 5 of 5 Step 4 Using the star pattern outlined in Figure 5, tighten the lug nuts until the 1st stage torque (20-25 ft/lbs) outlined in Figure 6 is achieved. Verify the lug nuts are properly positioned in the tapered seats of the wheel. Figure 6 Step 5 Using the star pattern outlined in Figure 5, tighten the lug nuts until the 2nd stage torque (50-60 ft/lbs) outlined in Figure 6 is achieved. Step 6 Lower the trailer to the ground. Step 7 Using the star pattern outlined in Figure 5, tighten the lug nuts until the 3rd and final stage (110-120 ft/lbs) is achieved. See Figure 6. Step 8 Use a dial or digital torque wrench to verify that the proper amount of torque has been applied. Note: Reminder – Follow-Up re-torque required at 10, 25, and 50 miles. WARRANTY REIMBURSEMENT REPAIR Submit the claim on Key Express using Flat Rate Code # 7142942B In the Complaint section note: Safety Advisory # 22-429 In the Cause section note: Incorrect axles, tires, and rims installed In the Correction section note: Replace with correct parts as listed on the advisory The amount of time authorized for this repair is 3.0 hours. PARTS DISPOSITION No return parts. Removed axles should not be used again for RV use. Please call Keystone RV Customer Service at 866-273-1456 if you have any questions. Wheel Torque Requirements Wheel Size 1st Stage 2nd Stage 3rd Stage 14″, 15” & 16” 20-25 ft/lbs 50-60 ft/lbs 110-120 ft/lbs

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com IMPORTANT SAFETY RECALL «Owner_name» «Street» «Street_2» «City», «State» «Zip» This notice applies to your vehicle: «VIN» Dear «Owner_name»: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us. It has been decided that vehicles in this population have 3500 pound axles and ST205/75R15D tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the Federal Identification Tag. Undersized axles, tires, and rims can be overloaded leading to an increased risk of vehicle crash. Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is replace the axles and tires/rims with the proper size. The service and parts required for this corrective action will be provided at no charge to you. Customers should unload all cargo and empty holding tanks (fresh water, grey water, black water, and water heater) and take their unit to an authorized dealer for remedy of the incorrectly installed axles and tires/rims. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327- 4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Thank you for your attention and cooperation in this matter. Sincerely, KEYSTONE RV COMPANY cc: National Highway Traffic Safety Administration (NHTSA) Reason for this recall What we will do What we need you to do If you have questions RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 22V-206 Safety Advisory: 22-429 May 6, 2022

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PO Box 2000 – Goshen, IN 46527-2000 Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com SAFETY ADVISORY 22-429 «Dealer_name» ATTN: Service Manager «Street» «Street_2» «City», «State» «Zip» «Country» Dear «Dealer_name», Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2022 Passport Travel Trailers. As a result, Keystone RV is conducting a safety recall. It has been decided that vehicles in this population have 3500 pound axles and ST205/75R15D tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the Federal Identification Tag. Undersized axles, tires, and rims can be overloaded leading to an increased risk of vehicle crash.. The vehicles included in the recall are: 2022 Passport Travel Trailers, Models 2704RKWE, 2951BHWE Serial Number Range: NX411333 – NX414355 Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows: «VIN1» «VIN2» «VIN3» «VIN4» — Serial numbers with ‘*’ have been retail sold — Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #22-429, which details how to remedy the situation and the proper reimbursement procedures. We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us. Sincerely, KEYSTONE RV COMPANY cc. National Highway Traffic Safety Administration (NHTSA) cc. Transport Canada Reason for this recall RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 22V-206 CAN: 2022-166 Safety Advisory: 22-429 May 6, 2022

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-206 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone RV Company Submission Date : MAR 30, 2022 NHTSA Recall No. : 22V-206 Manufacturer Recall No. : 22-429 Manufacturer Information : Manufacturer Name : Keystone RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 35 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Keystone Passport 2704RKWE, 2951BHWE Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : 2704RKWE, 2951BHWE Production Dates : OCT 21, 2021 – MAR 01, 2022 VIN Range 1 : Begin : 4YDTPPM28NX411333 End : 4YDTPPN22NX414355 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that vehicles in this population have 3500 pound axles and ST205/75R15D tires and rims rather than the 4400 pound axles and ST225/75R15D tires and rims as specified on the Federal Identification Tag. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Undersized axles, tires, and rims can be overloaded leading to an increased risk of vehicle crash. Description of the Cause : The incorrect axles and tire wheel combination were installed. Identification of Any Warning that can Occur : Inspect the Federal Identification Sticker and compare it to the installed axles. Involved Components : Part 573 Safety Recall Report 22V-206 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Axle 3500# Component Description : Axle – 3500# – Straight – Overslung – 85″ Hub Face Component Part Number : 427729 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 3/11/2022 – Report was made during a routine audit that the incorrect axles were installed in production. 3/11/2022 to 3/17/2022 – Investigation opened. All affected units were put on hold and axles was inspected. A phone initiated inquiry was made to confirm axle sizes on dealer lots. 3/17/2022 – Keystone Safety Committee reviewed the information and concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range. 3/23/2022 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is replace the axles and tires/rims with the proper size. Manufacturer Reimbursement Plan on file as of 10/07/2020. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The remedy parts are correctly sized for the GVWR. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Part 573 Safety Recall Report 22V-206 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : MAY 17, 2022 – MAY 17, 2022 Planned Owner Notification Date : MAY 17, 2022 – MAY 17, 2022 * NR – Not Reported

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