Right Side Rearview Mirror Positioned Incorrectly – 2020-2022 Prevost X3-45 Commuter

SEOCONTENT-START

Writer:EL SAFETY RECALL SR22-08C DATE : June 2022 SECTION : 18 BODY SUBJECT: ROSCO MIRROR ADJUSTMENT – R-H SIDE Revision: C Procedure updated for installation of a shim only when required. Allowed time changed. 08-23-2022 APPLICATION NOTICE TO SERVICE CENTERS Verify vehicle eligibility by checking warranty bulletin status with SAP or via ONLINE WARRANTY SYSTEM available on Service / Warranty tab of Prevost website. Model VIN X3-45 Commuter Model Year: 2020 – 2022 USA built From 4RKJ33496L9737721 up to 4RKJ33496N9738001 incl. X3-45 Commuter Model Year: 2018 – 2019 Canada built 2PCJ33493JC736317 2PCJ33491KC736432 This Safety Recall does not necessarily apply to all the above-mentioned vehicles, some vehicles may have been modified before delivery. The owners of the vehicles affected by this recall will be advised by a letter indicating the Vehicle Identification Number (VIN) of each vehicle concerned. DESCRIPTION This procedure must be carried out in a Prevost service center. On vehicles affected by this recall, the right-side rearview mirror is in a set position which does not permit the driver to have a clear view of right side of the vehicle and the adjacent lane. Perform the procedure to adjust the mirror. 0BSR22-08C Page 2 / 13 Writer:EL MATERIAL The following parts may be required depending on the adjustment required: Part No. Description Qty 492153 SHIM 1 5000010 SCREW, CAP CK HEXS SS 3/8-16 X 1-3/4 2 TOOLS • 37918 Mirror position inspection Jig 0BSR22-08C Page 3 / 13 Writer:EL SAFETY PRECAUTIONS • Eye protection should always be worn when working in a shop. • Rules for Personal Protection Equipment should always be respected. Wear your PPE including but not limited to the following: Safety First! 0BSR22-08C Page 4 / 13 Writer:EL PROCEDURE DANGER Park vehicle safely, apply parking brake, stop the engine. Prior to working on the vehicle, set the ignition switch to the OFF position and trip the main circuit breakers equipped with a trip button. On Commuter type vehicles, set the battery master switch (master cut-out) to the OFF position. Lockout & Tag out (LOTO) must be performed during set-up, maintenance or repair activities. Refer to your local procedure for detailed information regarding the control of hazardous energy. VISUAL REQUIREMENT 1. Locate the right (curb side) mirror. 2. Make sure the mirror arm rests against the rotation stopper. Figure 1 0BSR22-08C Page 5 / 13 Writer:EL 3. Using the control switch on the left console, turn the flat mirror towards the inside until it stops. Figure 2 Figure 3 0BSR22-08C Page 6 / 13 Writer:EL 4. The side molding shown on the image must be seen along the outer edge of the flat mirror when looking at the mirror from the driver seat. If adjustment is needed, carry on with step 5. If no adjustment is needed, go to VALIDATION. Figure 4 Figure 5 0BSR22-08C Page 7 / 13 Writer:EL 5. Remove the rear cover. 6. Slightly loosen the 4 screws. 7. Rotate the mirror assembly so that the side molding can be seen from the driver seat along the outer edge of the flat mirror (requirement of step 4) Note: make sure the flat mirror is still turned toward the vehicle up to the end of the stroke as done in step 3. 8. Tighten the 4 screws to 63 lb-in. 9. Reinstall the mirror cover. Figure 6 0BSR22-08C Page 8 / 13 Writer:EL VALIDATION keep the jig 37918 level. Figure 7 Apply a small pressure on the mirror towards the driver (to make sure we are in full detent position). Only to take the play we can have. Figure 8 0BSR22-08C Page 9 / 13 Writer:EL Requirement: minimum 63 mm (2 ½ in) Figure 9 Figure 10 0BSR22-08C Page 10 / 13 Writer:EL ONLY IF THE 63 mm REQUIREMENT CANNOT BE MET 10. If the “63 mm minimum” requirement cannot be met, a shim p/n 492153 must be installer under the mirror arm bracket. 11. Remove the 4 screws fastening the mirror assemble (Figure 11) and install shim 492153 as shown on Figure 12. 12. Use two new longer screws p/n 5000010 to fasten the mirror assembly on the thicker side of the shim. APPLY BLUE Loctite on threads Tighten to 34 lbs-ft (4 screws) 13. Check that the “63 mm minimum” requirement is satisfied. Figure 11 Figure 12 0BSR22-08C Page 11 / 13 Writer:EL PARTS DISPOSITION Discard waste according to applicable environmental regulations (Municipal/State[Prov.]/ Federal) WARRANTY This modification is covered by Prevost’s normal warranty. We will reimburse you the parts and labor as follows upon receipt a completed A.F.A. Please submit claim via our Online Warranty System, available at www.prevostcar.com (under service \ warranty section). Use Claim Type: “Bulletin/Recall” and select ‘’Safety Recall SR22-08 “. ALLOWED TIME: 0.4 h INSPECTION ONLY, NO ADJUSTMENT REQUIRED 1.0 h INSPECTION + ADJUSTMENT REQUIRED Should you only wish to close the safety recall (without reimbursement), fill-in the ‘’Safety Recall Certification Sheet’’ provided with this bulletin and return it to our warranty department by Email at prevost.onlinewarranty@volvo.com or by fax at 418-831-9301. OTHER VBC Bulletin N/A Access all our Service Bulletins on http://techpub.prevostcar.com/en/ or scan the QR-Code with your smart phone. E-mail us at technicalpublications_prev@volvo.com and type “ADD” in the subject to receive our warranty bulletins by e-mail. Fail Code 23.01 Defect Code 09 Syst.Cond R Causal Part 990572 Writer:EL VEHICLE SERIAL NUMBER: PERFORMED BY OWNER/OPERATOR We hereby certify that Safety Recall Instructions with regard to Safety Recall SR22-08 have been performed. Name: Name: Addr: Addr: Phone: Phone: Fax: Fax: Signature : Signature : Date: Date: If the information mentioned above is incorrect or you are not the owner of this vehicle anymore, please fill this section and return to sender. NEW OWNER: BUSINESS: ADDRESS (including County): Safety Recall Certification Sheet (Ref: SR22-08) Writer:EL TELEPHONE: FAX: Please return this completed document with your A.F.A. form

**************************************************************************************************************

NHTSA SAFETY RECALL #22V-347 Prevost Safety Recall SR22-08 June 2022 This Customer This address This PO box This city, NY 12443-5119 USA IMPORTANT SAFETY RECALL This notice applies to your vehicle(s), see VIN list below. Dear Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Prevost Car US Inc. has decided that certain 2021 X3-45 Commuter coaches fail to conform to Federal Motor Vehicle Safety Standard No. (111 – Rear visibility). DEFECT DESCRIPTION Right-side rear-view mirror is in a position which does not permit the driver to have a clear view of right side of the vehicle and the adjacent lane. SAFETY RISK Driver does not have a clear view of the right side of the vehicle to check for coming cars or people. This increases the risk for crash or accident. Prevost has not received a report of death or injuries related to this defect. Therefore, we consider this as a proactive measure to protect the public from the potential risk associated to this defect. IDENTIFICATION OF ANY WARNING THAT CAN PRECEDE None. REMEDY PROGRAM Prevost will provide a service document to inspect and remedy the described issue. All cost associated with this inspection and replacement will be covered by Prevost. We are submitting this recall report to fulfill 49CFR573/577 requirements related to regulatory noncompliance and ensure proper traceability. According to our records, you are the registered owner of the following vehicles involved in this safety recall SR22-08 : 100 104 108 112 116 120 124 128 132 136 140 144 148 152 156 160 164 168 172 176 180 184 188 192 196 200 204 208 212 216 220 224 228 232 236 240 244 248 252 256 260 264 271 274 276 280 284 288 292 101 105 109 113 117 121 125 129 133 137 141 145 149 153 157 161 165 169 173 177 181 185 189 193 197 201 205 209 213 217 221 225 229 233 237 241 245 249 253 257 261 265 272 275 277 281 285 289 293 102 106 110 114 118 122 126 130 134 138 142 146 150 154 158 162 166 170 174 178 182 186 190 194 198 202 206 210 214 218 222 226 230 234 238 242 246 250 254 258 262 266 273 269 278 282 286 290 294 103 107 111 115 119 123 127 131 135 139 143 147 151 155 159 163 167 171 175 179 183 187 191 195 199 203 207 211 215 219 223 227 231 235 239 243 247 251 255 259 263 267 268 270 279 283 287 291 295 296 297 298 299 WHAT YOU NEED TO DO Please make an appointment to your nearest Prevost Service Center and refer to Safety Recall SR22-08. Optionally, you may have the work performed by qualified personnel of your choice, following Safety Recall SR22-08 available on Prevost Technical Publications web site at this address: http://techpub.prevostcar.com/en/ NOTICE REGARDING LEASED VEHICLES If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to send a copy of this Notice to all Lessees within 10 days. For purposes of this Notice, the terms: Leased motor vehicle means any motor vehicle that is leased to a person for a term of at least four months by a lessor who has leased five or more vehicles in the twelve months preceding the date of notification by the vehicle manufacturer of the existence of a safety-related defect or noncompliance with a Federal motor vehicle safety standard in the motor vehicle. Lessor means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in 49CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or noncompliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles. Lessee means a person who is the lessee of a leased motor vehicle as defined in this section. CHANGE OF ADDRESS OR OWNERSHIP If your address has changed, or you no longer own the vehicle(s), please help us update our records. Use the link below to access the Prevost Warranty Support web page http://www.prevostcar.com/parts-and-services/warranty Click on the link ‘Change of address or ownership’, fill the form, save it and email the file to prevost.onlinewarranty@volvo.com. REIMBURSEMENT OF PRE-NOTIFICATION REMEDIES When a Prevost vehicle is affected by a safety recall and the owner/purchaser (claimant) has the safety-related defect or FMVSS regulatory noncompliance remedied at their own expense prior to receiving the manufacturer notification of the safety recall, Prevost Car (US) Inc. will reimburse the owner/purchaser for the reasonable amount paid (i.e. the cost of parts, labor, disposal fees and taxes) that addressed the safety-related defect or FMVSS regulatory noncompliance as described in the safety recall notification. To qualify, repairs must have been completed no earlier than one year prior to the release of the safety recall (notification to the government) and no later than 10 days after the last mailing of the initial customer notification letter pertaining to the recall. To get reimbursed, please file an online warranty claim following normal campaign procedure if you are a registered customer, otherwise, please contact the Prevost Warranty Department at 1-866-870-2046 for reimbursement instructions. ASSISTANCE If you need assistance, please contact your nearest Prevost Service Center. You will find the Prevost Parts & Service Centers location at this address: https://www.prevostcar.com/contact-us/prevost-service-centers COMPLAINTS You may submit a complaint if you believe that Prevost Car US has failed or is unable to remedy the defect without charge or within 60 days of the owners first tender to obtain repair following the earliest remedy program repair date mentioned above. You may submit the complaint to the Administrator of the National Highway Traffic Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, USA or call the toll-free Vehicle Safety Hotline at: 1-888-327-4236, (TTY): 1- 800-424-9153) or go to http://www.safercar.gov We regret any inconvenience this may cause to your operations, but hope you will appreciate our sincere efforts to demonstrate Prevost’s commitment to provide our customers with the best possible product. Truly yours, Prevost Service Team

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-347 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : JUN 10, 2022 NHTSA Recall No. : 22V-347 Manufacturer Recall No. : SR22-08 Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 189 Estimated percentage with defect : 20 % Vehicle Information : Vehicle 1 : 2020-2022 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : X3-45 commuter model vehicles manufactured during the production dates indicated are vehicles affected by this issue as only this model have the defective part. Production Dates : SEP 11, 2020 – APR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Right-side rearview mirror is in a position which does not permit the driver to have a clear view of right side of the vehicle and the adjacent lane. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Driver does not have a clear view of the right side of the vehicle to check for coming cars or people. This increase the risk for crash or accident. Prevost has not received a report of death or injuries related to this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated to this defect. Description of the Cause : Supplier quality issue Identification of Any Warning that can Occur : Driver can and have to inspect the rearview mirror position before start driving but, he cannot correct the defect. Part 573 Safety Recall Report 22V-347 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MIRROR HEATED EXT. RIGHT WITH PROTEC.COM Component Description : Right Rearview mirror Component Part Number : 990571 Supplier Identification : Component Manufacturer Name : Rosco, inc Address : 144-31 91 Avenue Jamaica New York 11435 Country : United States Chronology : – 2022-04-11 First case identified on production line – 2022-04-11 More vehicles on production line were identified with the same defect – 2022-04-11 Delivery stop 22-050-DS-005 was released – 2022-04-20 Retrofit R22022 was released to inspect and correct the defect on production line – 2022-04-21 Start inspection in the field to check if there are cases on delivered vehicles – 2022-04-28 Field report AI220428-102752 was created (Just for follow-up as this case was identified on production line) – 2022-05-03 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. – 2022-05-12 Case was presented to Volvo Product Safety Committee and it was concluded there was a safety related defect. Recall is needed – 2022-05-18 Safety report submitted to authorities No warranty claims related to this issue ; no other field reports, incidents,accidents or fatality were reported. Part 573 Safety Recall Report 22V-347 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Prevost will launch a safety recall to repair / change the right rearview mirror on the potentially affected vehicles. Letters will be sent to owners explaining how to procced to change the defective mirrors. This repair / change will be done free of charge (Labor and parts) for the customers. In case customers already did the right rearview mirror repair or change before the safety recall was released, the customer can contact Prevost for a reimbursement according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : When installed, defective right rearview mirrors can not provide a clear view of the right side of the vehicle and the adjacent lane (or the curb). The good mirror will permit the driver to adjust the field of view so that he can have a clear view of the right lane or the curb. Identify How/When Recall Condition was Corrected in Production : On 2022-04-20 internal retrofit R22022 was launch to inspect and correct the defect. A specific inspection was stablished before delivery to ensure that mirrors provide a clear rearview of the right side of the vehicle and the adjacent lane or the curb. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022 Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-347 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : MAY 25, 2022 NHTSA Recall No. : 22V-347 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 189 Estimated percentage with defect : 20 % Vehicle Information : Vehicle 1 : 2020-2022 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : X3-45 commuter model vehicles manufactured during the production dates indicated are vehicles affected by this issue as only this model have the defective part. Production Dates : SEP 11, 2020 – APR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Right-side rearview mirror is in a position which does not permit the driver to have a clear view of right side of the vehicle and the adjacent lane. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Driver does not have a clear view of the right side of the vehicle to check for coming cars or people. This increase the risk for crash or accident. Prevost has not received a report of death or injuries related to this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated to this defect. Description of the Cause : Supplier quality issue Identification of Any Warning that can Occur : Driver can and have to inspect the rearview mirror position before start driving but, he cannot correct the defect. Part 573 Safety Recall Report 22V-347 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MIRROR HEATED EXT. RIGHT WITH PROTEC.COM Component Description : Right Rearview mirror Component Part Number : 990571 Supplier Identification : Component Manufacturer Name : Rosco, inc Address : 144-31 91 Avenue Jamaica New York 11435 Country : United States Chronology : – 2022-04-11 First case identified on production line – 2022-04-11 More vehicles on production line were identified with the same defect – 2022-04-11 Delivery stop 22-050-DS-005 was released – 2022-04-20 Retrofit R22022 was released to inspect and correct the defect on production line – 2022-04-21 Start inspection in the field to check if there are cases on delivered vehicles – 2022-04-28 Field report AI220428-102752 was created (Just for follow-up as this case was identified on production line) – 2022-05-03 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. – 2022-05-12 Case was presented to Volvo Product Safety Committee and it was concluded there was a safety related defect. Recall is needed – 2022-05-18 Safety report submitted to authorities No warranty claims related to this issue Part 573 Safety Recall Report 22V-347 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Prevost will launch a safety recall to repair / change the right rearview mirror on the potentially affected vehicles. Letters will be sent to owners explaining how to procced to change the defective mirrors. This repair / change will be done free of charge (Labor and parts) for the customers. In case customers already did the right rearview mirror repair or change before the safety recall was released, the customer can contact Prevost for a reimbursement according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component : When installed, defective right rearview mirrors can not provide a clear view of the right side of the vehicle and the adjacent lane (or the curb). The good mirror will permit the driver to adjust the field of view so that he can have a clear view of the right lane or the curb. Identify How/When Recall Condition was Corrected in Production : On 2020-04-20 internal retrofit R22022 was launch to inspect and correct the defect. A specific inspection was stablished before delivery to ensure that mirrors provide a clear rearview of the right side of the vehicle and the adjacent lane or the curb. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022 Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-347 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Prevost Car (US) Inc. Submission Date : MAY 18, 2022 NHTSA Recall No. : 22V-347 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Prevost Car (US) Inc. Address : 260 Banker Road PLATTSBURGH NY 12901 Company phone : 999 Population : Number of potentially involved : 189 Estimated percentage with defect : 20 % Vehicle Information : Vehicle 1 : 2020-2022 Prevost X3-45 Com Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : X3-45 commuter model vehicles manufactured during the production dates indicated are vehicles affected by this issue as only this model have the defective part. Production Dates : SEP 11, 2020 – APR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Right-side rearview mirror is in a position which does not permit the driver to have a clear view of right side of the vehicle and the adjacent lane. FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Description of the Safety Risk : Driver does not have a clear view of the right side of the vehicle to check for coming cars or people. This increase the risk for crash or accident. Prevost has not received a report of death or injuries related to this defect. Therefore we consider this as a proactive measure to protect the public from the potential risk associated to this defect. Description of the Cause : Supplier quality issue Identification of Any Warning that can Occur : Driver can and have to inspect the rearview mirror position before start driving but, he cannot correct the defect. Part 573 Safety Recall Report 22V-347 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : MIRROR HEATED EXT. RIGHT WITH PROTEC.COM Component Description : Right Rearview mirror Component Part Number : 990571 Supplier Identification : Component Manufacturer Name : Rosco, inc Address : 144-31 91 Avenue Jamaica New York 11435 Country : United States Chronology : – 2022-04-11 First case identified on production line – 2022-04-11 More vehicles on production line were identified with the same defect – 2022-04-11 Delivery stop 22-050-DS-005 was released – 2022-04-20 Retrofit R22022 was released to inspect and correct the defect on production line – 2022-04-21 Start inspection in the field to check if there are cases on delivered vehicles – 2022-05-03 Case was presented on Volvo Product Safety Working Group (PSWG) to evaluate if there is a potential safety related issue. – 2022-05-12 Case was presented to Volvo Product Safety Committee and it was concluded there was a safety related defect. Recall is needed – 2022-05-18 Safety report submitted to authorities Description of Remedy : Description of Remedy Program : Prevost will launch a safety recall to repair / change the right rearview mirror on the potentially affected vehicles. Letters will be sent to owners explaining how to procced to change the defective mirrors. This repair / change will be done free of charge (Labor and parts) for the customers. In case customers already did the right rearview mirror repair or change before the safety recall was released, the customer can contact Prevost for a reimbursement according to Prevost reimbursement plan. How Remedy Component Differs When installed, defective right rearview mirrors can not provide a clear Part 573 Safety Recall Report 22V-347 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : view of the right side of the vehicle and the adjacent lane (or the curb). The good mirror will permit the driver to adjust the field of view so that he can have a clear view of the right lane or the curb. Identify How/When Recall Condition was Corrected in Production : On 2020-04-20 internal retrofit R22022 was launch to inspect and correct the defect. A specific inspection was stablished before delivery to ensure that mirrors provide a clear rearview of the right side of the vehicle and the adjacent lane or the curb. Recall Schedule : Description of Recall Schedule : Note Prevost does not have a dealer network and the dates entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report. Planned Dealer Notification Date : JUL 15, 2022 – JUL 15, 2022 Planned Owner Notification Date : JUL 15, 2022 – JUL 15, 2022 * NR – Not Reported

SEOCONTENT-END